“A few cheap carnations ( one damaged) and one or two other blooms. £4 max in a supermarket !!! Not worth the price”

Posted 4 years ago

“Incredibly disappointed with the quality and longevity of the bouquet received. Advertised as "florist's choice" - if I was a florist and delivered what I received, I would quickly go out of business. The majority of the blooms arrived already opened and the foliage was wilting. They did not revive in water and have looked limp and bedraggled ever since. Despite them being "letterbox" flowers, the person delivering them rang the doorbell, didn't wait for anyone to answer and left them on the doorstep (the communal entrance to flats on a A road in London) - I have bought letterbox flowers from other companies in the past and have had no such issues. For the amount of money I paid, I'm really disappointed, as was my partner who I bought them for. I won't be buying from Bunches again.”

Helpful Report

Posted 4 years ago

“I am sorry to say that the flowers were all open when we received them, two days later they were starting to wilt an die. You stated that they would be buds but they were not. I will say arrived on time in a sturdy box, but first thing my wife said was”they are not going to last long” not thank you .”

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Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“The last to orders I made didn't arrive on time which was a shame as ll previus orders had been spot on.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear that your flowers arrived later than expected. We can see that you have been in touch with us and our customer support representative advise of our 7 day freshness guarantee and to get in touch if the flowers do not fare. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“Good delivery but the state of the flowers were very bad. It was £26 and it looks really bad and not even arranged. Very dissatisfied.I wish I could attach a photo. it looked nothing like the website”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Really disappointed..the flowers arrived looking a lot less than the image on the website. I usually use Marks and Spencer’s but thought I would give Bunches a try for a change.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“This would be one star however ordering through to delivery is always easy and very quick flowers did arrive on time. The quality of flowers was poor, droopy and very disappointing looked like they hadn't seen water for days. These were for a friend and sent to let her know I am thinking of her. Will think twice before ordering again even after using Bunches since2016”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Paid £40 for a bunch of flowers and got a bunch the size of my hand about £8 worth”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers were for our daughter who have just given us a beautiful new grandson, they only lasted approximately 3 days , very disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“The freesias were great but the irises didn't open so it was half a good job. Disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“I have not received any confirmation of order 9762524 - so not sure whether it was delivered at all or not”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have not heard from the recipient of your gift. Our free delivery service do not offer confirmation of delivery. We do offer a tracked service for customer who wish to track their order for an additional £1.99. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I do love bunches for flowers but I’m not impressed with the house plants. I bought my Dad a Weeping Fig tree for his 70th and after a month all the leaves had dropped off. We thought it might be dormant for winter but it’s now turned into sticks. As it’s over 30days since purchase no replacement or refund is going to be given. Considering I’ve been a customer for 6 years this has been a very disappointing experience and has effected my review.”

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Posted 4 years ago

“Find the quality slipping and price increasing”

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Posted 4 years ago

“I bought the Iris and Freesia flowers for my wife and was disappointed that the Irises didn't open. Not sure I will be buying from this site in the future.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Delivery was fine but the flowers were really disappointing for the price and I actually felt embarrassed when my friend received them for her birthday. Hardly any flowers in the bunch and quite a few broken stems.”

Helpful Report

Posted 4 years ago

“The bunch of flowers was significantly less than expected or what the pictures look like. Did not look full at all. The flowers also started dying after 1 day.”

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Posted 4 years ago

“The card was smaller than expected. Whilst the flowers were pretty, the bunch was small and over priced.”

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Posted 4 years ago

“The flowers were fresh but very few flowers for £27. Not worth the money at all. I wouldn't order again. I contacted the company who were quite patronising and told me to ask the recipient to count the stems.....”

Helpful Report

Posted 4 years ago

“I ordered flowers which were received 25th February 2021, they looked fresh but the Irises only lasted 4 days and were thrown out on day 5. I would have expected fresh flowers to last at least a week. The Freesia has lasted but this is only day 7.”

Helpful Report

Posted 4 years ago

“Disappointed because promised delivery for a wedding anniversary on a Wednesday did not arrive until the Friday.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews