Bunches.co.uk Reviews

4.7 Rating 199,723 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very very disappointed!! my mother didn’t receive her mother’s day plant or card!! She lives in an island and stays alone. We have used bunches a lot and never been disappointed, will think twice next time”

Helpful Report

Posted 1 month ago

“I mistakenly thought ordering letterbox flowers would mean the flowers could be posted through the letterbox if recipient was out. Apparently not, flowers arrived 3 days late, left on door step & not in good condition. Also not impressed with quality of 'florists choice'. Waste of £32.”

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Posted 1 month ago

“Dissapointed flowers came completely different colour scheme, nothing like looked in the image”

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Posted 1 month ago

“Ordered well in advance for my Aunt's birthday and had an email promptly from Bunches with tracking available. They were supposed to be delivered by their 'trusted couriers' on Friday for her Birthday. They weren't delivered Saturday either,so i couldn't call Bunches as they were closed and the automated Tracking was useless as it couldn't be used as it was closed due to updating. She eventually got them Lunchtime on Monday. I have used Bunches quite a few times with no problems,but their 'trusted Couriers' left a lot to be desired.”

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Posted 1 month ago

“Very disappointed. Actually not your fault. The first bunch I ordered and sent to my Mum. They said was delivered, but we vouldnt find them. 5 days later found them behind a water button in Mjms front garden. No note to say they'd done that. This one the sent me a picture showing me a doorstep with a Man's boot in it, but no flowers in the picture, my sister has spent ages looking around the front of her property looking for them but unfortunately she can't find them. They used to put a red card in the letterbox telling you where they were left. As I say not your fault. Royal Mail are the problem.”

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Posted 1 month ago

“Not impressed at all…. Did the delivery person actually knock on the door? I thought the driver made the bouquet up or at least knocked on the door and presented the flowers (in flat pack form) to the girl! All I got was a photo of a box being pushed through the door! Even the young lady said “I have never received flowers in a box before!” 😮 Made me sound cheap, so I will be sending her flowers this Sunday through M & S bouquet delivery. 👍🏼”

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Posted 1 month ago

“The card that i wrote didnt arrive so the person i sent them to didnt know they were from me.”

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Posted 1 month ago

Thank you for your review. We're very sorry to hear your card didn't arrive with your flowers. This must be disappointing, especially as your recipient wouldn't have known who sent the thoughtful gift. We'd like to look into this for you. Could you please provide your order number along with a brief message to flowers@bunhes.co.uk so we can check what might have happened. Kind Regards Bunches

Posted 1 month ago

“Not happy at all”

Helpful Report

Posted 1 month ago

Thank you for your review - We're very sorry to hear you're not happy. We'd really like to understand what's happened so we can help put things right. Could you please let us know what specifically you're unhappy with? Whether it's about your flowers, delivery, website issues or anything else, we're here to listen and help resolve the problem. You can reach our Customer Support team by: Phone: 01623 750343 (9am-5pm Monday-Friday) Email: flowers@bunches.co.uk Live chat on our website Kind Regards - Bunches

Posted 1 month ago

“Received a notification that the order was undeliverable and since it was a consumable it was destroyed and non refundable. It was to be delivered to a hospital, really there was no one at a hospital that could of benefited from flowers instead of being thrown away?”

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Posted 1 month ago

Thank you for your review- We're really sorry that your flowers couldn't be delivered to the hospital and were destroyed. This must be very disappointing, especially as you wanted to brighten someone's day. Hospital deliveries can sometimes be challenging as they're typically delivered to a central mailing room first, then distributed internally. If there was an issue with the recipient details or ward information, or if the hospital has specific policies about flower deliveries (some wards don't accept them), this might explain why they couldn't be delivered. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 month ago

“I had paid extra for courier charges and also shared the recipients contact number. Courier was delivered next door and I was sent the incorrect delivery advise that recipient had taken the delivery.”

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Posted 1 month ago

We're very sorry to hear about the confusion with your flower delivery. We understand that an attempt was made to deliver to the correct address first, but as there was no answer, the courier left the delivery with a neighbour. We also apologise if the carrier did not make it clear in their delivery advice that the package was left with a neighbour. This should have been clearly communicated to avoid any confusion. Again, apologies for any disappointment caused. Kind Regards Bunches

Posted 1 month ago

“Unfortunately some flowers were broken on arrival, and the size of the bouquet was on the small side also the flowers died after a few days, unfortunately I won’t be ordering from here again for the money I paid”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback with us. We're truly sorry to hear that your flower gift hasn't met your expectations. At Bunches, we take great pride in our quality, so we'd love the opportunity to make this right for you. Please email us at flowers@bunches.co.uk or give our friendly Customer Support team a call on 01623 750343 with more details about your order. We're here to help and will be happy to look into this further for you. Kind regards, Bunches

Posted 1 month ago

“The flowers were nothing like what was advertised. I do not recommend.”

