Bunches.co.uk Reviews

4.7 Rating 202,310 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,310 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers delivered at 8:10pm. Way too late in the day for a birthday gift. Contacted Bunches, received a very curt, generic reply. Won’t be using again”

Helpful Report

Posted 2 months ago

“The bouquet arrived in very tired condition and although some of the flowers revived for a couple of days most did not and all had died within four days. I bought the flowers for a photoshoot because I loved the colours and thought the largest size would give me an armful but it was quite a modest bouquet. The weather has been very hot so perhaps the journey was too much. What a shame I loved the artistic style of the bouquet and would love to have posted professional photos with rave reviews.”

Helpful Report

Posted 2 months ago

Thank you for contacting us about your recent bouquet. We're truly sorry to hear that your flowers didn't survive as expected, especially given that you had such lovely plans for them in your photoshoot. At Bunches, we take great pride in delivering beautiful blooms that should last at least 7 days with proper care, so we completely understand your disappointment. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“For a large bouquet I didn’t think it was worth paying £35 for”

Helpful Report

Posted 2 months ago

Thank you for contacting us. We're sorry to hear that you felt the bouquet didn't represent good value for money. At Bunches, we understand that every flower purchase is an investment in bringing joy to someone special, and we want you to feel confident in that choice. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“Arrived a day late”

Helpful Report

Posted 2 months ago

Thank you for contacting us. We're very sorry to hear that your delivery arrived a day late. We understand how disappointing this must have been, especially when you're expecting a special gift to arrive on time. Our flowers are sent via Royal Mail Tracked 24, which aims to deliver within 24 hours but unfortunately isn't a guaranteed service. In a small number of cases, deliveries can arrive the next working day after your selected date as explained in our delivery terms. Please accept our sincere apologies for any inconvenience this may have caused. Kind Regards Bunches

Posted 2 months ago

“I ordered flowers to be sent to a friend for her 90th birthday unfortunately they did not arrive on the day which was most dissapointing as I ordered them a week in advance.”

Helpful Report

Posted 2 months ago

“I was very disappointed in the flowers that were delivered for a friends birthday. They did mot look like your picture.”

Helpful Report

Posted 2 months ago

“The recipient sent me a photo of the flowers the day they arrived to thank me. I felt disappointed, as there did not seem to be such a full bouquet as in your photo. The quality of the flowers looked very good but seemed sparse.”

Helpful Report

Posted 2 months ago

“Flowers arrived on time but were left outside the front door in the midday sun on an extremely hot day (not in the designated safe place as stated). Flowers looked jaded but picked up and the bunch was much smaller than expected. Not what I had wished for as a birthday surprise.”

Helpful Report

Posted 2 months ago

“Only lasted 5 days ,normally good quality but was disappointed with my birthday flowers this time”

Helpful Report

Posted 2 months ago

“Not great. Flowers looked nothing like in the picture and a birthday present. Didn't see a picture of the additional cookie. Won't be ordering again. 😔”

Helpful Report

Posted 2 months ago

“The order did not arrive on the delivery date and was received at the end of the following day. The flowers were not in good condition, which is unusual for Bunches as previous orders have always been excellent.”

Helpful Report

Posted 2 months ago

“Ordering flowers for my son was easy—adding a card and checkout worked flawlessly, and delivery arrived as promised. Unfortunately, the bouquet was a total disappointment and looked nothing like the picture. Very unhappy with the final product.”

Helpful Report

Posted 2 months ago

Thank you for your review. We're truly sorry to hear that your son's bouquet didn't meet our usual high standards and looked different from what you expected. Can you please reach out to our customer support team with your order number on 01623 750343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind Regards Bunches

Posted 2 months ago

“Sadly I was disappointed when I received these flowers ready to give as a gift. Although the flowers were very well-packaged and arrived on time, the bunch was incredibly small and I had essentially spent £25 on a bouquet I could of got for £6 in a supermarket had I the time to get there. Massively overpriced for the size and variety of flowers in the bouquet. Would not shop again.”

