Bunches.co.uk Reviews

4.7 Rating 200,589 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 200,589 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great won’t buy again”

Helpful Report

Posted 2 days ago

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with Bunches didn't meet your expectations. Could you please let us know more details about your order and what specifically didn't meet your expectations. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 20 hours ago

“The order of flowers was a birthday present and didn't arrive on the day, the tracking said an attempted delivery was made at 7.45pm, which isn't true as the person who the delivery for was at home and there was no attempted delivery”

Helpful Report

Posted 2 days ago

Thank you for your review. We're truly sorry to hear that the birthday flowers didn't arrive as planned. We understand how disappointing this must have been, especially when it was such a thoughtful birthday gift. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 20 hours ago

“Very disappointed with delivery. One was thrown over fence. Other to a back entrance so not seen for3 days. Sadly they were because of a bereavement 🫣”

Helpful Report

Posted 6 days ago

Thank you for your review. We're so very sorry to hear about the poor delivery experience, especially during such a difficult time. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 20 hours ago

“Ordered for 5th was delivered and put under a caravan no card to say delivered not found until the 7th when caravan was being moved Iam disgusted as these flowers was for a wedding anniversary and on the 5th”

Helpful Report

Posted 6 days ago

Thank you for your review. We're so very sorry to hear about what happened with your anniversary flowers. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 20 hours ago

“I have always been satisfied when I have used Bunches before, but on this occasion I was very disappointed with the bouquet of scanty flowers, which looked nothing like the bouquet on your website.”

Helpful Report

Posted 1 week ago

We're so sorry to hear you were disappointed with your recent bouquet - that's definitely not the experience we want you to have, especially as a loyal customer. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 week ago

“Very disappointed as it was a gift ,and I also ordered chocolates which my daughter in law did not receive”

Helpful Report

Posted 2 weeks ago

We're so sorry to hear that you're disappointed with your daughter's gift and that the chocolates are missing - that's not the experience we want for you at all. We'd love to make this right for you straight away, please reach out to our team via phone on 01623 750 343 or send over an email to flowers@bunches.co.uk with your order number. Kind Regards, Bunches.

Posted 2 weeks ago

“Flowers arrived late. Defensive customer services. Flowers didn’t last for than 3 days. Won’t use again.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're very sorry to hear about your disappointing experience with us. This isn't the standard we aim for, and we completely understand your frustration. We know how important it is for your flowers to arrive on time and last well. While Royal Mail Tracked 24 isn't a guaranteed and sadly the gift may arrive the following day, the flowers should last for 7 days. If you would like to pop an image of the flowers over to us at flowers@bunches.co.uk with your order number we want to make this right for you. Kind Regards Bunches

Posted 2 weeks ago

“Honestly ..? Really underwhelming … amount of flowers for price not really stacking up”

Helpful Report

Posted 2 weeks ago

Thank for for your review. We're really sorry you're disappointed with your arrangement. Many of our flowers are sent in bud to ensure they stay fresh for longer - once they've had a few days to bloom and open fully, they'll look much more like the photos on our website. All our bouquets are carefully designed with detailed descriptions of what's included available online. If once all flowers have bloomed and you still feel disappointed, please pop us an email over to flowers@bunches.co.uk with the order number and an image if possible. Kind Regards Bunches

Posted 2 weeks ago

“Brought an expensive bouquet for the birthday of my wife and paid a premium to have it delivered on a Sunday…only to find the roses were brown and drooped the next day!!!! Disgusted! Never been so disappointed by Bunches in all the years if being a client.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We are so sorry to hear about the poor condition of your wife's birthday bouquet - this must be very disappointing after years of being our loyal customer. Please contact our Customer Support team immediately at flowers@bunches.co.uk or 01623 750343 so we can make this right for you. We aim to resolve all complaints within three working days. Kind Regards Bunches

Posted 2 weeks ago

“I am unable to write a reveiw as the plant was for friends.”

