Ordered letter box flowers for my mum (Ruby Jo) the following afternoon I get an e.mail to say due to an issue with the supplier they were unable to send the flowers I wanted and sent an alternative (Chelsea) I looked up the alternative and they were completely different. The ones I wanted were lovely and colourful, the ones they sent were white and cream, surely if you send an alternative you try to get as close to what was ordered. I e.mailed the customer services and they kindly refunded 50% of the cost which I was happy with until my mum sent me a picture of the flowers received and well to say I’m disappointed is an understatement. She has been on a flower course and knows how to arrange flowers but these still look awful! The leaves look as if they are going to die any day and there’s hardly any flowers compared to greenery! Luckily I had £10 off as it was my first order and with the £8.50 refund I’ve only paid £8.50 although I don't even think they’re worth that! Will never use this company again......