Bunches.co.uk Reviews

4.7 Rating 203,062 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 203,062 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got sent a picture they looked sad and embarrassing. Would have been better with a bunch from Aldi and £15 in my pocket - even their cheapest bunch would be better”

Helpful Report

Posted 2 months ago

Thank you for your review. We're really sorry to hear that your flowers didn't meet our usual high standards. We understand how disappointing this must have been, especially when you're trusting us with something so important. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“Flowers looked nothing like image on net,very disappointed. Plants were great won't be buying flowers again.Not a happy customer”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're really sorry to hear your flowers didn't look like the image online - that's incredibly disappointing and not the experience we want for our customers. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“The photo card I purchased was badly printed onto the card with the printer colour lines clearly visible. The photo was not set in the card squarely so the border wasn't equal all round. The landscape photo was printed upside down so the card opened from the top not the bottom.”

Helpful Report

Posted 2 months ago

Thank you for contacting us. We're really sorry to hear that your flowers didn't look like the image online - that's incredibly disappointing and we completely understand your frustration. Can you please reach out to our customer support team with your order number and an image of the card received on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“Flowers arrived on the day as requested but didn't land on my door till 7.30pm in the evening, the roses had dried out the whole bunch of flowers didn't look fresh at all. Very disappointed and not happy with the delivery.”

Helpful Report

Posted 2 months ago

Thank you for contacting us. We're truly sorry to hear that your flowers arrived later in the day than you had expected and weren't in the condition you expected. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“Bought sister this beautiful plant, but sadly it died next day:-( ( may over night in a van, with this scorching weather?) she tried to revive this plant but sadly it never worked.dissatisfying to say the least.”

Helpful Report

Posted 2 months ago

Thank you for contacting us. We're truly sorry to hear about what happened to your sister's plant. It's incredibly disappointing when a gift meant to bring joy doesn't survive the hot weather conditions of late. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“Unfortunately the flowers that were sent were the worse I have seen when using this company I was very dissatisfied with what was sent and did contact you I had a reply that you were going to look in to the matter I then got asked for a picture which I sent and have heard nothing since at this time I will not be using your company again until the matter is resolved and would not be recommending until I see that you have resolved the matter”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry you have been unhappy with the flowers that arrived. Having checked your communications, it appears we did not receive the image and are still awaiting this. Can you please reach out to our customer support team with your order number and a further image on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“The flowers were good, but the Royal Mail delivery was not. I was notified of a delivery window that never took place. I was then notified of another slot that was delivered to a safe place. This was not great as the occupant waited in for the surprise on the first delivery; alas, the surprise was spoiled a bit.”

Helpful Report

Posted 2 months ago

Thank you for your feedback about your recent order. We're so pleased to hear that you were happy with the quality of your flowers - that's always wonderful to know! However, we're truly sorry about the delivery issues you experienced with Royal Mail. We completely understand how frustrating it must have been to wait in for the first delivery window only for it not to arrive as expected, and how disappointing it was that the surprise element was affected. While Royal Mail Tracked 24 isn't a guaranteed service and delivery times can occasionally vary, we know this doesn't make the experience any less frustrating for you and your recipient. We try to make it clear to all posties that our deliveries should be posted or left in a safe place when possible, but we appreciate that the changing delivery arrangements weren't ideal in this case. We'll be sure to pass your feedback along to help us continue working with our delivery partners to improve the service. Thank you for taking the time to let us know about your experience - your feedback really does help us get better. Kind Regards Bunches

Posted 2 months ago

“Not worth the money”

Helpful Report

Posted 2 months ago

Thank you for your review. Thank you for contacting us. We're truly sorry to hear that you feel your flowers weren't worth the money. At Bunches, we take great pride in delivering beautiful blooms that represent excellent value. Can you please reach out to our customer support team with your order number and an image of the flowers if possible on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“Arrived with only a few stems & a fabric butterfly Will not be ordering again as my complaint was not handled correctly”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry you have been disappointed with the flowers. Having checked your account I can see that you are in communication with our customer support team and we are awaiting further information from you. Kind Regards Bunches

Posted 2 months ago

“Ordered flowers, some were already wiltering after a day of arrival, waste of money for the duration of the lot.”

Helpful Report

Posted 2 months ago

We're truly sorry to hear that your flowers began wilting so quickly after arrival. At Bunches, we take great pride in delivering fresh blooms that last, so we completely understand your disappointment and frustration. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“flowers arrived a week before the intended delivery date”

Helpful Report

Posted 2 months ago

Thank you for your review. We can see from your order that the flowers were delivered on the date you selected when placing your order. We always send a confirmation email after purchase so you can double-check all the details and make any changes if needed through your online account. If there's been any confusion about the delivery date, we'd be happy to help clarify this for you. Kind regards, Bunches

Posted 2 months ago

“At least three flower heads there broken off . Whole bunch appeared to be old !”

