Bunches.co.uk Reviews

4.7 Rating 200,654 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 200,654 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were delivered but left on a desk and not delivered to the person. As I did not receive any confirmation from the lady who they were delivered too, I made contact the following day only to be told that she had not received. She then had to go around the building looking for the flowers which were located, however 24 hours after delivery. Not very happy with the service and wouldn't use again”

Helpful Report

Posted 1 month ago

Thank you for reaching out to us. We're truly sorry to hear about the confusion with your flower delivery. When sending blooms to businesses, hospitals or schools, our courier delivers to the main reception or mail room, where they're then distributed internally. While we provide tracking information for you to follow your gift's journey, we unfortunately don't have control over the internal distribution once it reaches the building. This delivery process is outlined in our Terms and Conditions, but we completely understand your disappointment and genuinely apologise for any confusion caused. Kind Regards Bunches

Posted 1 month ago

“Placed an order with a specified delevery date and delivery timeframe of t selected date or day after. Feceived order confirmation confirming delivery timeframe and selected date of delivery. Flowers failed to arrive on selected date. On the day following the tracking info showed the flowers asd being a long distance away. As they were for a birthday I rang Customer DSrvices - only to have a rather bumptious female tell em that because of the post code the flowers would take 7 days ! If that is the case then why promise delivery on selected date or day after? I then spoke to a second custoimer services operative who advised me the foirst operative was wrong and the post code was not an exemption to the de.iv ery dates. The flowers arrived late in the day following selected delivery - they looked a bit tatty. Bunches used to be really good - standards are definitely slipping”

Helpful Report

Posted 1 month ago

Thank you for your reply. We are very sorry to hear about your experience with your recent order and received conflicting information from our team about delivery timeframes. Our standard Royal Mail Tracked 24 delivery does aim to deliver the day after dispatch, though occasionally it can take an extra day. We're also disappointed to hear that the flowers looked a bit tatty when they finally arrived. Our flowers should always arrive in excellent condition, ready to bloom beautifully for your recipient. If you could email us at flowers@bunches.co.uk with your order number so we can look into this further and arrange appropriate compensation for the late delivery and condition of the flowers? Thank you for your feedback about our standards. We genuinely value this as it helps us improve our Service. Kind Regards Bunches

Posted 1 month ago

“I'm sorry to say that this particular letterbox bouquet was not up to the usual standard. The flowers especially the roses did not last well or looking fresh on arrival? Not sure what happened :(”

Helpful Report

Posted 1 month ago

“Arrived on time but photo from recipient looked nothing like the online photo. Both of us were quite disappointed.”

Helpful Report

Posted 1 month ago

“Really disappointed small pathetic bunch of flowers.”

Helpful Report

Posted 2 months ago

“Flowers delivered but the cake included in the price was not. Very disappointed as it was a present for my 96 year old aunty”

Helpful Report

Posted 2 months ago

“Flowers as described, however did not arrive on Mothers day as guaranteed. No heads up or explanation for flowers being late.”

Helpful Report

Posted 2 months ago

“Hi there, Unfortunately I was very disappointed with the flowers. I can send a photo of the delivered flowers which look nothing like the picture. Also the flowers were left in the outdoor bin!”

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Posted 2 months ago

“Flowers arrived clearly past their best... not very happy for the price paid. Wouldn't use again.”

Helpful Report

Posted 2 months ago

“Keeping this short, have been a customer for over 20 years and always been delighted with the flowers and so have the recipients. This time it was all very different. They arrived squashed flat which isnt Bunches fault but the floweres themselves were not as many as usual and very dissapointing. The Iris's didnt last long and the Fresias, although smelt lovely were not very attractive. Will look elsewhere before I buy again if I do. Very sad.”

Helpful Report

Posted 2 months ago

“Flowers did not last nearly as long as promised, they were brown and shriveling up after no more than 3-4 days. Everything else was fine.”

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Posted 2 months ago

“Not at all good when it arrived flowers were not looking good I have photos”

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Posted 2 months ago

“Roses died after 1 week, didn't think the bunch was value for money.”

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Posted 2 months ago

“I sent a hyacinth plant to my elderly mother ready for Mothers Day. It arrived unsupported in a box and it had tipped over so that lots of the earth had fallen out. My mother had to rearrange it back into the pot. I would have expected some filling or packing paper to have been wedged around the pot so that it stayed upright. Very disappointed and will be reluctant to use Bunches again.”

Helpful Report

Posted 2 months ago

“Delivery was late , not as advertised for Mother’s Day, when the flowers arrived very small bunch !”

Helpful Report

Posted 2 months ago

“I placed 2 oreders for Mothers Day. One order arrived perfectly on time the other NOT. I had an email to explain the flowers had gone to the wrong address and a replacemnt order would be deliverd on Tuesday. They did not arrive. I emailed again to ask where the order was and was told they would be arriving on Thursday. Very disappointed with the srvice this time. A free box of truffles added and 10 posy points on my account. Does not cover the dissappointment felt by both parties involved, i.e. us and Mum on Mothering Sunday.”

Helpful Report

Posted 2 months ago

“As they were unrapped a lot of the Carnation heads fell off, I trimed the bottoms as per instructions and placed them in warm water as directed, the water was topped up with warm water every two days, All the flowers had passed by the following Friday I did contact the company who apolgised and offered to send replacements but as of Saturday the 5th of April none had arrived”

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Posted 2 months ago

“The flowers started bending and dying a day after arrival.”

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Posted 2 months ago

“Ordered the XL bouquet for £48, the flowers arrived in two packages and two bunches which led the receiver to think they had sent one by mistake. I told them this was not the case after council the stems in each bouquet. Sadly even when combined they did not amount to an “XL” by the standard of other companies. Would probably not order from this site in future.”

Helpful Report

Posted 2 months ago

“Sorry not good. Originally only issue was the time of delivery but mi. Said her flowers lasted tree days.”

Helpful Report

Posted 2 months ago

Bunches.co.uk is rated 4.7 based on 200,654 reviews