Helpful Report

Posted 3 months ago

Thank you for your review. Thank you for your feedback. We're truly sorry the bouquet didn't meet your expectations, especially as a gift. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“I ordered these flowers to be delivered to my friend that live 100s of miles away so i ordered these on Sunday night to be delivered on the Thursday however not being told until my friend received them on Friday this is now 2nd time this has happened and not turned up when I’ve requested them too 🥺”

Helpful Report

Posted 3 months ago

Thank you for your review. We're sorry your gift didn't arrive on your expected date - we understand how disappointing this must be. Your order used our Royal Mail Tracked service, which can take up to 2 days to deliver. Whilst most orders arrive on the selected date, some do arrive the following day, as advised in our delivery information. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 months ago

“The flowers are a lot more expensive than they used to be and when they arrived I was disappointed that the bunch looked smaller than in the photo on the website.”

Helpful Report

Posted 3 months ago

Thank you for your review. Thank you for your feedback. We're sorry your bouquet didn't meet expectations. Many of our flowers arrive in bud to maximise freshness and protect them during delivery, so they may appear smaller initially. Once placed in water with the flower food provided, they should open and fill out over the next day or two. We understand pricing concerns - like many businesses, we've faced increased costs, but we remain committed to quality blooms. If your flowers don't improve after following the care instructions and all flowers have unfurled, please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“Flowers arrived so late on the day, the never really hydrated again, waste of money”

Helpful Report

Posted 3 months ago

We're so sorry to hear your flowers arrived late and didn't recover properly after being out of water for so long. That's really disappointing, especially when you're sending flowers to someone special. We'd love to make this right for you, if you can reach out to our customer support team on 01623 750 343 or via email flowers@bunches.co.uk with your order number our team will be happy to help. Kind regards, Bunches

Posted 3 months ago

“The Thankyou card was not included with flowers so my daughter in law didn’t know who had sent them so they had to ring round to find out. The flowers were ok but very disappointed the card was missing”

Helpful Report

Posted 3 months ago

We're so sorry the thank you card wasn't included with your daughter-in-law's flowers - we completely understand how disappointing and confusing that must have been for her, especially having to ring around to find out who sent them! We would like to make tis right for you, if you could pop us an email over to flowers@bunches.co.uk with your order number and a brief message, we will look into this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 months ago

“Very disappointed”

Helpful Report

Posted 3 months ago

We are sorry you have been disappointed. If you would like to pop us an email with your order number and further details to flowers@bunches.co.uk, we can review this for you. Kind Regards Bunches

Posted 3 months ago

“Flowers only lasted 6 days, foliage only lasted 3 - 4 days, very disappointed”

Helpful Report

Posted 3 months ago

We're really sorry to hear your flowers didn't last as long as you'd hoped - that's definitely disappointing and not the quality we aim for. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 3 months ago

“I was very disappointed at my recent purchase. It was meant to be a large bouquet and there were 7 flowers in the delivery. It was for my mothers 80th birthday, so had to go to a florist and buy others to make it look like any sense. I have ordered on other occasions from you, and was pleased with service and the flowers the recipients received, but I am afraid certainly not this time. I do not live on the mainland so found it a nice way to get flowers to family and friends on special occasions, but I will be concerned of doing this in future with yourselves.”

Helpful Report

Posted 3 months ago

We are very sorry to hear you were so disappointed with your recent order for your mother's 80th birthday. That's certainly not the standard we aim for, and we completely understand your frustration - especially for such a special milestone birthday. Could you please let us know your order number so we can look into exactly what happened and resolve this for you? You can reach us at flowers@bunches.co.uk or call us on 01623 750343. We really value your custom, especially as you've been happy with previous orders, and we'd love the chance to restore your confidence in our service. Kind Regards, Bunches

Posted 3 months ago

Bunches.co.uk is rated 4.7 based on 202,310 reviews