Very disappointed. I ordered a bouquet for a friend's birthday. I chose a bouquet this year, because the pot plant from Bunches last year arrived with the earth all inside the box. Unfortunately, this year was no better, with the flowers not at all fresh and some stems broken. What made matters worse was that the delivery driver from DPD told my friend to 'hurry up' - not always easy for an older person. The customer service experience has not improved either. My complaint last year was answered, this year nothing. Could it be that ordering plants/flowers between Christmas and New Year is a problem? If so, the answer is simple, don't bother selling them. Bunches is no longer my first choice for flowers. A pity.