Bunches.co.uk Reviews

4.7 Rating 202,327 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,327 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick Delivery. But better value for money using Interflora.”

Helpful Report

Posted 10 years ago

Thank you for your comments Simon. Whilst we are pleased to hear you were happy with the prompt delivery, we are sorry to hear you were not impressed with the value of our flowers. We pride ourselves on having such a high standard and do not want our customers unhappy. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you.

Posted 10 years ago

“The supposedly beautiful bouquet arrived later than was paid extra for, it was left unprotected at a side gate where it could be seen or stolen by passers by, and it was a small, sparse, amaterish, higgledepiggeldy spray of 12 tall carnations with some very small fresias. Speechless! And nearly 34 pounds thankyou very much. Never again.”

Helpful Report

Posted 10 years ago

Thank you for your comments Iris. We are sincerely sorry to hear this has happened to your order, this clearly has not achieved the high standard we aim for and is something that needs to be looked into further. So if you could kindly contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you.

Posted 10 years ago

“The flowers were good but delivery let them down as per email already sent and rely received.”

Helpful Report

Posted 10 years ago

Thank you for your comments Sara. We are really pleased to hear how delighted you were with the flowers, however we were disappointed to hear the delivery was not up to our usual high standard. I believe this has already been looked into by a member of our customer service team and the matter has been taken further to our delivery company. With thanks and apologies.

Posted 10 years ago

“Really disappointed!! Flowers were a tiny bunch and were over £18!! Spent nearly £33 in total and all items were just plonked together in a box. So disappointed, wish I'd gone elsewhere.”

Helpful Report

Posted 10 years ago

Thank you for your comments Lesley. I am sorry to hear of your disappointment. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However to hear you were unhappy, most certainly does not achieve the standard we aim for. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to look into this for you. With thanks and apologies.

Posted 10 years ago

“Sadly my Mum was underwhelmed by the bouquet she received on Mothers Day. It was small and some of the flowers were wilting.”

Helpful Report

Posted 10 years ago

Thank you for your comments Krys. I am very sorry to hear about how your Mum's flowers arrived, as we want all of our orders to be of the highest quality. Would it be possible for you to email us at flowers@bunches.co.uk or call us on 0800 626 249 and we will be able to sort this out for you. Please accept our sincere apologies and thank you again for your comments.

Posted 10 years ago

“Bought these long stemmed Carnations for a 5oth Wedding Anniversary. Really disappointed with them. 3 heads were broken off and when the flowers opened out quite a few had brown petals. Sorry won't use you again.”

Helpful Report

Posted 10 years ago

Thank you for your feedback Irene, I am very sorry to hear about how your flowers arrived. I have now emailed you regarding this, so we can get this sorted out for you. Please accept our sincere apologies and I look forward to hearing back from you.

Posted 10 years ago

“Order was to include a small cake as well as free chocolates. No cake!, and the flowers were for a birthday so I ordered them because the cake was included. Disappointed”

Helpful Report

Posted 10 years ago

Thank you for your comments Mrs Thomas, I am very sorry to hear that your cake was not included. I can see that you have emailed us and we are getting something sorted out for you. Thank you for letting us know and please accept our sincere apologies.

Posted 10 years ago

“Flowers would have been nice but we're left on the doorstep in the sun . When delivered they did not knock or ring bell . It was only when my friend went out very late afternoon that they were discovered propped up on doorstep. Unsure how long they had sat in the sun but they certainly were not as fresh as I hoped for . I visited early evening and was disappointed in what I saw .Obviously it is the courier at fault”

Helpful Report

Posted 10 years ago

Thank you for your Review June, I am very sorry to hear how your flowers were delivered. Would it be possible for you to email us at flowers@bunches.co.uk or call us on 0800 626 249 and we will be able to sort this out for you. Please accept our sincere apologies and thank you for your comments.

Posted 10 years ago

“I ordered flowers for my mums birthday and was upset to see that the otter edges of the roses were wilted,discoloured & damaged looking. It was also a very small arrangement & could have done with a few more stems. I felt disappointed. The delivery was prompt however they had just been left on my mums doorstep even though I had asked for them to be delivered to the neighbour if no answer.”

Helpful Report

Posted 10 years ago

Thank you for your comments Natalie, I am very sorry to hear about how your flowers arrived, as we want all of our orders to be of the highest quality. Would it be possible for you to email us at flowers@bunches.co.uk or call us on 0800 626 249 and we will be able to sort this out for you. Please accept our sincere apologies and thank you for your comments.

Posted 10 years ago

“The prompt service was very good however the flowers themselves were already dying”

Helpful Report

Posted 10 years ago

Thank you for your comments Michael, I am very sorry to hear about how your flowers arrived, this is not how we expect our flowers to arrive. Would it be possible for you to email us at flowers@bunches.co.uk or call us on 0800 626 249 and we will be able to sort this out for you. Please accept our sincere apologies and thank you for your comments

Posted 10 years ago

“Flowers arrived badly packed with a number of the blooms broken or damaged”

Helpful Report

Posted 10 years ago

Thank you for your comments, I am very sorry to hear about how your flowers arrived, this is disappointing. Would it be possible for you to email us at flowers@bunches.co.uk or call us on 0800 626 249 and we will be able to sort this out for you. Please accept our sincere apologies and thank you for your comments.

