Bunches.co.uk Reviews

4.7 Rating 199,723 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Bunches many years because of your efficiency and for the quality of your flowers. I was disappointed this time . The bouquets were overpriced for the number of blooms, and the rose stems were broken in one of the two bouquets I ordered.”

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Posted 4 weeks ago

“Not worth the price. I could of got a much larger bouquet with more flowers from my local supermarket for the price I paid.”

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Posted 4 weeks ago

“Very disappointed with what arrived - the look of the flowers was pitiful and overall looking nothing like the images. Very upset as it was for mothers day”

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Posted 4 weeks ago

“Sadly, the flowers that I ordered for Mother’s Day arrived looking “dead” according to my Mother. They did revive a bit once she vased them but when I saw a photo, they did not match what I ordered and there were minimal flowers and mostly “filler”. This was my first time ordering from bunches and I won’t be ordering from them again.”

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Posted 1 month ago

“Dissapointed not as photo not usual quality”

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Posted 1 month ago

“I am still waiting for a Royal Mail tracking link to confirm delivery. Order number 12928983 Order date 06 03 2025 estimated delivery 26 3 2025”

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Posted 1 month ago

“I thought it was a meagre bunch of paltry looking flowers when I saw it and certainly not worth the £32 I paid for and was consequently very disappointed”

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Posted 1 month ago

“Flowers were not like the image very flat”

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Posted 1 month ago

“after years of using your company I was very disapointed at the standard of the flowers sent this is the first time I did not feel happy for the money 3 roses ! carnation and greeniery did not come up to your usual standards”

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Posted 1 month ago

“After a week the tulips are wilting badly -disappointing”

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Posted 1 month ago

“Bought the Mocha Muse bouquet with a week's notice for someone special, with added extras of Whitw Gypsophilia, "Luxury Belgian Chocolates", and a "Touche" card. Bouquets arrived as expected, and were lovely and appreciated. Never received chocolates or the "Touche" card.”

Helpful Report

Posted 1 month ago

Thank you for your review - We're so sorry to hear that your Mocha Muse bouquet arrived without the Luxury Belgian Chocolates and Touche card you ordered. This isn't the standard of service we aim to provide. Could you please provide your order number or the email address you used when placing the order? This will help us look into what happened and arrange for the missing items to be sent to your recipient as soon as possible. We take pride in delivering complete orders and understand how disappointing this must be, especially when you've thoughtfully chosen these extra items to accompany your flowers. We'd like to make this right for you. Please contact our Customer Support team on 01623 750343 or email flowers@bunches.co.uk with your order details, and we'll sort this out promptly. Kind Regards Bunches

Posted 1 month ago

“You delivered the flowers to the wrong address”

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Posted 1 month ago

Thank you for your review. We're very sorry your flowers were delivered to the wrong address. This is certainly not the experience we want for you. Please contact our Customer Support team right away so we can investigate what happened and make this right for you. You can reach us via: Email:flowers@bunches.co.uk Phone: 01623 750343 (open 9am-5pm Monday to Friday) Live chat on our website Again, we sincerely apologise for this inconvenience and want to resolve this for you as quickly as possible.

Posted 1 month ago

“The flowers arrived twenty four hours late, having been sent to the wrong sorting office. I had ordered them ten days in advance, because they were for a friend’s birthday and she had been unwell, so I particularly wanted her to enjoy them on the day.”

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Posted 1 month ago

“I ordered flowers, nominated my day but pay attention because if you take the royal mail 2 standard delivery it wont arrive on time which just feels pointless to offer customers a nominated delivery date?!! Then there was the address. I added it correctly as we have the business registered but Royal Mail didn’t recognise it on this particular day so all in all a waste of £25. Flowers returned, perished. Never bothering again with this mail order flower boxes. Waste of money.”

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Posted 1 month ago

“My daughter found her flowers limp & a Miniscule bunch in size, so, considering the cost for me, £27+, i found the value was low quality & not what i expected from bunches who i have used before. Sorry but only 5/10 for my daughter & I.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us. We're truly sorry your recent flower gift didn't meet your expectations. To help us make things right, please email us at flowers@bunches.co.uk or call our friendly Customer Support team on 01623 750343 with a few more details. Our team is ready to assist and ensure your experience reflects the joy we aim to deliver with every Bunches gift. Kind regards, Bunches

Posted 1 month ago

“Pre-book a week in advance flowers for my mother in laws birthday and they were late. The tracking showed them being sent to the wrong delivery office on the day i selected delivery, when i spoke to bunches online they said they had until 7pm that evening to deliver them. They did not get to her until the next afternoon.”

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Posted 1 month ago

Thank you for your review. We're truly sorry your gift didn't arrive on your selected delivery date. Our Tracked 24 service aims to deliver within 1-2 working days, with most gifts (93%) arriving on the chosen date. For those extra special occasions where timing is crucial, we do offer upgraded courier services with guaranteed delivery dates. Please accept our sincere apologies for any disappointment caused. We pride ourselves on delivering happiness, and we're sorry we fell short this time. Kind Regards Bunches

Posted 1 month ago

“delivery was good however the flowers were really spares and not at all like the photo”

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Posted 1 month ago

Thank you for your review. We're really sorry to hear your flowers were sparser than expected and didn't match the photo. This isn't the standard we aim for with our bouquets. Most of our flowers are sent in bud to maximise vase life and limit damage during delivery, so they may initially look different from the images on our website which show them in full bloom. After trimming the stems and placing them in water with the solution provided, they should open up over the next few days. However, if after the flowers have fully bloomed they still don't look right or if stems are missing compared to what was advertised, please do get in touch with our Customer Support team at flowers@bunches.co.uk or call us on 01623 750343 and we will gladly review this again for you. Kind Regards Bunches

Posted 1 month ago

“I was really disappointed with the flowers they were a gift for my niece to cheer her up as my sister had died the flowers were a beautiful colour but died within a few days a waste of money”

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Posted 1 month ago

Thank you for your review. We're very sorry to hear about your experience with our flowers and please accept our deepest condolences for the loss of your sister. It's especially disappointing when a gift meant to provide comfort during such a difficult time doesn't meet expectations. Our flowers are typically sent in bud to ensure maximum freshness and vase life, but they should certainly last longer than just a few days. This is not the standard of service we aim to provide, especially for such a meaningful gift. We'd like to make this right for you. Could you please contact our Customer Support team at flowers@bunches.co.uk or call 01623 750343 with your order details? Kind Regards Bunches

Posted 1 month ago

“I made a misstake & paid twice I sent an email to retify but got a blunt reply of ITS ben sent .”

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Posted 1 month ago

“Sent to my sister”

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Posted 1 month ago

Bunches.co.uk is rated 4.7 based on 199,723 reviews