Having been a loyal customer of Bunches for many years I was horrified to see the quality of the bouquet sent to a dear friend last Tuesday 14.07.22. This was their flagship 'Picasso' arrangement which when received was sparse and the flowers were clearly past their best. After seeing the bouquet for myself I immediately contacted Bunches and then spent 4 days being passed from pillar to post with nobody willing to take responsibility. I was eventually offered a £5 voucher off my next order to which I told them what they could do with their £5 - it was a £45 bouquet; it wasn't about the money it was the disappointment of the recipient and then the way that Bunches didn't want to know. I will never use them again and advise others to do the same.