Bunches.co.uk Reviews

4.7 Rating 200,592 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 200,592 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering flowers for my son was easy—adding a card and checkout worked flawlessly, and delivery arrived as promised. Unfortunately, the bouquet was a total disappointment and looked nothing like the picture. Very unhappy with the final product.”

Helpful Report

Posted 2 days ago

Thank you for your review. We're truly sorry to hear that your son's bouquet didn't meet our usual high standards and looked different from what you expected. Can you please reach out to our customer support team with your order number on 01623 750343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind Regards Bunches

Posted 21 hours ago

“Sadly I was disappointed when I received these flowers ready to give as a gift. Although the flowers were very well-packaged and arrived on time, the bunch was incredibly small and I had essentially spent £25 on a bouquet I could of got for £6 in a supermarket had I the time to get there. Massively overpriced for the size and variety of flowers in the bouquet. Would not shop again.”

Helpful Report

Posted 4 days ago

Thank you for your review. Thank you for your feedback. We're truly sorry the bouquet didn't meet your expectations, especially as a gift. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 21 hours ago

“I ordered these flowers to be delivered to my friend that live 100s of miles away so i ordered these on Sunday night to be delivered on the Thursday however not being told until my friend received them on Friday this is now 2nd time this has happened and not turned up when I’ve requested them too 🥺”

Helpful Report

Posted 4 days ago

Thank you for your review. We're sorry your gift didn't arrive on your expected date - we understand how disappointing this must be. Your order used our Royal Mail Tracked service, which can take up to 2 days to deliver. Whilst most orders arrive on the selected date, some do arrive the following day, as advised in our delivery information. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 20 hours ago

“The flowers are a lot more expensive than they used to be and when they arrived I was disappointed that the bunch looked smaller than in the photo on the website.”

Helpful Report

Posted 1 week ago

Thank you for your review. Thank you for your feedback. We're sorry your bouquet didn't meet expectations. Many of our flowers arrive in bud to maximise freshness and protect them during delivery, so they may appear smaller initially. Once placed in water with the flower food provided, they should open and fill out over the next day or two. We understand pricing concerns - like many businesses, we've faced increased costs, but we remain committed to quality blooms. If your flowers don't improve after following the care instructions and all flowers have unfurled, please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 20 hours ago

“Flowers arrived so late on the day, the never really hydrated again, waste of money”

Helpful Report

Posted 1 week ago

We're so sorry to hear your flowers arrived late and didn't recover properly after being out of water for so long. That's really disappointing, especially when you're sending flowers to someone special. We'd love to make this right for you, if you can reach out to our customer support team on 01623 750 343 or via email flowers@bunches.co.uk with your order number our team will be happy to help. Kind regards, Bunches

Posted 1 week ago

“The Thankyou card was not included with flowers so my daughter in law didn’t know who had sent them so they had to ring round to find out. The flowers were ok but very disappointed the card was missing”

Helpful Report

Posted 1 week ago

We're so sorry the thank you card wasn't included with your daughter-in-law's flowers - we completely understand how disappointing and confusing that must have been for her, especially having to ring around to find out who sent them! We would like to make tis right for you, if you could pop us an email over to flowers@bunches.co.uk with your order number and a brief message, we will look into this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 week ago

“Very disappointed”

Helpful Report

Posted 1 week ago

We are sorry you have been disappointed. If you would like to pop us an email with your order number and further details to flowers@bunches.co.uk, we can review this for you. Kind Regards Bunches

Posted 1 week ago

“Flowers only lasted 6 days, foliage only lasted 3 - 4 days, very disappointed”

Helpful Report

Posted 1 week ago

We're really sorry to hear your flowers didn't last as long as you'd hoped - that's definitely disappointing and not the quality we aim for. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 week ago

“I was very disappointed at my recent purchase. It was meant to be a large bouquet and there were 7 flowers in the delivery. It was for my mothers 80th birthday, so had to go to a florist and buy others to make it look like any sense. I have ordered on other occasions from you, and was pleased with service and the flowers the recipients received, but I am afraid certainly not this time. I do not live on the mainland so found it a nice way to get flowers to family and friends on special occasions, but I will be concerned of doing this in future with yourselves.”