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Posted 1 month ago

Thank you for your feedback. We're sorry to hear your bouquet didn't meet your expectations upon arrival. Most of our flowers are delivered in bud to ensure maximum vase life and protect their delicate petals during delivery. Within a few days, they should begin to unfurl and resemble the images on our website. All our flowers are covered by our 7-day freshness guarantee, so please do contact our Customer Support team if you need any further assistance. We appreciate your understanding and hope to deliver smiles with your next order. Kind regards - Bunches

Posted 1 month ago

“Disappointed with my last order for the cost”

Helpful Report

Posted 1 month ago

Thank you for your review. We're very sorry to hear you were disappointed with your last order. We always want our customers to be completely happy with their flowers and the value they receive. If you'd like to tell us more about what wasn't right with your order, we'd be happy to address your specific concerns. Please contact our Customer Support team on 01623 750343, or email us at flowers@bunches.co.uk. Kind Regards Bunches

Posted 1 month ago

“Very disappointed. Delivery for Saturday, arrived Wednesday and not in very good condition. Won't be rushing back”

Helpful Report

Posted 1 month ago

Thank you for your review. We are very sorry to hear that your flowers arrived both late and in poor condition. This is not the standard of service we aim to provide. Please contact our Customer Support team on 01623 750343 or email flowers@bunches.co.uk with your order details so we can discuss this further with you. We take pride in the quality of our flowers and timely deliveries, so we're truly sorry this wasn't reflected in your experience. We appreciate your feedback as it helps us improve our service. Kind Regards Bunches.

Posted 1 month ago

“I ordered a large bunch which arrived tiny and I had to go buy extra flowers to go with it to make it bigger and better, absolutely nothing like the picture on the site and definitely not a large bunch. They then died within a few days so overall very disappointed. Will not purchase from this sight again.”

Helpful Report

Posted 1 month ago

Thank you for your review. We're very sorry to hear about your disappointing experience with your flower order. We understand how disappointing it must be when the flowers don't match what you were expecting. Our bouquets are typically sent in bud to maximise vase life and limit damage during delivery, which means they may not initially look as full as the images on our website that show the flowers in full bloom. Regarding the short vase life, all our bouquets should last at least 7 days with proper care. We'd like to make this right for you. Could you please email us at flowers@bunches.co.uk with your order number and a photo of the bouquet you received? Our customer support team will look into this and offer an appropriate solution. Kind Regards Bunches

Posted 1 month ago

“I have used Bunches for many years as it has always been a reliable way to send flowers to the UK when I am abroad. I have always been entirely satisfied with their services. Unfortunately, the last delivery was a disaster. The delivery person claimed that there was no answer at the house and no card was left giving instructions. Hence, my bedridden cousin finally received her surprise birthday bouquet a day late. 😪”

Helpful Report

Posted 1 month ago

Thank you for your review. We're really sorry to hear about the disappointing experience with your cousin's birthday bouquet. It's particularly upsetting when a special occasion delivery doesn't go as planned, especially for someone who is bedridden. As there was no answer when the postie attempted the delivery, this was taken back to the depot and a further delivery was made the following day. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 month ago

“Hello, I am so angry about this bouquet! When my daughter showed it to me on live video, I was really disappointed. no connection with the photo on your site, I am in the profession in France so I am not inventing anything. I will never order flowers from your site again. it's really a shame. Virginie Boyer”

Helpful Report

Posted 2 months ago

Thank you for your review. We're very sorry to hear you're disappointed with the bouquet your daughter received. We understand your frustration, especially as someone in the profession. Many of our flowers are sent in bud to maximise vase life and limit damage during delivery, so they may not initially look like the images on our website which show fully bloomed arrangements. If you would like to pop an image of the flowers received to flowers@bunches.co.uk we can then look at this further for you. Kind Regards Bunches

Posted 1 month ago

“Used Bunches for a long time, placed an order, chose delivery date (there was only one delivery option available - Royal Mail 24). Item came a day late. Customer services hide behind terms and conditions saying that the delivery method states 1-2 days delivery, which is not the case. The web interface specifically lets you choose a designated day (not a 2 day window), then has a smaller warning underneath that says there's a 7% chance that the delivery might be a day late.”

Helpful Report

Posted 2 months ago

Thank you for your review. We're really sorry your flowers arrived a day late than expected. Having looked into this a little closer, we can see this parcel was delivered on the date requested, as there was no answer, this was left with your neighbour. The carriers should have left a calling card to alert you to this. If you could pop an email over to flowers@bunches.co.uk along with your order number and let us know if a calling card was received so we can look into this for you. Kind Regards Bunches

Posted 2 months ago

“I had no tracking information, and the flowers, a Valentine present, arrived 2 days late”

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Posted 2 months ago

“£20 for like 5 flowers”

Helpful Report

Posted 2 months ago

Bunches.co.uk is rated 4.7 based on 199,723 reviews