Bunches.co.uk Reviews

4.7 Rating 202,487 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,487 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a bunch of flowers from you before and was so pleased with them but this time I was disappointed. There were not a lot of flowers in the bunch, more green”

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Posted 3 years ago

“The roses deteriorated after just three days and the display looked nothing like the presentation photo”

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Posted 3 years ago

“madame , monsieur, une fois n est pas coutume, j ai déjà commandé plusieurs bouquets chez vous et cette fois ci mon bouquet n avait rien à voir avec la photo proposée. J ai reçu une photo que je pourrai vous transmettre si vous le souhaitez ... le délais de livraison est correct le site pratique je vis très loin dans les caraïbes et je peux offrir des fleurs à ma fille en Angleterre . mais ce bouquet là n était pas réussi Bien à vous Annie France”

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Posted 3 years ago

“Didn’t look anything like what I ordered. Also doing by post the people were out on the Friday so weren’t delivered until the Monday.”

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Posted 3 years ago

“Flowers sent arrived on time but within a couple of days had died. There weren't as many flowers as I was expecting so a bit disappointing.”

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Posted 3 years ago

“I was disappointed when I saw how few flowers there were in the package. They looked nothing like the picture on the website.”

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Posted 3 years ago

“Not impressed with the flowers when they arrived could have got a nicer bunch for half the price from Aldi or Lidl”

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Posted 3 years ago

“Poor - flowers lasted 6 days”

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Posted 3 years ago

“Disappointed in our sunflower order. They were purchased to say thank you to a family member, but ended up just looking like we had brought a cheap bunch of flowers .They were a third of the size pictured and despite following all the instructions did not last longer than 3 days.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“The bouquet looked rather scrappy and not like the photograph. Very disappointing as it was to congratulate my grand daughter on her engagement. I felt embarrassed by the bouquet when I saw it”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Flowers were due to arrive on a Friday and didn’t get delivered until Tuesday. A couple dead stems and no word from the company when they were coming after said due date. Not worth the money at all.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are very sorry to hear the flowers arrived later than expected. We will be in touch with you shortly to resolve this. Kind Regards Bunches

Posted 3 years ago

“Although the freesia smelt amazing, I was disappointed that the flowers had to be thrown out after less than a week. They arrived in full bloom and the roses looked to have been out for some time.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointing that my order did not arrive on the specified day which was my daughters birthday”

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Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Well, I was not even allowed to have the gifts refunded as nothing was delivered the first time. So I had to pay for the whole package again everything. People from service desk are super nice but policy of the company, not.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry that an incorrect address was provided that led to a failed delivery. Unfortunately, we will not be held responsible for failed deliveries when the gift has been delivered to the address provided at the point of sale. After reviewing the order we can see that our customer support team offer a 25% discount should you wish to place the order to the correct address. Please accept our apologies for any disappointment caused. Kind Regards Bunches

Posted 3 years ago

“My mother received her flowers on the day I requested however there was no moisture for the stems. When she removed them from the box most of the foliage from the small flowers had dropped from the stem and there were only a few flowers. She sent me an image and I was very disappointed with the look of the bouquet. I'm unlikely to use Bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“Flowers arrived looking ok but within 2 days with proper aftercare’s they were wilted and some dead flowers needed removing. This was disappointing as it was a gift for family.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“I was disappointed with the bunch that turned up for my friend's birthday!”

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Posted 3 years ago

“Nice flowers, easy to order, but sadly didn't arrive on time again.”

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Posted 3 years ago

“Not great for£49. Only lasted 5 days”

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Posted 3 years ago

“Some of the stems of spray carnations in bud never opened and the gypsophila was passed it's best in arrival. Very disappointing!!”

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Posted 3 years ago

Bunches.co.uk is rated 4.7 based on 202,487 reviews