Helpful Report

Posted 2 months ago

Thank you for your review. We're truly sorry to hear that your flowers arrived in such poor condition with broken heads and appearing old. At Bunches, we take great pride in delivering beautiful, fresh blooms that bring joy, so we understand how disappointing this must have been. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“This order was for my friends wedding anniversary. They were the poorest display I have seen. My friends daughter also gave them a bunch of flowers from a supermarket costing £10 and they were far superior to the ones from 'Bunches'. This was the second time this had happened to me, but last time Bunches replaced them. I did not bother to complain this time, but I will not use your company again.”

Helpful Report

Posted 2 months ago

Thank you for your review. We're truly sorry to hear that your anniversary flowers didn't meet our usual high standards, especially for such a special occasion. This clearly isn't the quality we pride ourselves on delivering. We'd really appreciate the chance to investigate what went wrong and put this right for you. Could you please email us a photo of the flowers at flowers@bunches.co.uk along with your order details? This will help our quality team understand what happened and ensure we can make improvements. We understand your disappointment and would love the opportunity to restore your confidence in us. Kind Regards Bunches

Posted 2 months ago

“Really disappinted with the flowers received. Not value for money at all. Packaging was flimsy in the name of sustainability. It was for a graduation day. I had to spend more money to get decent floweres for the graduation.”

Helpful Report

Posted 2 months ago

Thank you for your review. We're truly sorry to hear that your flowers didn't meet your expectations. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“I was very disapointed this time with the flowers. thay arived in pefect condiction with rose buds nicely formed, did not open and dropped off after 24hours. now more has formed as of today 22/07/25 instruction was followed. regards keith”

Helpful Report

Posted 2 months ago

Thank you for your review. We're very sorry to hear that your roses didn't bloom as expected and the buds dropped off after following our care instructions. This must have been incredibly disappointing, especially when they arrived in such good condition initially. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“Very disappointed with the flowers that arrived, they were nothing like the photos of the ones I chose. They were more like a £3 bunch from a supermarket. I wouldn’t buy again.”

Helpful Report

Posted 3 months ago

Thank you for your review. We're sorry to hear you're disappointed with your flowers. Many of our blooms are sent in bud to protect them during transit and maximise their vase life, which means they may look quite different from our website photos initially. The flowers are photographed in full bloom to show how lovely they'll look once they open. After trimming the stems and placing them in fresh water with the flower food provided, they should start to bloom within a couple of days of receiving them. if you remain unhappy once all flowers have bloomed, can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“Really disappointed. The packaging looked like something you would buy from a late night garage. Also they looked nothing like the picture described even after leaving a few days to let the buds open.”

Helpful Report

Posted 3 months ago

Thank you for getting in touch with us. We're sorry to hear the flowers didn't look as expected when they arrived. Many of our flowers are intentionally sent in bud to ensure they arrive in the freshest possible condition and provide you with the longest vase life. The flowers in the photograph on our website are shown in full bloom to demonstrate how they'll look once they've opened. It can take a few days for buds to fully develop. If you are unhappy once the bouquet has fully bloomed, Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 2 months ago

“Picture was very misleading as showed a big bunch for £30 whereas I got a tiny bunch I'd be embarrased to put a stranger's grave let along give to my alive and kicking wife. Will not be ordering from Bunches again and you're lucky I'm not putting on Facebook (may do still). The pictures should show exactly what you're getting not a bunch that's 3 to 4 times the size of what you're getting. Sure the small print will state the number of stems but do not mislead with the pictures, makes you no better than crooks!”

Helpful Report

Posted 3 months ago

Thank you for your reply. We're truly sorry to hear that your bouquet didn't meet your expectations and that you felt misled by our product images. At Bunches, we photograph our bouquets in full bloom to show how lovely they will look when they're fully open and arranged in a vase. However, we send many of our flowers in bud to maximise their vase life and protect them during transit, which means they may appear smaller on arrival. Once fully bloomed the flowers should then resemble our online image. The stem count for each arrangement is included within the bouquet contents on every product page, if you find any stems were missing, Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 3 months ago

“Paid over £30 for flowers sent to my daughter. Just found out from her they all died after only a very few days. Not the first time this has happened. I will not be using them again .”

Helpful Report

Posted 3 months ago

Thank you for your review, we are very sorry to hear this. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 3 months ago

“Flowers turned up when due but I was very disappointed when they arrived. They were nowhere near as impressive looking as the pictures. Supposed to be a large bunch but I could have got a much better bunch in the supermarket for half the price.”

Helpful Report

Posted 3 months ago

Thank you for your review. We ar sorry to hear that you have been disappointed with the bouquet you have chosen and feel they were not as impressive as the images on our website. Can you please reach out to our customer support team with your order number on 01623 750 343 or via email at flowers@bunches.co.uk so we can look into this for you? Kind regards, Bunches.

Posted 3 months ago

Bunches.co.uk is rated 4.7 based on 203,062 reviews