Bought an autumn bouquet as a simple surprise for my mother, just to let her know I was thinking of her. The delivery stated it would happen between 5 & 6pm, which was a shame but worked, unfortunately the delivery person didn't knock or leave anything to say that they had been and simply left the battered parcel outside the porch in the rain. Consequently, my mother did not find the parcel until the following morning. Mum said the flowers were ok, although doing much better after a few days of care, not exactly music to my ears. Obviously the end of the shift time hindered a bit, probably didn't help the state of the box either being shoved around in the van all day. Would just be nice for someone to actually think, these have probably been bought to brighten someone's day so I could help that...... Like most delivery firms probably far too many to do in far too short a time, but isn't the point the experience that they provide and the message they give of Bunches as a brand? Hopefully it's clear the message I got. Won't be using again I'm afraid.