Bunches.co.uk Reviews

4.7 Rating 199,723 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers not in perfect condition and smelt of Mould. Lasted only5 days, Not worth the money”

Helpful Report

Posted 2 months ago

We're so sorry to hear your flowers weren't in good condition and had a mouldy smell - this is absolutely not the experience we want for you. Our flowers should never have any mould or unpleasant odours, and they should last much longer than 5 days. Please could you email our team at flowers@bunches.co.uk or call us on 01623 750343 with your order number? We'd really like to make this right for you.

Posted 2 months ago

“Unfortunately did not receive the bouquet I asked for and the flowers were lacklustre and not very colourful. Very muted colours and not the pop of colour that I wanted for this cold, dull winter”

Helpful Report

Posted 2 months ago

We're so sorry to hear your bouquet wasn't what you expecting and didn't have the vibrant colours you were hoping for. This must have been really disappointing, especially when you wanted something cheerful for winter. If you can reach out to our customer support team on 01623 750 343 or send over an email with an image over to flowers@bunches.co.uk we'd be more than happy to make this right for you.

Posted 2 months ago

“Unfortunately when my sisters birthday basket arrived; it had been turned upside down in transit and most of the soil had fallen out into the bottom of the box. She did her best to salvage the plants but they were obviously not in a good state.”

Helpful Report

Posted 2 months ago

We're so sorry to hear about what happened with your sister's birthday basket - that must have been really disappointing for both of you. We take great care to package our plants securely, so it's concerning to hear it was damaged in transit. We'd love to make this right for you, just pop over an email to flowers@bunches.co.uk with your order number and resolve it straight away.

Posted 2 months ago

“Flowers arrived dry and were far from the generous bunch as pictured. Absolutely would not recommend.”

Helpful Report

Posted 2 months ago

We're so sorry to hear you have been disappointed, especially when sending or receiving flowers should be a joyful experience! If you could please send us a photo with your order number to us at flowers@bunches.co.uk and we'll be happy to put this right for you.

Posted 2 months ago

“Disappointed as some of the flowers were already over there best and wilting on delivery and the rest only survived 5 days”

Helpful Report

Posted 2 months ago

I'm so sorry to hear your flowers weren't looking their best on arrival and didn't last as long as they should have. This isn't the quality we aim for, and I completely understand your disappointment. All of our flowers are sent with a freshness guarantee, and we want you to be completely happy with your order. Could you please email us at flowers@bunches.co.uk or call us on 01623 750343 with your order number so we can make this right for you?

Posted 2 months ago

“Ordered flowers for my bride, picture online looked lovely actually flowers didn’t look great Very disappointed”

Helpful Report

Posted 3 months ago

We're so sorry to hear your flowers didn't look as expected - this must have been really disappointing, especially for such a special occasion. Many of our flowers are sent in bud to ensure the longest possible vase life, so they may look a bit sleepy when they first arrive. After being trimmed and placed in fresh water with the flower food provided, they should start opening up over the next 24-48 hours. However, if after 24 hours they still don't look right, please reach out to our customer support team at flowers@bunches.co.uk or call us on 01623 750343 and we'll happily resolve this for you.

Posted 2 months ago

“Although the flowers were beautiful, they did not arrive on day requested even though P+P was paid and the order placed 1 month before required. This is happening more and more even when registered delivery is placed.”

Helpful Report

Posted 3 months ago

We're so sorry your flowers didn't arrive on the requested delivery date. We completely understand how disappointing this must be, especially as you planned ahead and placed the order a month in advance. Our Royal Mail Tracked 24 delivery service aims to deliver the next day but sadly isn't guaranteed. In a small number of cases, it can take an extra day. While this is explained in our terms and on the calendar when placing your order, we know it doesn't make up for the late arrival on such a special occasion. We'd like to make this up to you - Could you please get in touch with our team at flowers@bunches.co.uk In the future, if you need guaranteed delivery on a specific date, we do offer a courier service which ensures delivery on your chosen date between 8am-7pm.

Posted 2 months ago

“I recently ordered flowers for my wife's birthday. On the good side they arrived on time. However, there were very few flowers in the bunch and they were not in a new gel box. The flowers were not as advertised. I wrote a complaint email over a week ago but haven't had a response.”

Helpful Report

Posted 3 months ago

We're so sorry to hear you were disappointed on such a special occasion and can see you have been in touch with our customer support, a team member replied to you on the day we received your email. We've forward our reply to you again if you can get back to us as soon as possible, we really want to make this right for you.

Posted 2 months ago

“Ordered a card that cost extra with my flowers that i sent to my girlfriend. Card never came so she didn’t know who they were from.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear the card was missed. Could you please provide the correct order number in an email to us at flowers@bunches.co.uk and we can review this for you. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 months ago

“Flowers are lovely but considering there was an offer on they were very very expensive for what we got”

Helpful Report

Posted 3 months ago

“Disappointed I had arranged for the delivery to be made for the 9th January, when they had not arrived I contacted customer services and was told that the company policy was that delivery would be made in 48hrs, and they flowers would be delivered on the 10th. What is the point in asking for a delivery date? Surely, it should be pointed out that when selecting a delivery date select the day before you want it to arrive so that it will arrive on the actual date.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 months ago

“The flowers I sent as a thank you were of food quality but nothing like the picture on the website. Not many flowers for £30 so not good value. I would have been better off buying from my supermarket but I wanted something special.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 months ago

“Decent product but failed by Royal Mail and delivered a day late for our daughter’s birthday. Disappointed.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry you have been unhappy with the delivery. We can see that you selected the 15th January as your delivery date and we can confirm the flowers arrive on the 15th January at 10:30am and was left in a safe place as there was no answer when the postie attempted to deliver them. Kind Regards Bunches

Posted 3 months ago

“No complaints about the flowers, ordered on 10/1/25, but they were left on 11/1/25 on a doorstep in a road not even nearby, and taken by the occupant to my friend at the correct address late the following day. Luckily they survived. I complained to Royal Mail on 12/1/25 but have heard nothing from them. I have received and sent flowers from Bunches for years and this is the first time anything has been wrong.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information along with the order number and delivery postal code, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 months ago

“My flowers were delivered to the wrong house on Xmas eve! My neighbour opens read the card which says to my little sister she thinks they are for her -I got them Xmas day unwrapped - she booked them for every month hope this doesn’t happen again!”

Helpful Report

Posted 3 months ago

“Looked a bit cheap. Thought I was getting next day but took 2 days.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 90% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 months ago

“not good, the bunch looked nothing like the one on the website, could have got a similar looking one from a petrol garage for a fiver, not worth the cost”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 months ago

“Disappointed as the flowers were not delivered on the requested day. According to Royal Mail tracking, the flowers were out for delivery and just 3 hours later the tracking said undeliverable as the address was inaccessible. Strange that she received another parcel the same afternoon”

Helpful Report

Posted 3 months ago

“I have been using Bunches for many years and have always been very impressed with the flowers and the good life of them, however I recently ordered some flowers to be delivered to a family ,ember who is going through a bad time as I knew these would cheer her up, unfortunately when they arrived they did not look fresh and were "half dead".”

Helpful Report

Posted 3 months ago

Thank you for your review. We are so very sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 months ago

“Really disappointed with the flowers. Besides the 5 'proper' carnations the rest were a couple of stems of spray carnations which I could have bought in a supermarket for £3. In fact I did buy some more to enhance the arrangement. So certainly not value for money. I haven't bothered to contact bunches _ what's the point! Will I order again- probably not.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 months ago

Bunches.co.uk is rated 4.7 based on 199,723 reviews