Bunches.co.uk Reviews

4.7 Rating 202,327 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very dis satisfied order didn't turn up after a few days i tried to rectify via emails to your customer service department who although this was a SUPRISE get well bouquet and I'm in Greece did absolutely nothing to assist me. again this was supposed to be a get well SUPRISE for some one who is Bedbound so not in a position to try and trace where this bouquet ended up I've asked your customer service department to arrange to trace but apparantly as I chose the 'first class' service u aren't willing to do anything? ? Feeling very let down by this company who I tried for the first time to use after a recommendation via busines. To date I have paid for a gift which simply hasn't arrived”

Helpful Report

Posted 10 years ago

Thank you for your comments Nicola, We are very sorry to hear of your disappointment on this occasion, I do believe you had spoken to our customer support team last week with regards to the delivery and as you had chosen the Royal Mail First Class Post option, this delivery takes between 1-2 days, so to make sure no special occasions are missed we advise customers to allow up to 2 days for delivery. However you mentioned the delivery has still not taken place, this is something we need to look into further. So if you could kindly contact us at flowers@bunches.co.uk or on 0800 626 429, we will gladly look into this for you. With thanks and apologies.

Posted 10 years ago

“Slightly disappointed at the size of the bunch of flowers, if i had time to go to the florist and pick them i would have a got a lot more for my money, although saying this i am aware of the delivery costs that go in to all orders, so thank you.”

Helpful Report

Posted 10 years ago

Thank you for your comments Lauren. We are sincerely sorry to hear you were disappointed on this occasion. These flowers clearly did not achieve the high standards we aim for. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will gladly look into this for you. With thanks and apologies.

Posted 10 years ago

“Very disappointed, flowers didn't look anything like the picture they were also a surprise for a friend's birthday and they arrived at her work place a day early which was very disappointing.”

Helpful Report

Posted 10 years ago

Thank you for your comments Michelle. We are sincerely sorry to hear of your disappointment on this occasion, with regards to the delivery I can see that you selected our Royal Mail First Class Post option, this delivery takes between 1-2 days, so to make sure no special occasions are missed we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, we have courier options available. You also mentioned you were unhappy with the flowers; we do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will gladly look into this for you. With thanks and apologies.

Posted 10 years ago

“Disappointed to learn that the flowers were dropped over a back gate when I stipulated at what time they could be delivered so that someone was in. The recipient refused to tell me whether they were damaged or not. I feel the joy of receiving a gift like this is a knock on the door and the courier to deliver them by hand. Will need your reassurance that this will not happen again if I am to stay your customer!”

Helpful Report

Posted 10 years ago

Thank you for taking the time to review our service Pauline. We were sincerely sorry to hear that this has happened. Our boxes do detail very clearly that they need to be kept upright and the Royal Mail do usually handle our flowers with such care, as they have done for over 25 years; however I hope that it may be a small consolation in that we are taking the matter very seriously with them regarding their lack of service on this occasion. If you could kindly take the time out to contact us as soon as possible at flowers@bunches.co.uk or 0800 626 249 and we will do all we can to make this up to you. With thanks and apologies.

Posted 10 years ago

“Compared to my Mums last flowers these were disappointing, even more so when she knows I'm in my 4th week in hospital and I thought I had ordered the same arrangement as last time. Very few flowers.”

Helpful Report

Posted 10 years ago

Thank you for your comments Mrs Doyle. We are sincerely sorry to hear you were disappointed on this occasion. These flowers clearly did not achieve the high standards we aim for. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will gladly look into this for you. With thanks and apologies.

Posted 10 years ago

“item was delivered one day early”

Helpful Report

Posted 10 years ago

Thank you for your comments Christine. We are sorry to hear of your disappointment regarding the delivery. I can see that you selected our Royal Mail First Class Post option, this delivery takes between 1-2 days, so to make sure no special occasions are missed we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, we have courier options available.

Posted 10 years ago

“Just be careful when ordering if you want your flowers to be delivered on a particular day mine were early but nobody was at home and I asked for the date of the birthday it was in the small print an extra £5.95”

Helpful Report

Posted 10 years ago

Thank you for your comments Karen. We are sorry to hear of your disappointment regarding the delivery. I can see that you selected our Royal Mail First Class Post option, this delivery takes between 1-2 days, so to make sure no special occasions are missed we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, we have courier options available for you to choose from at the checkout stage of your order.

