“Ordered on a Tuesday for a Sunday delivery for Mothers Day. Didn’t arrive till the Monday dried out and broken stems.”

Posted 1 month ago

We're so sorry to hear your flowers arrived in poor condition. Whilst your gift did arrive within our Tracked 24 delivery window, we completely understand how disappointing it must be when they don't look their best. Please do get in touch with our customer support team so we can look into this for you — you can reach us on 01623 750343 or by emailing flowers@bunches.co.uk. Please provide the order number and a little information regarding the quality of the flowers. Kind Regards Bunches

Posted 1 month ago

“Didn't arrive when expected despite paying the premium”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with the delivery timing — we completely understand how much these moments matter. Our Tracked 24 service delivers within 1-2 working days, so whilst your gift did arrive within that window, we're sorry it didn't reach you on day one. If you ever need flowers for a guaranteed specific date, our upgraded courier options at checkout give you that extra certainty. We hope your recipient loved their gift, and we're always here if you need us. Kind Regards Bunches

Posted 1 month ago

“The flowers were not at all what they looked like on the website, very disappointed considering the price”

Helpful Report

Posted 1 month ago

We're sorry to hear the bouquet wasn't quite what you were hoping for! Most of our flowers are sent in bud to keep them as fresh as possible and protect them on their journey to you. As this bouquet isn't from our hand-tied range, it would need a little arranging on arrival, and given a day or two to bloom it should open up beautifully to match the image you saw online. We hope they were enjoyed once they've had a chance to settle in. Kind Regards Bunches

Posted 1 month ago

“Missed mothers day despite being booked especially for it in advance”

Helpful Report

Posted 1 month ago

Thank you for getting in touch with us. We're so sorry to hear that your order didn't arrive in time for Mother's Day. Our Tracked 24 service delivers within 1-2 working days, so whilst your gift did arrive within that window, we're sorry it didn't reach you on day one. If you ever need flowers for a guaranteed specific date, our upgraded courier options at checkout give you that extra certainty. We hope your recipient loved their gift, and we're always here if you need us. Kind Regards Bunches

Posted 1 month ago

“Paid extra for a Sunday delivery for Mother's Day and it arrived 2 days late. Defeats the whole purpose of paying extra for something to arrive in time for an occasion. Such a shame because the flowers are beautiful and the choice available is great.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We're sorry to hear you were disappointed with the delivery timing — we completely understand how much these moments matter. Our Tracked 24 service delivers within 1-2 working days, so whilst your gift did arrive within that window, we're sorry it didn't reach you on day one. If you ever need flowers for a guaranteed specific date, our upgraded courier options at checkout give you that extra certainty. We hope your recipient loved their gift, and we're always here if you need us. Kind Regards Bunches

Posted 1 month ago

“Ordered for Mother’s Day well in advance, shipped with Royal Mail so was obviously never going to come on the Sunday. Between our family, we used 3 other companies for Mother’s Day flowers and everyone else got theirs on the day! Then when they finally arrived, they were absolutely laughable and pathetic looking. Would never, ever use this brand again.”

Helpful Report

Posted 1 month ago

We're so sorry to hear that your order didn't arrive in time for Mother's Day. Our Tracked 24 service delivers within 1-2 working days, so whilst your gift did arrive within that window, we're sorry it didn't reach you on day one. If you ever need flowers for a guaranteed specific date, our upgraded courier options at checkout give you that extra certainty. Can you please reach out to our customer support team with your order number and an image of the flowers received via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Exceptionally sparse for the price.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 month ago

“I ordered two bunches for mother's day. Although they claim to perk up once in water and the they didn't reflect the amount I paid and yet I got a bunch from Lidl that was for better for a fraction of the price. Not happy at all.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 1 month ago

“Arrived too late”

Helpful Report

Posted 1 month ago

We're really sorry to hear that your flowers didn't arrive in time — we completely understand how frustrating and disappointing that must be, especially when they were meant for a special occasion. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“If I could rate lower then I would.”

Helpful Report

Posted 1 month ago

We're sorry toCan you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches. hear you have been disappointed.

Posted 1 month ago

“Mother's day flower delivery for my mum were the worst bunch of flowers I've ever seen. Absolutely horrendous! Will never, ever buy again.”

Helpful Report

Posted 1 month ago

we're so sorry to hear that your mum's Mother's Day flowers weren't up to scratch. We completely understand how upsetting this must have been, especially on such a special occasion. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Very small amounbt of flowers, not worth the price that was paid for them at all”

Helpful Report

Posted 1 month ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 1 month ago

“my flowers never delivered”

Helpful Report

Posted 1 month ago

We're so sorry to hear that your flowers weren't delivered! We completely understand how frustrating this must be. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“I purchased the ‘Royal Velvet’ “bouquet” for Mother’s Day. The amount of flowers that arrived were less than half than what were shown in the pictures on the website, which I was extremely disappointed with. This then left me having to purchase more flowers from the supermarket to buff up the size. Very disappointed to say the least.”

Helpful Report

Posted 1 month ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 1 month ago

“I received a yellow rose plant for mother's day 3 days later the flowers are going brown in the centre and all the leaves are falling off, I ordered a bunch of flowers for my daughter off my grandson and for £30 she got 4 flowers and 3 pieces of greenery day 4 all died thrown away not good quality for the price”

Helpful Report

Posted 1 month ago

We're really sorry to hear you've had not just one but two disappointing experiences with us — that's the last thing we'd want, especially for such a special occasion. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Ordered a card for Mother’s Day, should have arrived the Thursday before and didn’t arrive until the Monday after. Will not be using again!”

Helpful Report

Posted 1 month ago

we're so sorry to hear that your Mother's Day card arrived late. We completely understand how frustrating and disappointing this must have been — it's such an important occasion and we're gutted it didn't arrive in time. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“The flowers were never delivered to address but when I check tracking it says delivered. Don’t recommend.”

Helpful Report

Posted 1 month ago

Thank you for getting in touch with us, and we're really sorry to hear your flowers haven't arrived despite the tracking showing as delivered! Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Flowers looked scrawny and cheap considering the price I paid. Also added a note which was the main purpose of me sending the flowers however the note was not sent. Very disappointed won’t be ordering again.”

Helpful Report

Posted 2 months ago

Thank you for getting in touch, and we're really sorry to hear about your experience — that's not the standard we aim for at all. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 1 month ago

“Very disappointed with the flowers. They were for a friend who had just left hospital. The flowers at Morrisons supermarket are much better quality and cheaper.”

Helpful Report

Posted 2 months ago

we're really sorry to hear that the flowers didn't meet your expectations, especially at such a thoughtful time for your friend. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“My card said it would come between Monday and Thursday and it is now Friday and it still has not come, his birthday is tomorrow. Not happy at all because another isn’t going to come in time”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry to hear your card has not arrived as expected. Can you please reach out to our customer support team with your order number as the order number provided is for a card that was due on the 23rd February you can contact us on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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