1 star because can't give 0 !!!! Absolutely dumbfounded by the recent purchase and the customer service reply to the latest bunch I purchased. The flowers looked lovely on their website so I ordered as past experience been good. But f*** me what an absolite shambles this time. Apparently from customer services reply I am meant to be a florist to make the bunch of flowers I purchased look like their photo. They literally sent me 11 flowers (as stated on their site) but they didn't state that was all I was getting and that it would look like absolute dog poo when I put it in the vase at home. Customers service only reply is to say my vase is too big and that I need to arrange the flowers myself to make them look better. A fully trained florist would do well the make my purchase look better !!!