Bunches.co.uk Reviews

4.7 Rating 201,788 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looked a bit sad :/”

Helpful Report

Posted 4 months ago

“I am disappointed this year. A very small bouquet for the money and no free chocolates as some companies offer and a postage fee on top.”

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Posted 4 months ago

“Really disappointed with the size of the mothers day bouquet. Not only did it arrive a day late so wasn't able to give on time but it looked so small I had to go out and buy a replacement bunch as I felt it looked like a cheap bunch”

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Posted 4 months ago

“The price was reasonable but the bouquet left on the doorstep by DPD, for my elderly mother to come down from her flat to collect, did not have much likeness to the bouquet in the photo I ordered. I would include photos if allowed.”

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Posted 4 months ago

“Sadly the pot had tipped out and the stems were broken. Probably a Royal Mail issue but my mum was disappointed.”

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Posted 4 months ago

“I have used Bunches many years because of your efficiency and for the quality of your flowers. I was disappointed this time . The bouquets were overpriced for the number of blooms, and the rose stems were broken in one of the two bouquets I ordered.”

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Posted 4 months ago

“Not worth the price. I could of got a much larger bouquet with more flowers from my local supermarket for the price I paid.”

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Posted 4 months ago

“Very disappointed with what arrived - the look of the flowers was pitiful and overall looking nothing like the images. Very upset as it was for mothers day”

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Posted 4 months ago

“Sadly, the flowers that I ordered for Mother’s Day arrived looking “dead” according to my Mother. They did revive a bit once she vased them but when I saw a photo, they did not match what I ordered and there were minimal flowers and mostly “filler”. This was my first time ordering from bunches and I won’t be ordering from them again.”

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Posted 4 months ago

“Dissapointed not as photo not usual quality”

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Posted 4 months ago

“I am still waiting for a Royal Mail tracking link to confirm delivery. Order number 12928983 Order date 06 03 2025 estimated delivery 26 3 2025”

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Posted 4 months ago

“I thought it was a meagre bunch of paltry looking flowers when I saw it and certainly not worth the £32 I paid for and was consequently very disappointed”

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Posted 4 months ago

“Flowers were not like the image very flat”

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Posted 4 months ago

“after years of using your company I was very disapointed at the standard of the flowers sent this is the first time I did not feel happy for the money 3 roses ! carnation and greeniery did not come up to your usual standards”

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Posted 4 months ago

“After a week the tulips are wilting badly -disappointing”

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Posted 4 months ago

“Bought the Mocha Muse bouquet with a week's notice for someone special, with added extras of Whitw Gypsophilia, "Luxury Belgian Chocolates", and a "Touche" card. Bouquets arrived as expected, and were lovely and appreciated. Never received chocolates or the "Touche" card.”

Helpful Report

Posted 4 months ago

Thank you for your review - We're so sorry to hear that your Mocha Muse bouquet arrived without the Luxury Belgian Chocolates and Touche card you ordered. This isn't the standard of service we aim to provide. Could you please provide your order number or the email address you used when placing the order? This will help us look into what happened and arrange for the missing items to be sent to your recipient as soon as possible. We take pride in delivering complete orders and understand how disappointing this must be, especially when you've thoughtfully chosen these extra items to accompany your flowers. We'd like to make this right for you. Please contact our Customer Support team on 01623 750343 or email flowers@bunches.co.uk with your order details, and we'll sort this out promptly. Kind Regards Bunches

Posted 4 months ago

“You delivered the flowers to the wrong address”

Helpful Report

Posted 4 months ago

Thank you for your review. We're very sorry your flowers were delivered to the wrong address. This is certainly not the experience we want for you. Please contact our Customer Support team right away so we can investigate what happened and make this right for you. You can reach us via: Email:flowers@bunches.co.uk Phone: 01623 750343 (open 9am-5pm Monday to Friday) Live chat on our website Again, we sincerely apologise for this inconvenience and want to resolve this for you as quickly as possible.

Posted 4 months ago

“The flowers arrived twenty four hours late, having been sent to the wrong sorting office. I had ordered them ten days in advance, because they were for a friend’s birthday and she had been unwell, so I particularly wanted her to enjoy them on the day.”

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Posted 4 months ago

“I ordered flowers, nominated my day but pay attention because if you take the royal mail 2 standard delivery it wont arrive on time which just feels pointless to offer customers a nominated delivery date?!! Then there was the address. I added it correctly as we have the business registered but Royal Mail didn’t recognise it on this particular day so all in all a waste of £25. Flowers returned, perished. Never bothering again with this mail order flower boxes. Waste of money.”

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Posted 4 months ago

“My daughter found her flowers limp & a Miniscule bunch in size, so, considering the cost for me, £27+, i found the value was low quality & not what i expected from bunches who i have used before. Sorry but only 5/10 for my daughter & I.”

Helpful Report

Posted 4 months ago

Thank you for sharing your feedback with us. We're truly sorry your recent flower gift didn't meet your expectations. To help us make things right, please email us at flowers@bunches.co.uk or call our friendly Customer Support team on 01623 750343 with a few more details. Our team is ready to assist and ensure your experience reflects the joy we aim to deliver with every Bunches gift. Kind regards, Bunches

Posted 4 months ago

Bunches.co.uk is rated 4.7 based on 201,788 reviews