Bunches.co.uk Reviews

4.7 Rating 202,202 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My recent order was two days late, so not happy with the service”

Helpful Report

Posted 9 years ago

Thank you for your review Sandra Looking into your order I can see the Royal Mail First Class Post service has been the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this, please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

“Flowers looked weak and not worth the money , I have used Bunches before but this time they weren't good at all.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Barry. We are sorry to hear you have been disappointed with the flowers that have been received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“the flowers were delivered a day early . very dissapointed”

Helpful Report

Posted 9 years ago

Thank you for your feedback Janet. I can see on your order the Royal Mail First Class Post service has been chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. If you would like to contact our customer support team on 0800 626 249 we will be happy to discuss this further with you.

Posted 9 years ago

“Hi website good and simple to use. Flowers arrived too tightly wrapped and only lasted a couple of days, really sad to say I'd have done better with petrol forecourt flowers I won't use again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Craig. We are very sorry to hear that the flowers have not lasted as we would expect on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“MY Daughters flowers were left on top of her green bin as she was out ,but i did put if she was out leave, with a neighbour so when she told me i was not pleased”

Helpful Report

Posted 9 years ago

Thank you for your feedback Barbara. We were so sorry to hear this and can assure you your comments have been passed onto the Royal Mail to ensure delivery instructions are to be followed.

Posted 9 years ago

“I'm really sorry to report that the last bouquet was disappointing . I have used you in the past and the flowers have been stunning. For the price if these flowers in my last order I was not happy with the quality and unhappy and let down as they were a birthday gift. I'm sorry for this review .”

Helpful Report

Posted 9 years ago

Thank you for your review Sarah. We are very sorry to hear you have been disappointed with the flowers that have been received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“We have ordered flowers quite a few times from Bunches and the last order was delivered this week and we were sent a photo of the flowers and for the cost of the flowers I didn't think we got very good value at all!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Andrew. We are sorry to hear you have been disappointed with the flowers that have been received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Very disappointing! The flowers were for a 60th birthday. They were delivered a day before the requested date (on Sunday 8/5/16) when I knew my friend was going to be away - they should have been delivered the following day. Equally importantly, they were delivered to the wrong house!! Fortunately, the neighbour, who was also away, returned later that day and took them in. While in a semi-rural setting, both cottages are clearly named. The sunflowers, from the photo sent, were minimal and very unspectacular - though my friend was very polite in her response!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Lorna. We are sorry to hear that the flowers arrived earlier than expected and to the incorrect house.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Normally your flowers are fantastic however the bunch that was sent to my partners mother was an embarrassment. I know that it takes a few days for them to open but when the arrived the flowers looked like a few stems and a bit a gyp, they looked worse than a bunch you would get from a garage. It's such a shame as I have had a number of great bouquets in the passed, this will really make me think twice about ordering from you again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Louise. We are sorry to hear you have been disappointed with the flowers that have been received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“The photo from the website was very different to the flowers that arrived. The bunch looked much smaller and was a bit disappointing for the price. I have used bunches lots before, and this is the first time it happened.”

Helpful Report

Posted 9 years ago

Thank you for your comments Natalie. We are sorry to hear you have been disappointed with the flowers that have been received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“I wasn't happy atall with the quality of the flowers they were bent and a very small bunch, not like what the picture advertises atall. The cake was all squashed and card also bent. Overall was not happy paying the money I did for what my Nan had received. Very disappointing”

Helpful Report

Posted 9 years ago

Thank you for your feedback Laura. We are very sorry to hear the flowers, cake and gift card arrived in this condition.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Possibly my own fault, but I chose one of the lowest priced options as a little extra birthday gift and was embarrassed by what was received. i liked the idea of the flowers being delivered rather than me handing them over. but for the money I paid, I could have got a lovely bunch of flowers from the supermarket rather than the spray of carnations which i could source for around 3 pounds locally. I requested a delivery date and they arrived the day before when no-one was in. this was flagged on the site to be fair, but compounded the whole experience. Never again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Paul. I can see on your order the Royal Mail First Class Post service has been chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. If you would like to contact our customer support team on 0800 626 249 regarding the flowers they will be happy to look into this further for you.

Posted 9 years ago

“These were sent to hospital for my future daughter in law & I'm sad to say they looked pathetic, nothing like the photo on the website. I am in Portugal so had to have them sent, she was too polite to say her thoughts.”

Helpful Report

Posted 9 years ago

Thank you for your comments Claire. We are sorry to hear you have not been happy with the flowers that have been received.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“The carnations I sent my 87 year old father who had recently had an operation were very disappointing. As it is summer in the UK and flower growing season I felt it was a mean sad bunch and looked nothing like the photograph you use to sell them. Beverly Blackmore”

Helpful Report

Posted 9 years ago

Thank you for your feedback Beverly. We are sorry to hear you have not been happy on this occasion.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“The anniversary flowers I ordered arrived a day early. My wife was at work therefore the postman left a note to say they where at the sorting office. When my wife picked them up the following day they where half dead and to our surprise not kept in any form of water. I wouldn't recommend as it's embarrassing sending a loved one half dead flowers.”

Helpful Report

Posted 9 years ago

Thank you for your review David. We are sorry to hear you have not been happy on this occasion.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Ordered flowers on 30.5.16 to be del 3.6.16 and they arrived on 6.6.16 so very disappointing”

Helpful Report

Posted 9 years ago

Thank you for your comments Daphne. We are very sorry to hear that the flowers arrived later than requested. Would it be possible if you could please contact our customer support team so this can be looked into further. You can contact us on 0800 626 249, or on email at flowers@bunches.co.uk.

Posted 9 years ago

“To be honest think I'll go back to interflora in future! Am disappointed with both size and quality of the flowers. The basket they are presented in is horrid with metal wire visible all the way around making the only decent view from directly above. The flowers are far smaller than I thought, past their best and they didn't even stand up properly in their pot (some of the stems weren't in the pot!) And the "add gypsophila to your bunch" is a complete wast of money as it arrived as a separate sprig! What am I supposed to do with that when it's a hand tied, basket held arrangement? Break them into bits and shove them in???? Overall the only saving grace is that they arrived on time (which they should have as I paid quite a bit extra to have them arrive before 1pm) My husband loves roses, it was his 50th and these were sent to the hotel that I booked for a couple of nights away. I was so disappointed, he (thankfully) doesn't know how much I paid for them and was just touched by my thought. You won't be surprised to hear that I will not be a repeat customer or recommending you!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Hayley. We are very sorry to hear you have been disappointed with the flowers on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Absolute rip off”

Helpful Report

Posted 9 years ago

Thank you for your comments James. We are sorry to hear you have not been happy with the flowers that have been received.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Saw the flowers yesterday which had been ordered for 60th birthday. Very disappointed... Not many flowers and overall upset as they looked nothing like the picture or the description. Very disappointed had used bunches over a few years always good quality and always pleased with the orders. A shame.”

Helpful Report

Posted 9 years ago

Thank you for your comments Kay. We are sorry to hear you have been disappointed with the bouquet on this occasion that has been received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“I was extremely disappointed with the size of the bunch of flowers. It seemed considerably smaller than the picture on the Internet.”

Helpful Report

Posted 9 years ago

Thank you for your review Lisa. We are sorry to hear you have been disappointed with the size of the bouquet on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,202 reviews