Helpful Report

Posted 2 weeks ago

We are very sorry to hear you were so disappointed with your recent order for your mother's 80th birthday. That's certainly not the standard we aim for, and we completely understand your frustration - especially for such a special milestone birthday. Could you please let us know your order number so we can look into exactly what happened and resolve this for you? You can reach us at flowers@bunches.co.uk or call us on 01623 750343. We really value your custom, especially as you've been happy with previous orders, and we'd love the chance to restore your confidence in our service. Kind Regards, Bunches

Posted 2 weeks ago

“I was very disappointed with the flowers I sent to a friend for a bereavement The flowers sent did not compare to those pictured. The flowers were fresh but not worth the money.”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We're really sorry to hear you're disappointed with your arrangement. All our bouquets are carefully designed and photographed on our website alongside detailed descriptions of what's included. Many of our flowers are sent in bud to ensure they stay fresh for longer in the home - this is part of our 7-day freshness guarantee. We recommend following the care instructions provided with the delivery. Once the flowers have fully bloomed, they'll look much more like the photos on our website. If you're still unhappy after they've had time to unfurl, please do pop us an email over to flowers@bunches.co.uk with the order number and we will gladly review this for you. Kind Regards Bunches

Posted 2 weeks ago

“Did not look anythimg like picture on web site not worth the money felt embarassed giving them to wife for anniversary could have got them from sainsburys for quarter of the price.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. The bouquet you selected isn't from our hand-tied range and needs to be arranged on arrival. It also requires a little time to bloom fully before it will resemble our online image. We recommend following the care instructions provided - simply trim the stems and pop them in a vase of fresh water, and you should see your blooms unfurl over the next few days. Once the flowers have fully bloomed, if you're still not completely happy, please get back in touch at flowers@bunchres.co.uk with the order number and we'll be more than happy to help further. Kind Regards Bunches

Posted 2 weeks ago

“I recently ordered two flower arrangements from Bunches to arrive on the same day at different locations, both in London boroughs. One did not arrive on the arranged day and following the tracking, ended up in Cardiff instead of in London. I emailed to that effect. The flowers that arrived were tired and certainly not worth what I had paid for them. There was no apology for this or offer to resend others. I shan't use Bunches again.”

Helpful Report

Posted 4 weeks ago

Thank you for your review. We are so sorry to hear about the disappointing experience you've had with both of your recent orders. This clearly hasn't met the standards we expect to provide, and we completely understand your frustration. receiving flowers that weren't in good condition, is absolutely not acceptable. If you would like to pop us over an email with an image of the flowers that arrived on the 2nd day along with the order number, we can then review this further. Kind Regards Bunches

Posted 2 weeks ago

“Unfortunately the bouquet was really sparse compared to the photos. I also didn’t get a tracking link on the day of delivery as noted in the confirmation email :(”

Helpful Report

Posted 4 weeks ago

Thank you for your review. We're sorry to hear your bouquet didn't quite meet your expectations. Our flowers are lovingly sent in bud to ensure they stay fresh for longer and will need a little time to fully bloom into their true beauty. Your arrangement will just need a gentle touch of arranging when it arrives. We did send you a tracking link - these can sometimes slip into junk folders. If you'd like any help or have questions, our friendly Customer Support team is always here for you on 01623 750343.

Posted 3 weeks ago

“Unfortunately, the price/performance ratio is not right at all. I would not order flowers here again. The pictures shown on the website do not match the order at all in terms of quantity and are therefore totally misleading. However, the flowers themselves look beautiful.”

Helpful Report

Posted 4 weeks ago

Thank you for your review. We're sorry your beautiful blooms weren't quite what you expected. We send our flowers in bud so they arrive fresh and stay vibrant for longer - they'll just need a few days to open up and show their full beauty. Your bouquet will need a little arranging when it arrives to create that perfect display. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 weeks ago

“I sent these flowers from your company as I couldn't order through M&S. They arrived a day later than advised. I will be returning to M&S as I was very disappointed with the amount and the quality of the flowers.”

Helpful Report

Posted 1 month ago

“Paid £30 for aa bunch of flowers for my wifes birthday, when she opened them in the small flat box I could not beleive it, she had to add some extra from the garden to fill the vase up otherwise they would have been flopping around in the 4" neck. Won't be using Bunches again, rip off.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're truly sorry that you were disappointed with the size of your wife's birthday flowers. We understand how upsetting it can be when a gift doesn't meet expectations, especially for such a special occasion. Our flowers are often sent in bud to ensure they last longer and open beautifully over time. Sometimes they can look a bit sparse initially but should bloom fully within 24-48 hours. If you find once all flowers have bloomed you remain unhappy, please contact our Customer Support team on 01623 750343 or email flowers@bunches.co.uk with your order details? We take all complaints seriously and aim to resolve them within three working days. Thank you for your feedback - it helps us improve our service. We completely understand your frustration and would value the opportunity to address this situation properly. Kind Regards Bunches

Posted 1 month ago

“Not even close to worth the £24 I paid for the bunch of flowers!”

Helpful Report

Posted 1 month ago

Thank you for your review. We're sorry to hear that your arrangement didn't meet your expectations. Our bouquets are displayed online with detailed descriptions of what's included. We send many of our flowers in bud to ensure they stay fresh for longer and arrive in perfect condition during transit. The bouquet you selected isn't from our hand-tied range and needs to be arranged on arrival. It also requires a little time to bloom fully before it will resemble our online image. If you feel there are stems missing from your arrangement, please let us know which ones so we can look into this for you. You can find the complete bouquet contents listed on our website. If all stems have been received, we recommend following the care instructions provided. Once the flowers have fully bloomed, if you're still not completely happy, please get back in touch and we'll be more than happy to help further. We sincerely apologise for any disappointment caused. Kind Regards Bunches

Posted 1 month ago

“My flowers and card arrived 2 days after the selected delivery date, for a birthday this isn’t really acceptable”

Helpful Report

Posted 1 month ago

Thank you for your review. We're very sorry that your flowers and card arrived 2 days after your selected delivery date. This is definitely not the level of service we aim to provide, especially for an important occasion like a birthday. We understand how disappointing this must have been when you were hoping to celebrate someone's special day. We'd like to make this right for you. Please contact our Customer Support team on 01623 750343 or email flowers@bunches.co.uk with your order details so we can look into what went wrong and offer an appropriate solution. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and disappointment caused. Kind Regards Bunches

Posted 1 month ago

“The flowers were delivered but left on a desk and not delivered to the person. As I did not receive any confirmation from the lady who they were delivered too, I made contact the following day only to be told that she had not received. She then had to go around the building looking for the flowers which were located, however 24 hours after delivery. Not very happy with the service and wouldn't use again”

Helpful Report

Posted 1 month ago

Thank you for reaching out to us. We're truly sorry to hear about the confusion with your flower delivery. When sending blooms to businesses, hospitals or schools, our courier delivers to the main reception or mail room, where they're then distributed internally. While we provide tracking information for you to follow your gift's journey, we unfortunately don't have control over the internal distribution once it reaches the building. This delivery process is outlined in our Terms and Conditions, but we completely understand your disappointment and genuinely apologise for any confusion caused. Kind Regards Bunches

Posted 1 month ago

“Placed an order with a specified delevery date and delivery timeframe of t selected date or day after. Feceived order confirmation confirming delivery timeframe and selected date of delivery. Flowers failed to arrive on selected date. On the day following the tracking info showed the flowers asd being a long distance away. As they were for a birthday I rang Customer DSrvices - only to have a rather bumptious female tell em that because of the post code the flowers would take 7 days ! If that is the case then why promise delivery on selected date or day after? I then spoke to a second custoimer services operative who advised me the foirst operative was wrong and the post code was not an exemption to the de.iv ery dates. The flowers arrived late in the day following selected delivery - they looked a bit tatty. Bunches used to be really good - standards are definitely slipping”

Helpful Report

Posted 1 month ago

Thank you for your reply. We are very sorry to hear about your experience with your recent order and received conflicting information from our team about delivery timeframes. Our standard Royal Mail Tracked 24 delivery does aim to deliver the day after dispatch, though occasionally it can take an extra day. We're also disappointed to hear that the flowers looked a bit tatty when they finally arrived. Our flowers should always arrive in excellent condition, ready to bloom beautifully for your recipient. If you could email us at flowers@bunches.co.uk with your order number so we can look into this further and arrange appropriate compensation for the late delivery and condition of the flowers? Thank you for your feedback about our standards. We genuinely value this as it helps us improve our Service. Kind Regards Bunches

Posted 1 month ago

Bunches.co.uk is rated 4.7 based on 200,592 reviews