Bunches.co.uk Reviews

4.7 Rating 198,010 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with my last order for the cost”

Helpful Report

Posted 3 days ago

Thank you for your review. We're very sorry to hear you were disappointed with your last order. We always want our customers to be completely happy with their flowers and the value they receive. If you'd like to tell us more about what wasn't right with your order, we'd be happy to address your specific concerns. Please contact our Customer Support team on 01623 750343, or email us at flowers@bunches.co.uk. Kind Regards Bunches

Posted 1 day ago

“Very disappointed. Delivery for Saturday, arrived Wednesday and not in very good condition. Won't be rushing back”

Helpful Report

Posted 5 days ago

Thank you for your review. We are very sorry to hear that your flowers arrived both late and in poor condition. This is not the standard of service we aim to provide. Please contact our Customer Support team on 01623 750343 or email flowers@bunches.co.uk with your order details so we can discuss this further with you. We take pride in the quality of our flowers and timely deliveries, so we're truly sorry this wasn't reflected in your experience. We appreciate your feedback as it helps us improve our service. Kind Regards Bunches.

Posted 1 day ago

“I ordered a large bunch which arrived tiny and I had to go buy extra flowers to go with it to make it bigger and better, absolutely nothing like the picture on the site and definitely not a large bunch. They then died within a few days so overall very disappointed. Will not purchase from this sight again.”

Helpful Report

Posted 1 week ago

Thank you for your review. We're very sorry to hear about your disappointing experience with your flower order. We understand how disappointing it must be when the flowers don't match what you were expecting. Our bouquets are typically sent in bud to maximise vase life and limit damage during delivery, which means they may not initially look as full as the images on our website that show the flowers in full bloom. Regarding the short vase life, all our bouquets should last at least 7 days with proper care. We'd like to make this right for you. Could you please email us at flowers@bunches.co.uk with your order number and a photo of the bouquet you received? Our customer support team will look into this and offer an appropriate solution. Kind Regards Bunches

Posted 1 day ago

“I have used Bunches for many years as it has always been a reliable way to send flowers to the UK when I am abroad. I have always been entirely satisfied with their services. Unfortunately, the last delivery was a disaster. The delivery person claimed that there was no answer at the house and no card was left giving instructions. Hence, my bedridden cousin finally received her surprise birthday bouquet a day late. 😪”

Helpful Report

Posted 1 week ago

Thank you for your review. We're really sorry to hear about the disappointing experience with your cousin's birthday bouquet. It's particularly upsetting when a special occasion delivery doesn't go as planned, especially for someone who is bedridden. As there was no answer when the postie attempted the delivery, this was taken back to the depot and a further delivery was made the following day. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 week ago

“Hello, I am so angry about this bouquet! When my daughter showed it to me on live video, I was really disappointed. no connection with the photo on your site, I am in the profession in France so I am not inventing anything. I will never order flowers from your site again. it's really a shame. Virginie Boyer”

Helpful Report

Posted 1 week ago

Thank you for your review. We're very sorry to hear you're disappointed with the bouquet your daughter received. We understand your frustration, especially as someone in the profession. Many of our flowers are sent in bud to maximise vase life and limit damage during delivery, so they may not initially look like the images on our website which show fully bloomed arrangements. If you would like to pop an image of the flowers received to flowers@bunches.co.uk we can then look at this further for you. Kind Regards Bunches

Posted 1 week ago

“Used Bunches for a long time, placed an order, chose delivery date (there was only one delivery option available - Royal Mail 24). Item came a day late. Customer services hide behind terms and conditions saying that the delivery method states 1-2 days delivery, which is not the case. The web interface specifically lets you choose a designated day (not a 2 day window), then has a smaller warning underneath that says there's a 7% chance that the delivery might be a day late.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're really sorry your flowers arrived a day late than expected. Having looked into this a little closer, we can see this parcel was delivered on the date requested, as there was no answer, this was left with your neighbour. The carriers should have left a calling card to alert you to this. If you could pop an email over to flowers@bunches.co.uk along with your order number and let us know if a calling card was received so we can look into this for you. Kind Regards Bunches

Posted 2 weeks ago

“I had no tracking information, and the flowers, a Valentine present, arrived 2 days late”

Helpful Report

Posted 2 weeks ago

“£20 for like 5 flowers”

Helpful Report

Posted 2 weeks ago

“I am not happy with Bunches. Each time I have left a signed message with the item to be delivered, and it has not been included, so the recipient has no idea who sent the item.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're very sorry to hear about your experiences with our signed messages not being included with your deliveries. This is certainly not the level of service we aim to provide, and we understand how disappointing it must be when the recipient doesn't know who sent their gift. Please could you provide your order number(s) so we can look into what went wrong? You can contact our Customer Support team directly on 01623 750343 or email flowers@bunches.co.uk with these details. We take pride in our personal service and want to ensure your future orders include your messages correctly. Kind Regards Bunches

Posted 2 weeks ago

“I arranged to have flowers delivered on the 18th of Feb for my best friends 60th birthday, they didn't arrive until late teatime next day, the support I received from your team was not professional by any standards , would never use this company again. So empathy or understanding just i should have read small print and paid extra to guarantee the delivery date I'd selected”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're so sorry to hear about the disappointment caused with the delivery of your gift, especially as the flowers were chosen especially for a 60th Birthday. When selecting standard delivery with Royal Mail Tracked 24, there is always a small possibility that your flowers may arrive a day later than the date you've chosen. If you need a guaranteed delivery date, we recommend our courier delivery option, which ensures delivery on your chosen date between 8am and 7pm. We appreciate your feedback about making this clearer, and we'll pass this on to our team to improve how we communicate this information.

Posted 2 weeks ago

“My dad who is 83 years old wanted to send my mum flowers for Valentine's Day and needed my help to buy them online. He wanted to spend about £30, I found a bouquet from Bunches called 'Elderberry Elegance' which cost £36.50. Unfortunately when they arrived both my mum and dad were very disappointed with the bouquet and the flowers have never looked anything like the picture. I will not be purchasing again from Bunches and will definitely not recommend them to others.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're very sorry to hear that the Elderberry Elegance bouquet didn't meet expectations when it arrived for your parents. This is disappointing to hear, especially as it was a special gift from your dad. we'd like to make this right for you. Could you please contact our Customer Support team with details of your order? You can reach us via email at flowers@bunches.co.uk, by phone on 01623 750343, or through the live chat on our website. We truly value your feedback as it helps us improve our service. Kind Regards Bunches

Posted 2 weeks ago

“Wont Be using again.”

Helpful Report

Posted 2 weeks ago

Thank you for your email. We're very sorry that your flowers were delivered at 16:10, which was later than you expected. We understand your disappointment, especially when flower deliveries are often for special occasions. Our standard delivery window is between 8am and 7pm on the selected delivery date. While we aim for earlier deliveries when possible, the exact timing can depend on Royal Mail or our courier partners' delivery schedules and routes for that day. Please accept our apologises for the disappointment on this occasion. Kind Regards Bunches

Posted 2 weeks ago

“Very disappointed, they were nothing like they were in the photo”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're very sorry to hear the flowers you received didn't match your expectations. This can sometimes happen as our flowers are sent in bud to protect them during transit and maximize their vase life. please send us a photo so we can see what's happened. We take great pride in our flowers and want to make sure you're completely satisfied. Please contact our Customer Support team at flowers@bunches.co.uk or call us on 01623 750343, and we'll be happy to resolve this for you. Kind Regards Bunches

Posted 2 weeks ago

“Arrived late and the box was damaged”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're very sorry to hear your tracked delivery took two days to arrive and that the box was damaged. Although Royal Mail Tracked 24 aims for next-day delivery, this is not guaranteed and in some cases can take an extra day to arrive. We aim to make this clear on our website, so we are sorry if you missed this. Could you please let us know if the flowers themselves were damaged? you can contact us via email on flowers@bunches.co.uk or call our Customer Support team on 01623 750343. Kind Regards Bunches

Posted 2 weeks ago

“Flowers were delivered to the wrong address and were all squashed up in a small box.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're very sorry to hear your flowers were delivered to the wrong address and arrived in poor condition. This certainly isn't the experience we want for you or your recipient. If you could pop an email over to us with all the details at flowers@bunches.co.uk or call us on 01623 750343. Kind Regards Bunches

Posted 2 weeks ago

“The bunch of Flowers received were nowhere near the same size as the picture on website! Would get better value for money in the likes of Tesco. Wil definitely not use again!!”

Helpful Report

Posted 2 weeks ago

“I made a purchase on your website on Wednesday 5th February to arrive on the 13th February. However, my parcel did not arrive on the chosen date and still today on the 14th it hasnt arrived. I paid £4.99 for delivery and even chose the day before valentines day for arrival so it would definitely come on time. Unfortunately this is not the case and now I have no flowers to give to my wife despite purchasing way in advance and asked for a day early delivery. I dont think this is acceptable really, this situation should be well prepared for as it happens every year on the 14th, especially the fact i purchased ahead of time and paid an expensive delivery fee for my parcel to not arrive on time and be a few days late. This is not a good introduction as a first time customer on your website. I left a complaint on email to Bunches and they are still yet to reply and acknowledge what has happened.”

Helpful Report

Posted 2 weeks ago

“The flowers were destroyed and it was very embarrassing”

Helpful Report

Posted 2 weeks ago

“Highly disappointed with this bouquet of bunches I purchase for Valentine’s Day. I have previously bought many bouquets and all have been perfect. However, this time they were not even half the size the photo made them out to be.”

Helpful Report

Posted 2 weeks ago

“I ordered a Valentines bouquet for my beloved. It arrived on time & was well packaged. One star for this. The description & quantity of flowers was exactly as advertised, so I cannot complain. However, I found that the flowers needed very careful arrangement to look anything like the picture shown, & this little bunch cost £25 !! Appalling value for money, I could have bought a bunch twice the size for £7 from the local co-op. I was fooled once, but never again.”

Helpful Report

Posted 2 weeks ago

Bunches.co.uk is rated 4.7 based on 198,010 reviews