I have been using Bunches for quite a few years now, but was bitterly disappointed in what my mother received for her birthday. I have been away on holiday, so I've only now been able to write my review. I ordered 25 stems of Fresia's, as this is my mother's favourite flower. They were delivered on time on 22nd May 2023, and the external packaging was in really good order. The upsetting part came when my mother opened the box up. My mother is 77 years old, and described the flowers as "resembling something that has been booted around a warehouse floor" or "flowers that had been prepared by an apprentice Morticia Addams". The stems were broken, 12 of them snapped at the head, the flowers looked filthy, and were not placed in the box all the same way as usual. They were all over. Usually there is some plant food, with a card telling you how to look after the flowers. There was nothing with this delivery. My mother also remarked the envelope which her birthday card came in looked dirty, grubby and as if it had been screwed up to be thrown away. There was a part imprint on the envelope from a dirty sole. My mother managed to save just six stems, and these died three days later, making the whole experience an omnishambles. My mother takes great pleasure in receiving her flowers on special occasions, but there was no pleasure to be had on this occasion, just embarrassment for me.