“Order a week in advance”

Posted 3 months ago

“Was disappointed as this was to be delivered on the 20th December did not arrive until 22nd were squashed but luckily when put in water did look better. Not sure if I will use this company again.”

Helpful Report

Posted 3 months ago

“Ordered the item in good faith but unfortunately same sized plant in very similar packing was found in a local supermarket for a quarter of the price! Emailed customer services to point this out and suggested making them “different” to supermarkets when bulk buying to avoid this and got a very curt response. Will not be using this company again!”

Helpful Report

Posted 3 months ago

“Unfortunately I have been using Bunches for a number of years but won’t be using them any more as the quality of the 2 orders of flowers were nothing like the pictures they were limp and lacked any kind of volume even after being put in water.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 months ago

“Very disappointed. Such a small amount of flowers. Wouldn’t use again, wouldn’t recommend.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 months ago

“I ordered over a week in advance to have my flowers delivered especially on 18th December, then informed they were to be delivered the following day, not good”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 months ago

“Thought I would spend a little more for a nice bunch of Christmas flowers for a gift. For the price I paid, I was so disappointed with what I received! Looked like a fivers worth of flowers, that were different stem lengths with some heads snapped. Wished I had gone to the local garage as would of got much more for my money.”

Helpful Report

Posted 3 months ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 months ago

“Late delivery of birthday flowers. Left on door step the evening after delivery day not found until following morning (2 days late) Very unhelpful customer service, would not arrange for collection leaving me to pay for return . Now £3.99 out of pocket. NEVER AGAIN”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 months ago

“Very disappointed with my order. Looked nothing like the photo on the website.”

Helpful Report

Posted 4 months ago

“I bought the flowers for my friends 60th birthday but they didn’t arrive until the day after I had ordered them for. Very disappointed won’t order from bunches again.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 months ago

“Flowers delivered a day late!”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 months ago

“The delivery was supposed to be delivered on my sisters birthday but was not delivered until the next day after 5pm. I am very disappointed and I won’t be using your services again.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 months ago

“Flowers were not delivered on correct day”

Helpful Report

Posted 4 months ago

“Did not arrive for the special birthday (unable to attempt delivery!) will not be ordering again”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We can see that your gift did arrive within the times given.Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 months ago

“The flowers my friend received were different from what I ordered. They looked so bad. I was very, very disappointed. I will never order from here again.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. We can see that you have contacted our customer contact team regarding this, as advised most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 months ago

“Little disappointed with the lack of flowers to be honest, didn’t feel like I got very much for what I paid. I think I could have a got a nicer/bigger bunch of flowers from Tesco for same amount of money. Couple of the flowers were snapped in half also. Went to my local flower shop a couple days later for my mother's birthday and revived more what I expected for the money I paid.. delivery was good and on time however. But I won’t be back. Apologies.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 months ago

“When I made the order (No WA12722561) on 21st November it stated 'next day delivery. Valerie Slack was transferred from Chesterfield Hospital to Ripley hospital on 23rd November. She should have had the flowers and chocolates on 22nd November. She never received them. I should have a full refund or a free new order. If you provide this I will give you a better review. I'm not on Instagram so cannot verify”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear this If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 months ago

“Not happy, used this company for years but prices increased, now charging delivery and I ordered flowers for a specific date and they were sent out 3 weeks early for someones birthday, completely pointless”

Helpful Report

Posted 4 months ago

“The flowers were a gift and meant to arrive on Friday 17th November 2023 - they arrived late on Saturday 18th. My friend sent me a 'photo. The flowers didn't look very good - a sad representation of what was shown on your web-site.”

Helpful Report

Posted 4 months ago

“Flowers where very dried up on arrival, ordered these for my mums birthday 10th Nov she got them 11th . Visited her on 14th and most of them where dying , some already in bin . Not impressed”

Helpful Report

Posted 4 months ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 months ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews