Bunches.co.uk Reviews

4.7 Rating 208,068 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 208,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £20.25. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered to the wrong address Goods ok flowers are ok”

Helpful Report

Posted 5 months ago

We're so sorry to hear that your flowers were delivered to the wrong address. We understand how frustrating this must be, especially when you've taken the time to order a gift for someone special. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 5 months ago

“Very disappointed box crushed, flowers dried out”

Helpful Report

Posted 5 months ago

We're truly sorry to hear that your flowers arrived in poor condition. At Bunches, we take great pride in ensuring all our blooms arrive looking their very best, so we're disappointed to learn that the packaging was crushed and the flowers have dried out. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 5 months ago

“3 totally different plants with different needs in the same pot. All would have died very quickly if we didn't check what they where and what they needed. Not very good to be selling plants if they don't know what they need.”

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Posted 5 months ago

“Ordered some flowers for my mums birthday and spent over £30, what arrived looked nothing like the photo, sadly I could have bought a much better looking bunch in the supermarket for £10. Shockingly sparse bouquet, even after it had bloomed further for a few days it didn't fill out much. Wouldn't order again unfortunately.”

Helpful Report

Posted 5 months ago

We're truly sorry to hear that your mum's birthday flowers didn't meet expectations. At Bunches, we take great pride in delivering beautiful blooms that bring joy on special occasions, so we understand how disappointing this must have been. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 5 months ago

“My latest order for my mum fell short of expectations. Very disappointed”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear of your disappointment. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 5 months ago

“Very disappointed as the flowers did not arrive on the day i chose, which was the lasr day in work for the vet i was sending them too as a thank you for looking after my dog so well before he sadly passed. I am really not happy and will never use Bunches again as they do not deliver on the requested day. Very upset and unhappy”

Helpful Report

Posted 5 months ago

Thank you for getting in touch with us, and we're truly sorry to hear about the loss of your dog. We can only imagine how difficult this time must be for you. We're also very sorry that your flowers didn't arrive on the day you selected. We understand how important the timing was for this special thank you gift, and we're disappointed that we've let you down at such a significant moment. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 5 months ago

“My flowers were due to arrive on the Monday and we're only delivered on the Thursday. My friend had suffered a bereavement and timing was important.”

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Posted 5 months ago

“Well. Delivery etc great. But the potted azelea lasted four days - which was NOT what I expected.”

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Posted 5 months ago

“I have not yet heard whether my orders have been delivered . Due to happen 15th and 19 December are”

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Posted 6 months ago

“The flowers were not what were advertised and I have requested a refund that I have not yet received”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry you have been unhappy with your order. We replied to you on the 27th November and again this morning when you contacted us again. If you can reply to the email sent to you, we can look to resolve this with you. Kind Regards Bunches

Posted 6 months ago

“Delivery was late”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear this. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 6 months ago

“The flowers have not been received”

Helpful Report

Posted 6 months ago

Thank you for your review. Having viewed the tacking of this order we can see a delivery has taken place, so we are sorry to hear the recipient has not received this. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 6 months ago

“Delivered after 6pm on requested day. Flowers were very dissapointing looking tired and scarce.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with the flowers that arrived. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 6 months ago

“Really disappointed. I ordered a bouquet for my mums 60th Birthday and they arrived with flowers missing (the blue thistles) and broken eucalyptus branches. In all she ended up with a bouquet of white flowers, which I could have just picked her up from a shop. I've emailed them, sending picture and still haven't heard anything back.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear that there were flowers missing from your arrangement and understand how disappointing tis must have been. We sent you an email on the 8th October in response to your concerns, however, we have not received a reply from you. We will forward this on to you, if you could please reply with the requested information we can look into this for you. Kind Regards Bunches

Posted 6 months ago

“The plant was way over priced tried you for first time. Marks and spencer are much better. As for free plant pot it's a bit of cardboard. With m and s you get a free ceramic pot. Im not being rude you asked for feedback im being honest I'm afraid. Very dissapointed”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your honest feedback with us. We're sorry to hear you were disappointed with your plant and felt it didn't offer good value. Just to clarify, the pot included isn't a free gift – it's simply a protective cover for transit. We do offer a range of decorative plant pots as optional extras during checkout, as many customers prefer to choose their own style. Your comments about pricing have been passed on to our team. We appreciate your honesty and would love the opportunity to regain your confidence in the future. Kind Regards Bunches

Posted 7 months ago

“The bunch arrived wilting, despite trimming the stalks the roses and the other flowers did not recover and were discarded after three days. We have not had this experience in twenty years as a customer Jon Rapley Ps it arrived on time”

Helpful Report

Posted 7 months ago

We're so sorry to hear that your bouquet didn't meet the high standards you've come to expect from us. It's incredibly disappointing when flowers don't recover, even after following the care instructions, and we completely understand your frustration. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 7 months ago

“Very disappointed in the service. Ordered 2 different items for a special occasion to be delivered to the same address on the same day. One delivered, the other did not arrive. No notification of this. Although we have received a refund we are very disappointed in the service.”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback with us. We're really sorry to hear about your experience and understand how frustrating this must have been, especially for a special occasion. We always aim to get things right first time, and we've clearly fallen short here. We appreciate you bringing this to our attention – your feedback helps us improve our service. Kind Regards Bunches

Posted 7 months ago

“My wife and I were both very disapointed in our bunch of flowers, they were very small and we felt that for £34 io would have been better off buying from an m&s petrol station”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your feedback with us. We're really sorry to hear that your bouquet didn't meet your expectations. We know how disappointing it is when flowers don't arrive as you'd hoped, especially at that price point. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 7 months ago

“I thought there were not many flowers in the spray and it definitely did not seem worth the money”

Helpful Report

Posted 7 months ago

We're sorry to hear you feel disappointed with your bouquet. We completely understand how frustrating it must be when your flowers don't meet your expectations. All of our bouquets are photographed in full bloom to show how lovely they'll look once they've opened. Many of our flowers are sent in bud to maximise their vase life and protect them during transit, which can sometimes make them appear smaller initially. Once they've been trimmed and placed in fresh water with the flower food provided, they should start to open and look more like our online image. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 7 months ago

“The flowers arrived well but had gone mouldy within two days of being in a vase which is not good enough considering a standard bunch of supermarket flowers would last around a week and would be cheaper than what this service costs”

Helpful Report

Posted 7 months ago

We're really sorry to hear your flowers didn't last as long as they should have. You're right – our blooms should easily outlast supermarket flowers, and we're disappointed they haven't met that expectation for you. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 7 months ago

Bunches.co.uk is rated 4.7 based on 208,068 reviews