Very disappointed - I made identical 2 orders to 2 separate but nearby addresses for delivery on 18 December. One was delivered with no problem - the other never happened. When I hadn't got a delivery receipt for the second one (#1550 1012 035 466K), I tracked it on the DPD link, to find that it merely stated "We have received your order details, but have not yet received your parcel". I then phoned Bunches Customer Services, who acknowledged there was a problem. The agent, who didn't really apologise, offered a refund or a replacement to be sent - but then stated that the hamper I had ordered was now out of stock, and that any alternative choice would now no longer be able to be delivered before Christmas. As the recipients were away after Christmas, that was not an option, so I had to accept the refund. But because I was unable to get out of the house and buy and deliver an alternate gift myself, I am deeply saddened that my friends consequently received nothing. It's possible that DPD were the culprits (despite claiming they never received it) as they are the most useless courier service on the planet, but ultimately Bunches failed me (and my friends) and a two-star rating (for the 1 successful order) is probably a bit generous.