Bunches.co.uk Reviews

4.7 Rating 202,160 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,160 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers ordered were for our Pearl Wedding anniversary. They were delivered promptly but their condition was not great and they deteriorated quite rapidly, especially the roses. Was this possibly due to them being delivered on Monday and having spent the weekend in transit? This is not the first time your product has not come up to an expected standard.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Robin, we are so sorry to hear this has happened. If you could please contact us on 0800 626 249 or at flowers@bunches.co.uk so we can look into this further for you.

Posted 9 years ago

“Flowers arrived two days before required date. This was fine but they were already past their prime and were starting to wither on my wife's birthday.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mr Obree, we are so sorry to hear this has happened and certainly expect our flowers to last long than this. If you would like us to look into this further for you, please do not hesitate to contact us on 0800 626 249 or you can email us at flowers@bunches.co.uk

Posted 9 years ago

“Flowers ordered where the vintage collection yellow silver white yet they were pink red, also ordered basket containing pink roses again got a mixture of red white yellow. Thankfully mum liked them. But what's the point of showing pictures of flowers to show then just doing what you like knowing when you live in Australia you cannot do anything about it. Even the day you got wrong I asked for them to be delivered on Monday she got them Saturday. Not good enough. Barbara baxter”

Helpful Report

Posted 9 years ago

Thank you for your feedback Barbara, we are so sorry to hear of the disappointment caused on this occasion. If you would like us to look into this further for you, please do not hesitate to contact us on 0800 626 249 or you can email us at flowers@bunches.co.uk.

Posted 9 years ago

“Was extremely disappointed with the flowers that arrived for my daughter's birthday. The picture showed a beautiful bouquet what arrived was a small bunch of flowers that could have been picked up at a supermarket. Was not happy at all and won't be using bunches again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Tracey. We are so sorry to hear you have been disappointed. Please get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. We look forward to hearing from you soon.

Posted 9 years ago

“Very dissappointed with the size of the bouquet for a £28 bouquet. Bought a £5 one at Asda which is bigger and has as many blooms.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Paul, we are so sorry to hear you thought this. If you would like us to look into this further for you, please do not hesitate to contact us on 0800 626 249 or you can email us at flowers@bunches.co.uk.

Posted 9 years ago

“Flowers were beautiful but delivered a day early. Have used Bunches before and this is the first time this has happened.”

Helpful Report

Posted 9 years ago

Thank you for your review Ann. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

“I didn't think the flowers were anything like the picture, rather a poor bunch of flowers very disappointed. Would have got better value from a supermarket.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Tracie, we are so sorry to hear you though this. If you would like us to look into this further for you, please do not hesitate to contact us on 0800 626 249 or you can email us at flowers@bunches.co.uk.

Posted 9 years ago

“My flowers were in transit for over 24 hrs with no water in the summer, on arrival they looked sad not at all like take the photo on line. I advised the company and included photos of the bouquet. After three days in water and plant food provided , three stems have died.again photos sent to the company.They have offered me a refund which I have accepted.”

Helpful Report

Posted 9 years ago

“Very disappointing due to the fact I'm in Spain and they were for my mother's 97th birthday which I unfortunately could not make.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jacqueline, we are so sorry to hear of the disappointment caused on this occasion. If you would like us to look into this further for you, please do not hesitate to contact us on 0800 626 249 or you can email us at flowers@bunches.co.uk.

Posted 9 years ago

“Did not arrive on time.”

Helpful Report

Posted 9 years ago

Good Morning Fiona, I am sorry to hear that your order arrived late. If you would like us to look into this further for you, please contact us on 0800 626 249 or at flowers@bunches.co.uk

Posted 9 years ago

“I purchased 2 sets of flowers for my mother and aunty and they are nothing like the image on your site. I expected a nice big bunch as displayed with the chocolates and what they have recieved is nothing like. I could have got a much nicer bunch from a supermarket! Very disappointing for the money.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mr Clarkson. If you would like to discuss your order with our customer support team, please give us a call on 0800 626 249 or flowers@bunches.co.uk

Posted 9 years ago

“The flowers were not good value for money, the free chocolates were a very small packet!!!!!! I marked delivery for 22nd June they arrived on the 21st”

Helpful Report

Posted 9 years ago

Thank you for your feedback. If you have an issue with your order and would like us to look into it, please feel free to contact us on 0800 626 249 or email us at flowers@bunches.co.uk

Posted 9 years ago

“Despite being asked to leave the flowers on the doorstep they were delivered to the wrong house and we did not receive them until our neighbour brought them to us the following day. They were for a wedding anniversary and delivery date was important. I even paid extra for delivery. I am very disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. We are sorry to hear that the order was too late for the anniversary. If you would like us to look into the issue further, please feel free to contact us on 0800 626 249 or email us at flowers@bunches.co.uk

Posted 9 years ago

“The prices were good, however, you sent flowers that I didn't pick, I ordered a bunch of all Lilly's instead what was sent is something I could of picked up in tesco. Also your delivery time was a joke”

Helpful Report

Posted 9 years ago

Hi Amy, I am sorry to hear that you had this issue with your order. If you would like to give us a call to discuss it, our customer support team are available on 0800 626 249 or you can email us at flowers@bunches.co.uk

Posted 9 years ago

“Flowers and gifts arrived at 7:30 am and 2 days before the event. My poor mother of 74, was worried at that time of the morning. Good idea, that went wrong and I live too far away to take them personally. Shame.”

Helpful Report

Posted 9 years ago

Thank you for the feedback Lorraine, we are sorry to hear that this issue occurred with your order. If you would like to contact us on 0800 626 249, we will happily look into this for you.

Posted 9 years ago

“Was expecting better, you get better flowers for a fiver at your local tesco than the pitiful array that cost me five times that amount. In this instance you don't get what you pay for.”

Helpful Report

Posted 9 years ago

“Looked nothing like the picture. bought them my mum as a present and I was expecting something a lot more fancy than what they come like.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Neve. We are sorry to hear you have been disappointed on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“I have always been very satisfied with your prompt service and the delightful flowers my friends/relatives have received over the years. However - my low rating today is because of a problem I had which I telephoned you about this afternoon, followed by an email from my very irate husband. I inadvertently gave you my stepdaughter's previous address in error, and upon realising this today I telephoned to ask for this bouquet and card be re-adddressed to her newer correct address. I was told that because this bouquet was sent by 1st class mail and should have arrived Saturday which was exactly what I wanted for my poor stepdaughter's cheer up call which she badly currently needed. You said also that this could not be tracked to see if indeed Royal Mail delivered and it was accepted by the new people in the address, or if it would be returned to you. Why on earth, if the new people in the property said this was not the correct address for the addressee did not Royal Mail phone or email or text you to say so. Then you could have contacted me and we could have sorted it out in seconds by my giving you the correct address for her. This is why my husband and myself are bitterly disappointed in your current service. My stepdaughter would have loved to receive this bouquet. I was offered a 20% discount if I wanted to resend this lovely bouquet to the correct current address but I decided not to proceed with this offer. We remain very disappointed by the way you run your system.”

Helpful Report

Posted 9 years ago

Thank you for your comments Patricia. I can see that our customer support manager is currently in contact with your husband and looking into this further for you.

Posted 9 years ago

“Disappointing for my 50th - flowers nothing like the picture on the website, picture of cake misleadingly big and a bag of chocolate buttons! My husband works away and thought he was sending a special treat.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Peter. We are sorry to hear you have been disappointed on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“the arrived a day early and the flowers even in bud would not end up looking like the pictures.”

Helpful Report

Posted 9 years ago

Thank you for your review Sharon. Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,160 reviews