Posted 10 years ago

“Normally the service is amazing but when I ordered a gift box it took over four weeks before they arrived. What was upsetting is my mum ordered them from her hospital bed knowing she was dying so it was her last thing that she was able to do and it did not turn up until after she died. I did not learn that this had happened until recently otherwise I would have chased them at the time.”

Helpful Report

Posted 10 years ago

Thank you for your comments. We are sincerely sorry to hear this Karin, please accept our deepest sympathy. We would like to look into this matter further for you to find out what has happened. If you could kindly contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to help. With kind regards and apologies.

Posted 10 years ago

“Unfortunately the alstromerias which were in the bouquet arrived in very poor condition either dying or with the flowers having fallen off the stems, the carnations were fine though”

Helpful Report

Posted 10 years ago

Thank you for your comments Judith. We are sincerely sorry to hear your latest bouquet did not achieve the high standard we aim for. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“Normally excellent flowers from Bunches, but not for the first time I was let down by mere mediocre, verging on poor quality, on a very special occasion. Roses well past their best and I could have got much better value at the local supermarket. What a shame.”

Helpful Report

Posted 10 years ago

Thank you for your comments Chris. Whilst we are pleased to hear you are normally really impressed with the quality of our flowers, it is disappointing to hear your latest bouquet did not achieve the high standard we aim for. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“I was very disappointed with the quality of the flowers. I did wonder if they were left overs from the weekend. I requested delivery for the 24th, my daughters birthday, they arrived the previous day. The flowers did not look a bit like the picture on your advert. I had received some from a friend and they lasted over two weeks, therefore I felt quite confident when I placed my order. Would I use Bunches again, .I'm not sure.”

Helpful Report

Posted 10 years ago

Thank you for your comments Margrette. We are sincerely sorry to hear of your disappointment on this occasion. These flowers clearly did not achieve the high standards we aim for. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will gladly look into this for you. With regards to the delivery I can see that you selected our Royal Mail First Class Post option, with this option, delivery takes between 1-2 days so to make sure no special occasions are missed, we advise customers to allow up to 2 days for delivery. If you would like a guaranteed delivery date with any future order, we have courier options available.

Posted 10 years ago

“Well ... disappointed that I had to pay additional £7.95 for flowers to be delivered on a specific day - wouldn't anyone who is ordering flowers want them delivered on a specific day ? Its very misleading to state 'free delivery' then its actually within 2 days - haven't seen this before when ordering flowers from other online florists. I don't know yet whether or not the flowers I ordered were like the picture I saw - only time will tell. I would have liked a text from Bunches to tell me that the flowers had been delivered rather than go onto Royal Mail site to track delivery.”

Helpful Report

Posted 10 years ago

Thank you for your comments Joan. As we are a flowers by post company, we entrust Royal Mail or Fed Ex to deliver our flowers. Unfortunately these are the charges from the courier and not ourselves. You did choose for a special recorded delivery before 1pm which is an additional £7.95, there is an option for a specified all day courier for £5.95 and also the free delivery on the First Class post with Royal Mail. I apologise for any disappointment this matter has caused and thank you for your feedback regarding a delivery status text, we have passed these comments onto production team.

Posted 10 years ago

“I received 3 bunches of orchids .with chocolates &card for mothers day they looked absolutely stunning, unfortunately, two days later they were almost dead !!!”

Helpful Report

Posted 10 years ago

Thank you for your comments Violet. We are sincerely sorry to hear your latest bouquet did not achieve the high standard we aim for. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“Bit disappointed if I am honest I visited my Daughter in law and seen the flowers and very tiny 'happy' balloon felt not reflect the price paid”

Helpful Report

Posted 10 years ago

Thank you for your comments Teresa. I am sorry to hear of your disappointment. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will gladly look into this for you.

Posted 10 years ago

“extremley disappointed in the size of the bouquet and small packet of chocolates internet very misleading .Ordered extra large received 26 stems will not purchase anything in the future or recommend to any one else. 5 work collegues gave to the collection i was vey embarrassed when the flowers arrived. I felt guilty and showed them the receipt”

Helpful Report

Posted 10 years ago

Thank you for your comments Jeanette. I am sorry to hear of your disappointment. We do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer, so they may not look as big on arrival. However they do open up and bloom beautifully like the illustration on our website. If you do ever find yourself unhappy though please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will gladly look into this for you.

Posted 10 years ago

“I am usually really impressed with the quality of flowers, but on this occasion feel very disappointed. The Mother's Day bouquet delivered on Thursday did not last a week and had to be thrown away on the Wednesday after Mother's Day. For the price I am not happy and my Mum is disappointed.”

Helpful Report

Posted 10 years ago

Thank you for your comments Mandy. Whilst we are pleased to hear you are normally really impressed with the quality of our flowers, it is disappointing to hear your latest bouquet did not achieve the high standard we aim for. So if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

Bunches.co.uk is rated 4.7 based on 202,327 reviews