Helpful Report

Posted 3 weeks ago

“Although it says they are sold in bud, they look really pathetic, and if you are giving them as a gift then they look very sad and cheap. A week later they look a little better but still nothing like the photo on the website.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We're really sorry to hear your flowers didn't meet your expectations when they arrived. We completely understand how disappointing it must have been, especially when sending them as a gift. You're absolutely right that flowers sent in bud can look quite different from our website photos initially. We do send many of our flowers this way to protect them during delivery and give them the longest possible vase life. If you remain unhappy once all flowers have bloomed, please contact us via live chat on our website, email us at flowers@bunches.co.uk, or call us on 01623 750343. Kind Regards Bunches

Posted 3 weeks ago

“Woeful. Delivery was late, despite the address being accurate. They were evetually delivered 2 days late so were probably in really bad conditon. Customer services very unhelpful. Would never use them again”

Helpful Report

Posted 1 month ago

“My first order with bunches did not go well I thought I had ordered roses and freesias for a friends birthday when she sent a photo it=was for carnations which is not what my choice would have been I did ring and told them I/was disappointed but they said that was what I had ordered maybe I did something wrong as I am very old but I expected a better response..”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us. We're truly sorry your first Bunches experience wasn't the joyful one we aim to deliver, especially for such a special occasion as your friend's birthday. While our records show carnations were selected during checkout, we completely understand this may have been unintentional, particularly if you're new to our website. We'd love to help make your next order exactly what you're looking for - our friendly Customer Support team is available on 01623 750343 if you'd prefer to place your order by telephone. Please accept our heartfelt apologies for any disappointment caused. We're committed to delivering happiness and would welcome the opportunity to make your next experience with us a blooming lovely one! With warm wishes, Bunches 🌸

Posted 1 month ago

“Unfortunately didn’t arrive on the date specified and I’d gone with this company specifically for the delivery date offered. I raised the issue but I was directed to the small print saying it may be next day without any apology or acknowledge of the issue. The flowers were lovely it’s just a shame they didn’t arrive when intended. The delivery was supposed to be RM but then I got an elusive email from DPD but without tracking info or predicted delivery date.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're very sorry to hear you were disappointed with the delivery timing of your order. While we did have to make a change in carrier due to stock issues, we understand this wasn't the experience you were hoping for. The flowers did arrive within our delivery timeframes as stated in our terms, though we recognise this may not have aligned with your expectations. We apologise that the DPD email didn't include proper tracking information - you should have received clear delivery details. We're pleased to hear that you found the flowers themselves lovely. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 month ago

“Sorry but for the price which included your discount given as a new customer the flowers were a very small bunch. Would not recommend at all.”

Helpful Report

Posted 1 month ago

We're very sorry to hear you were disappointed with the size of your bouquet. Customer satisfaction is really important to us, and we understand it's frustrating when expectations aren't met. Many of our flowers are sent in bud to maximise vase life, which means they might look smaller initially but will open up beautifully over a few days. However, if you feel the stem count wasn't as advertised on our website, Please contact us and we can look into this further. Kind Regards Bunches

Posted 1 month ago

“Very disappointed with bouquet, will not be using this company again.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're very sorry to hear you're disappointed with your bouquet. This isn't the experience we want our customers to have. Many of our flowers arrive in bud to ensure maximum vase life, which means they might look different from the website images at first. After being trimmed and placed in water with the flower food provided, they should open up over the next few days. If after your flowers have fully bloomed and still don't look right, or if there are any damaged or missing stems, please contact our Customer Support team at flowers@bunches.co.uk or call us on 01623 750343. We'd like the opportunity to make this right for you. We always aim to deliver happiness with our flowers and we're truly sorry we've let you down on this occasion. Kind Regards Bunches

Posted 1 month ago

“Very disappointed not a bit like your picture Will not use bunches again”

Helpful Report

Posted 1 month ago

“Not very impressed with the delivery. Flowers left by dustbin. No notification put through the door. Flowers found a day later quite by chance”

Helpful Report

Posted 1 month ago

“Not many flowers in a bunch for the money! I would have expected far more and am disappointed as this was an anniversary gift.”

Helpful Report

Posted 1 month ago

“Very disappointed this time with the delivery. It should have arrived on 17th April for Good Friday on 18th. It didn't arrive because the post office sent it to the wrong place. I kept seeing updates which said it was on the way back and would be delivered to the customer. It was sent to an office 3 miles from my friends place but it still didn't get delivered until Saturday morning. My friend was over the moon with the Easter hamper but it still didn't make up for it being delivered so late. So sadly not a good review this time. .”

Helpful Report

Posted 1 month ago

Bunches.co.uk is rated 4.7 based on 200,589 reviews