Bunches.co.uk Reviews

4.7 Rating 199,723 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tge flowers were a day late, which was very inconvenient, as the recipient only had 2 days at home.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are very sorry your flowers were delivered a day late, especially as this meant the recipient had less time to enjoy them at home. As you may know, our standard delivery is via Royal Mail Tracked 24, which aims for next-day delivery but isn't guaranteed. For occasions where exact timing is crucial, we do offer a guaranteed courier delivery option for an additional fee. Please accept our apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 month ago

“Disappointed with how it looks in pics compared to actual arrive considering the price paid 30 for what feels like a small amount kf flowers. What there was is pretty but no as expected”

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Posted 2 months ago

Thank you for your review. We're really sorry to hear your flowers didn't meet your expectations. We understand it's disappointing when a gift doesn't look as expected. Our bouquets are often sent with flowers in bud to maximise their vase life and prevent damage during transit. While they might look a bit smaller or different from the photos initially, they should open up and look more full after being in water for 24-48 hours. If you would like to pop an image of the flowers over to us at flowers@bunches.co.uk , we can review this further for you. Kind Regards Bunches

Posted 1 month ago

“I usually spend about £40 at Serenata , decided to hav a change after wrong day delivery dropped over gate.I expected a large well presented bouquet....I received 2 "bunches "of flowers tied together.Not a good display ready for vase...recipient has severe arthritis so hard to sort.Also water had seeped onto base of box , so giving way...postman noticed and was careful .Very disapointed.J”

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Posted 2 months ago

“Flowers didn't last very long and”

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Posted 2 months ago

“The flowers did not have any greenery in them which was in the description and looked nothing like the picture. Extremely small bunch and reallydisappointing. Not good value for money.”

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Posted 2 months ago

“Arrived on time, pleased with that, but floerw deliverdd looked nothing like i ordered, and 3 heads missing off the flowers, so very dissapointed.”

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Posted 2 months ago

“Pretty disappointed with the flowers to be honest. Have had bigger and better bouquets from other websites so unfortunately won’t be using bunches again”

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Posted 2 months ago

“I had to pause my order to change my password, and then it seemed I had to begin again. the result was two orders to the same person and address. the website picked this up and gave instrucyions about what to do, but although i thought I had followed these, both orders went out to the same person and address. I should have phoned the company to help sort it out, but I was in a hurry, so foolishly didn't do so.”

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Posted 2 months ago

“Ordered Valentine's Day flowers. They were dispatched to the courier (Royal Mail) on Tuesday 11th, per the tracking information. Did NOT arrive on Friday 14th, but instead Saturday 15th. After 5 days in transit the water they had been shipped in had dried up and the flowers were not in the best of health. I will not be ordering from Bunches again.”

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Posted 2 months ago

“Flowers arrived on time but was very disappointed with the bunch. None of the pink roses opened, and there were less blooms than usual. Definitely not worth the money. I have been very satisfied in the past but will think twice before ordering again.”

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Posted 2 months ago

“Arrived on time but the amount of flowers was extremely underwhelming for £30”

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Posted 2 months ago

“The Bouquet was much smaller than in the photo. I had ordered an extra service for personal delivery, but the delivery was Not personal. The recipient was not even buzzed, just left on the stairs.”

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Posted 2 months ago

“Extremely disappointed with the flowers I received. Brought an XL bouquet for my mum and what arrived looked very flat and no more than a small bouquet you would get at Tesco. A handful of flowers were broken at the stems so had to go and some leaves looked cut up. Would hesitate to buy from bunches again.”

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Posted 2 months ago

“Very little in the box for the cost reduced by a few broken flowe heads”

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Posted 2 months ago

“Ist verspätet geliefert worden”

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Posted 2 months ago

“Amount of flowers delivered was massively less than as shown on sample photograph”

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Posted 2 months ago

We are very sorry that your flowers did not match your expectations. Our bouquets are photographed in full bloom to show how lovely they will look when fully opened and arranged. Many of our flowers are intentionally sent in bud form to ensure they stay protected during transit and give you the longest possible vase life. If you can please reach out to our customer support team either via phone on 01623 750 343 or pop over and email to flowers@bunches.co.uk we'd like to make this right for you.

Posted 2 months ago

“The planted trough came with all 3 plants fallen out. I had to replant them & only 2 weeks later all the flowers hve died.”

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Posted 2 months ago

We're sorry to hear about the issues with your plant. That must have been really disappointing, especially with the plants falling out during delivery and then not surviving. This certainly isn't the standard we aim for and really want to make this up to you. You can reach our customer support team on email at flowers@bunches.co.uk or by phone on 01623 750343. Just include your order number and we'll get this sorted for you right away.

Posted 2 months ago

“Will not be using in future. Very disappointed. Flowers looked nothing like I expected and was a very small bunch of flowers.”

Helpful Report

Posted 2 months ago

We're sorry to hear you're disappointed with your flowers. This isn't the experience we want for any of our customers. Many of our flowers arrive in bud to ensure the longest possible vase life, which means they might look different from the website photos at first. They should open up beautifully over the next few days. Could you please send over your order details, along with an image of the flowers received to our customer support team at flowers@bunches.co.uk so we can help resolve this for you properly?

Posted 2 months ago

“Delivery was 2 days late. Not sure if flowers had deteriroated by then”

Helpful Report

Posted 2 months ago

We're so sorry to hear your flowers arrived 2 days late - this isn't the service we aim to provide and I completely understand your concern about their condition. If you can share your order number with our customer support team either by phone on 01623 750 343 or by email at flowers@bunches.co.uk we'll look into exactly what happened with the delivery and make this right for you.

Posted 2 months ago

“Disappointed, the flowers didn’t match the picture. Despite paying £30 for what seemed like a decent bouquet of flowers, what arrived looked like I picked a £10 one from my corner shop. Wish I could upload a photo! Positive is that it arrived next day as stated.”

Helpful Report

Posted 2 months ago

We're so sorry to hear your flowers didn't meet your expectations, most of our flowers arrive in bud to maximise their vase life and protect them during delivery. While this means they might not look exactly like the website photos initially, they should open up beautifully over the next few days. If after that time they still don't look right don't hesitate to get in touch with our team at flowers@bunches.co.uk or call us on 01623 750343. We take great pride in our flowers and want you to be completely happy with them!

Posted 2 months ago

Bunches.co.uk is rated 4.7 based on 199,723 reviews