I have used the service before and value being able to speak to a representative on the phone. Unfortunately, on this occassion the flowers were of poor quality, with all the roses having obvious brown petals on the outside which meant the bouquet did not last long. I had specifically ordered a more expensive bunch in order to ensure quality. My mother was upset as she thought I had been taken advantage of, which placed a downer on a mother's day that I could not be with her. I had also requested that they wait for her to answer the door and this was ignored, as they were left on the doorstep without anyone knocking or ringing the door bell. For this reason I do not find the service value for money and so will not be using them again.