Posted 10 years ago

“The bunch sent for my mothers birthday were small, and looked like they had come from some ones garden, they looked nothing like the picture on the site. I would not recommend nor will I use again”

Helpful Report

Posted 10 years ago

Thank you for your comments Neil. We are sincerely sorry to hear you were disappointed on this occasion. These flowers clearly did not achieve the high standards we aim for. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will gladly look into this for you. With thanks and apologies.

Posted 10 years ago

“Supposed to be delivered on Monday 11th however was delivered on 9th, no one was home so card left to collect between certain times on Monday however the set times did not fit in so couldn't be collected until Tuesday! I had requested they be delivered on the Monday for a reason! This is really not acceptable!”

Helpful Report

Posted 10 years ago

Thank you for your comments Joyce. We are sorry to hear of your disappointment regarding the delivery. I can see that you selected our Royal Mail First Class Post option, this delivery takes between 1-2 days, so to make sure no special occasions are missed we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, we have courier options available.

Posted 10 years ago

“Was impressed with delivery but flowers weren't what they looked like on your website they were a lot smaller not very happy with them at all”

Helpful Report

Posted 10 years ago

Thank you for your comments Alyson. Whilst we are pleased to hear you were impressed by the delivery, we are sincerely sorry to hear you were disappointed with the flowers. These clearly did not achieve the high standards we aim for. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will gladly look into this for you. With thanks and apologies.

Posted 10 years ago

“Be aware! The purple dye used on the wooden leaves in the item named 'Damson Delight' is not colour fast and will stain hands and soft furnishings when wet.”

Helpful Report

Posted 10 years ago

Thank you for your comments Mrs Ashman. We are sincerely sorry to hear that this has happened, so we can look into this further for you could you please kindly contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to help. With thanks and apologies.

Posted 10 years ago

“Misleadin , for the money”

Helpful Report

Posted 10 years ago

Thank you for your comments Donna. I am sorry to hear of your disappointment on this occasion. So we can look into this further for you could you please kindly contact us us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to help.

Posted 10 years ago

“I don't even know if you sent my order as you didn't send me a confirmation of it being despatched...”

Helpful Report

Posted 10 years ago

Thank you for your comments P Bell-Davies. I can confirm your order was dispatched on 29th April, as requested. If you need any further details, please do not hesitate to contact our customer support team at at flowers@bunches.co.uk or on 0800 626 429.

Posted 10 years ago

“THIS IS THE FIRST TIME THAT FLOWERS SENT WERE FULLY OPEN & ON REPORTING BACK RE MY DISAPPOINTMENT I WAS TOLD THAT IF THEY DONT LAST AT LEAST TWO WEEKS TO COME BACK MAKING CONTACT AGAIN, THAT JUST WAS NOT GOOD ENOUGH, I MADE A COMPLAINT RE THE FLOWERS & FEEL A REPLACEMENT DELIVERY SHOULD HAVE BEEN MADE THEN & NOT TWO WEEKS LATER WHEN THE FLOWERS WERE WELL GONE.THIS WAS A RUBY WEDDING GIFT, AN IMPORTANT DATE FOR MY BROTHER & HIS WIFE. I HAVE ALWAYS BEEN HIGHLY DELIGHTED WITH THE FLOWERS & YOUR SERVICE BUT ON THIS OCCASION YOUR RESPONCE HAS LET ME DOWN.”

Helpful Report

Posted 10 years ago

Thank you for your comments Barbara. I am sorry to hear of your disappointment on this occasion. We try to send the majority of our flowers in bud or just coming out of bud, this is to maximise the vase life and encourages them to last longer. However that particular bouquet we do guarantee to last at least two weeks, so if you do find the flowers do not last this guaranteed period, we will gladly replace these for you. Please accept our apologies for the disappointment this matter has caused.

