Bunches.co.uk Reviews

4.7 Rating 199,723 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, the flowers I sent my Mum for her Birthday were in bad condition on arrival. She said that the gel keeping the flowers hydrated had split open and although she hoped they would revive when placed in water they didn't.”

Helpful Report

Posted 2 months ago

We're so sorry to hear that the flowers we sent to your Mum for her birthday weren't up to our usual high standards, especially for such a special occasion. This certainly isn't the experience we want for you or your Mum. Can you please reach out to our customer support team on 01623 750 343 or via email at flowers@bunches.co.uk so we can make this up to you both.

Posted 2 months ago

“I paid for the flowers to be deliver the next day. This did not happen. We were home all day and never heard the bell ring. The following day they were delivered to a neighbor. By the time we got the flowers they were dying. Putting them in water did not help. I’m very disappointed to say the least.”

Helpful Report

Posted 3 months ago

We're so sorry to hear about the delayed delivery and poor condition of your flowers. This must have been really disappointing, especially as you were home waiting for them. While Royal Mail Tracked 24 aims to deliver the next day, it isn't guaranteed unless you specifically chose our courier delivery option. However, this doesn't excuse the poor condition of the flowers when you received them. If you could kindly get in touch with our customer support team on 01623 750 343 or at flowers@bunches.co.uk, we would like to make this right for you.

Posted 2 months ago

“Sent flowers as a birthday gift and they look so much smaller than in the photos on website and when questioned why was told I hadn’t arranged them properly. No amount of rearranging would make them look like the photo, very disappointed wish there was a way to upload photos as well as leave a review.”

Helpful Report

Posted 3 months ago

We're so sorry to hear your flowers didn't meet your expectations. We completely understand how disappointing this must be, especially as they were meant to be a special birthday gift. We photograph our bouquets when they're in full bloom to show how they'll look at their best, and most flowers arrive in bud to protect them during delivery and give the longest possible vase life. However, they should still match the stem count shown on the product page and be of a size that reflects the photos once arranged. If you can please get in touch with our team at flowers@bunches.co.uk, quoting your order number, we would like to put this right for you.

Posted 2 months ago

“Very disappointed to see the flowers that I ordered for my mums 90th birthday”

Helpful Report

Posted 3 months ago

We're so sorry to hear you were disappointed with the flowers for such a special occasion as your mum's 90th birthday. We completely understand how upsetting this must be, especially for such an important celebration. It looks as though you've been in touch with our customer support team and they've put this right for you and your mum :)

Posted 2 months ago

“Didn’t look anything like the displayed on photo”

Helpful Report

Posted 3 months ago

We're so sorry to hear you have been disappointed on this occasion, we intentionally send most of our flowers in bud to ensure they have the longest possible vase life and to protect them during delivery. Once you've trimmed the stems and arranged them in fresh water with the flower food provided, they should start opening up over the next few days to look more like the photo. We always photograph our bouquets in full bloom to show how lovely they'll look once they've had time to open up. If after 24 hours in water they still don't look right to you, please do send us a photo and we'll be happy to help make things right. You can reach our customer support team at flowers@bunches.co.uk or call us on 01623 750343.

Posted 2 months ago

“The flowers were ordered to arrive on 11th Jan, and on that day we received an email to confirm delivery on that day. However this was not the case and the recipient offered thanks for the gift on 13th Jan the day the flowers were actually received.”

Helpful Report

Posted 3 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 months ago

“Flowers were due to be delivered on 24th December. Arrived on door step on 27th December. Not in a good way. Flowers were put in bin”

Helpful Report

Posted 3 months ago

“Rip off Rip off”

Helpful Report

Posted 3 months ago

Thank you for your email. We are sorry that you have been unhappy with our service. We contacted you on the 24th December, and we are still awaiting a reply from you regarding the address. If you wish to discuss this further, please contact us on 01623750343. Kind Regards Bunches

Posted 3 months ago

“Ordered extra large bunch which did not look extra large at all ☹️ disappointed!”

Helpful Report

Posted 3 months ago

“I have emailed asking for a refund, still waiting !! A very sad, wilting bunch of flowers arrived at the Mother in Laws for her 96th birthday. The bunch looked nothing like the website photo !!! Luckily we were there when they arrived, but felt rather embarressed !!! I have ordered before & have not had a problem.”

Helpful Report

Posted 3 months ago

“Unfortunately Igave you the right house name but wrong number. I do think you could have made more effort to find the right address or contact me sooner. I will not be using your company again.”

Helpful Report

Posted 3 months ago

“I have used Bunches as my go to provider for sending flowers and gifts. Disappointed on this occasion especially as it was a Christmas gift and the recipient was upset at the quality of the flowers.”

Helpful Report

Posted 3 months ago

“Total lack of communication Won't use again”

Helpful Report

Posted 3 months ago

“The flowers which arrived for my sisters Diamond Wedding Aniiversary didn't look much like the picture. The courier which Bunches chose was incompetent and lied. Having paid extra to have the flowers couriered for the Special Day, they arrived a day late. I shan't be using Bunches in future.”

Helpful Report

Posted 3 months ago

“I thought the bunch of flowers I paid for was honestly pretty pathetic. A bit of an insult to the person I sent it to. Will not be using your firm again.”

Helpful Report

Posted 3 months ago

“Not happy with my order, for the price not satisfied . I could have bought the same things at a supermarket for a quarter off the price . Only 5 small roses were in the basket, won’t be using you again.”

Helpful Report

Posted 3 months ago

“Flowers were never received by recipient and unable to locate as photo is of an unknown location and no card left by Royal Mail to inform of where they had been left. Notified that delivery had taken place a day after specified delivery date. Christmas Eve by this time so no time to sort. Waste of money and time.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you this. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 months ago

“Friends that received the flowers wer all thrilled,they arrived on time sakely,thankyou,I will call on you again.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are pleased to hear you have been happy with our gifts and services. We notice that you have rated us 1 star. If there has been any particular reason for this we would be grateful to hear about it . If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 months ago

“Unfortunately the flowers never arrived”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 months ago

“Bought 2 bouquets but only one arrived on the due date. Extremely disappointed as these had been ordered & paid for 4 days before delivery. They were for friends whose father was very unwell.”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 93% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 months ago

Bunches.co.uk is rated 4.7 based on 199,723 reviews