Posted 10 years ago

“I ordered some flowers on 27th April for my friend's 50th birthday on 29th April. It was only after the order had been placed that it became apparent that they might not be delivered until 30th April. I did not receive confirmation when the flowers were delivered, but my friend only thanked me on 30th, which leads me to believe that I missed her milestone birthday. I felt doubly bad about this as the flowers she ordered for me from a different supplier arrived on my milestone birthday. When flowers are ordered it is normal practice to expect and to be offered a specific delivery date. I would not use bunches.co.uk again even though the flowers are apparently gorgeous because I cannot rely on the delivery dates offered. Alison Hume”

Helpful Report

Posted 10 years ago

Thank you for your comments Alison. Whilst we are pleased to hear the flowers were beautiful, we are sorry to hear of your disappointment regarding the delivery. I can see that you selected our Royal Mail First Class Post option, this delivery takes between 1-2 days, so to make sure no special occasions are missed we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, we have courier options available.

Posted 10 years ago

“I have used bunches on many occasions before and been very happy with the feedback from friends and family who were in receipt of flowers/plants. However this time the plant and birthday goodies I ordered for my daughter's birthday in July arrived two days ago and she reported that the plant looked half dead. Very disappointed on this occasion. D. clayton”

Helpful Report

Posted 10 years ago

Thank you for your comments Dawn. We are sincerely sorry to hear of your disappointment on this occasion, this Planter clearly did not achieve the high standards we aim for. If you could kindly contact us at flowers@bunches.co.uk or on 0800 626 429 with your order number so we can look into this for you. With thanks and apologies.

Posted 10 years ago

“Very disappointed with my purchase. Roughly 25% of the flowers were flat due to the packaging they came in and the fact they were horizontal the entire journey added to the damages, the flowers were not as good a quality as shown in the pictures as some of them were withered and dying, I could have gone down to my local supermarket and bought a bunch twice the size for half the price. I shall not be buying from them again, nor would I be recommending them to anyone.”

Helpful Report

Posted 10 years ago

Thank you for your comments Richard. We are sincerely sorry to hear some of the flowers were damaged due to the poor quality delivery you have received. Every one of our bouquets is packed to the highest standards to ensure they arrive in first class condition, so to hear they have not on this occasion is disappointing. If you could please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be more than happy to help rectify this. With thanks and apologies.

Posted 10 years ago

“I suppose I should have expected the picture not to depict the reality fully.They never do The service was very good just the flowers were a bit thin on the ground, chocs were fine. IMy family and I have always said we wouldnt order delivery of flowers online again. but in this instance I was housebound and my daughter was having surgery. The card was just as pictured. thankyou”

Helpful Report

Posted 10 years ago

Thank you for your comments Sandra. We are sincerely sorry to hear of your disappointment on this occasion. These flowers clearly did not achieve the high standards we aim for. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. If you do ever find yourself unhappy though please do not hesitate to contact us at flowers@bunches.co.uk or on 0800 626 429 and we will gladly look into this for you. With thanks and apologies.

Posted 10 years ago

“I have used bunches before and I have always been so pleased with the service they have given!! I ordered the flowers to be delivered for today, however the flowers were delivered yesterday and the water had already dried out so when my friend got the flowers some of them didn't look very nice!! Rather disappointed and not the usual standard of service from the company! Jatinder Dhanoya”

Helpful Report

Posted 10 years ago

Thank you for your comments Jatinder. We are sincerely sorry to hear of your disappointment on this occasion, with regards to the delivery I can see that you selected our Royal Mail First Class Post option, this delivery takes between 1-2 days, so to make sure no special occasions are missed we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, we have courier options available. However to hear the flowers arrived in poor condition is disappointing as we have such a high standard. If you could kindly contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“I have used bunches for the past 4 years and always come on the day of chosen delivery, unfortunately the day i needed it the most to arrive at a certain place on time it failed me and resulting in one person gaining flowers and one not receiving their birthday present.”

Helpful Report

Posted 10 years ago

Thank you for your comments Kayleigh. We are sorry to hear this has happened to your order and would like to urgently look into this for you. Could you please kindly contact our customer support team at flowers@bunches.co.uk or on 0800 626 429 with your order number so we can put this right for you. With our thanks and apologies.

Posted 10 years ago

Bunches.co.uk is rated 4.7 based on 202,327 reviews