Bunches.co.uk Reviews

4.7 Rating 199,723 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,723 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not happy with Bunches. Each time I have left a signed message with the item to be delivered, and it has not been included, so the recipient has no idea who sent the item.”

Helpful Report

Posted 2 months ago

Thank you for your review. We're very sorry to hear about your experiences with our signed messages not being included with your deliveries. This is certainly not the level of service we aim to provide, and we understand how disappointing it must be when the recipient doesn't know who sent their gift. Please could you provide your order number(s) so we can look into what went wrong? You can contact our Customer Support team directly on 01623 750343 or email flowers@bunches.co.uk with these details. We take pride in our personal service and want to ensure your future orders include your messages correctly. Kind Regards Bunches

Posted 2 months ago

“I arranged to have flowers delivered on the 18th of Feb for my best friends 60th birthday, they didn't arrive until late teatime next day, the support I received from your team was not professional by any standards , would never use this company again. So empathy or understanding just i should have read small print and paid extra to guarantee the delivery date I'd selected”

Helpful Report

Posted 2 months ago

Thank you for your review. We're so sorry to hear about the disappointment caused with the delivery of your gift, especially as the flowers were chosen especially for a 60th Birthday. When selecting standard delivery with Royal Mail Tracked 24, there is always a small possibility that your flowers may arrive a day later than the date you've chosen. If you need a guaranteed delivery date, we recommend our courier delivery option, which ensures delivery on your chosen date between 8am and 7pm. We appreciate your feedback about making this clearer, and we'll pass this on to our team to improve how we communicate this information.

Posted 2 months ago

“My dad who is 83 years old wanted to send my mum flowers for Valentine's Day and needed my help to buy them online. He wanted to spend about £30, I found a bouquet from Bunches called 'Elderberry Elegance' which cost £36.50. Unfortunately when they arrived both my mum and dad were very disappointed with the bouquet and the flowers have never looked anything like the picture. I will not be purchasing again from Bunches and will definitely not recommend them to others.”

Helpful Report

Posted 2 months ago

Thank you for your review. We're very sorry to hear that the Elderberry Elegance bouquet didn't meet expectations when it arrived for your parents. This is disappointing to hear, especially as it was a special gift from your dad. we'd like to make this right for you. Could you please contact our Customer Support team with details of your order? You can reach us via email at flowers@bunches.co.uk, by phone on 01623 750343, or through the live chat on our website. We truly value your feedback as it helps us improve our service. Kind Regards Bunches

Posted 2 months ago

“Wont Be using again.”

Helpful Report

Posted 2 months ago

Thank you for your email. We're very sorry that your flowers were delivered at 16:10, which was later than you expected. We understand your disappointment, especially when flower deliveries are often for special occasions. Our standard delivery window is between 8am and 7pm on the selected delivery date. While we aim for earlier deliveries when possible, the exact timing can depend on Royal Mail or our courier partners' delivery schedules and routes for that day. Please accept our apologises for the disappointment on this occasion. Kind Regards Bunches

Posted 2 months ago

“Very disappointed, they were nothing like they were in the photo”

Helpful Report

Posted 2 months ago

Thank you for your review. We're very sorry to hear the flowers you received didn't match your expectations. This can sometimes happen as our flowers are sent in bud to protect them during transit and maximize their vase life. please send us a photo so we can see what's happened. We take great pride in our flowers and want to make sure you're completely satisfied. Please contact our Customer Support team at flowers@bunches.co.uk or call us on 01623 750343, and we'll be happy to resolve this for you. Kind Regards Bunches

Posted 2 months ago

“Arrived late and the box was damaged”

Helpful Report

Posted 2 months ago

Thank you for your review. We're very sorry to hear your tracked delivery took two days to arrive and that the box was damaged. Although Royal Mail Tracked 24 aims for next-day delivery, this is not guaranteed and in some cases can take an extra day to arrive. We aim to make this clear on our website, so we are sorry if you missed this. Could you please let us know if the flowers themselves were damaged? you can contact us via email on flowers@bunches.co.uk or call our Customer Support team on 01623 750343. Kind Regards Bunches

Posted 2 months ago

“Flowers were delivered to the wrong address and were all squashed up in a small box.”

Helpful Report

Posted 2 months ago

Thank you for your review. We're very sorry to hear your flowers were delivered to the wrong address and arrived in poor condition. This certainly isn't the experience we want for you or your recipient. If you could pop an email over to us with all the details at flowers@bunches.co.uk or call us on 01623 750343. Kind Regards Bunches

Posted 2 months ago

“The bunch of Flowers received were nowhere near the same size as the picture on website! Would get better value for money in the likes of Tesco. Wil definitely not use again!!”

Helpful Report

Posted 2 months ago

“I made a purchase on your website on Wednesday 5th February to arrive on the 13th February. However, my parcel did not arrive on the chosen date and still today on the 14th it hasnt arrived. I paid £4.99 for delivery and even chose the day before valentines day for arrival so it would definitely come on time. Unfortunately this is not the case and now I have no flowers to give to my wife despite purchasing way in advance and asked for a day early delivery. I dont think this is acceptable really, this situation should be well prepared for as it happens every year on the 14th, especially the fact i purchased ahead of time and paid an expensive delivery fee for my parcel to not arrive on time and be a few days late. This is not a good introduction as a first time customer on your website. I left a complaint on email to Bunches and they are still yet to reply and acknowledge what has happened.”

Helpful Report

Posted 2 months ago

“The flowers were destroyed and it was very embarrassing”

Helpful Report

Posted 2 months ago

“Highly disappointed with this bouquet of bunches I purchase for Valentine’s Day. I have previously bought many bouquets and all have been perfect. However, this time they were not even half the size the photo made them out to be.”

Helpful Report

Posted 2 months ago

“I ordered a Valentines bouquet for my beloved. It arrived on time & was well packaged. One star for this. The description & quantity of flowers was exactly as advertised, so I cannot complain. However, I found that the flowers needed very careful arrangement to look anything like the picture shown, & this little bunch cost £25 !! Appalling value for money, I could have bought a bunch twice the size for £7 from the local co-op. I was fooled once, but never again.”

Helpful Report

Posted 2 months ago

“Gave bunches a second chance but the flowers were again...disappointed”

Helpful Report

Posted 2 months ago

“I was really disappointed with what arrived, it wasn’t at all as advertised. I understand that the bouquets arrive still in bud form but there wasn’t a single flower and only a couple of iris buds.. not at all as the picture online suggests. Based on the sales image I would expect lots of irises or at least a lot of buds. Would not buy from this site again.”

Helpful Report

Posted 2 months ago

We are so sorry to hear you're disappointed with your flowers - this certainly isn't the experience we want for any of our customers. While we do send many of our flowers in bud to ensure the longest possible vase life, you should still receive the correct number of stems as shown in the product description. We really want to resolve this for you - please get in touch with us at flowers@bunches.co.uk or call 01623 750343 and our team will be happy to help.

Posted 2 months ago

“The flowers were delivered 2 days late and missed the surprise for the recipient”

Helpful Report

Posted 2 months ago

We're so sorry to hear that your flowers arrived late and missed the surprise for your recipient. We completely understand how disappointing this must be, especially when you were planning a special moment. If you can reach out to our customer support team on 01623 750 343 or via email at flowers@bunches.co.uk we would like to make this right for you both.

Posted 2 months ago

“I ordered Mauve Magic to be delivered to my friend and I was really really disappointed with them. They looked nothing like the picture on your website.”

Helpful Report

Posted 2 months ago

We're so sorry to hear you were disappointed with the Mauve Magic bouquet. We completely understand how frustrating it is when flowers don't meet your expectations, especially when they're a gift for a friend. We do send many of our flowers in bud to ensure the longest possible vase life and to protect them during delivery. While they might not look exactly like the website photos immediately, they should open up beautifully over the next few days once they're in water. However, if after 24 hours in water they still don't look right, please could you take a quick photo and send it over to our customer support team flowers@bunches.co.uk where we will be happy to make this right for you.

Posted 2 months ago

“Disappointed 😔”

Helpful Report

Posted 2 months ago

We're really sorry to hear you're disappointed this time! We take great pride in our bouquets and want every customer to be delighted with their order. - You can reach our customer support team by emailing flowers@bunches.co.uk or calling 01623 750343 and we can ensure this is put right for you.

Posted 2 months ago

“The bouquet I ordered for my mum had a dismal amount of flowers in. Nothing like the photo. I emailed and was promised a replacement bunch which never arrived.”

Helpful Report

Posted 2 months ago

We're so sorry to hear you were disappointed with the flowers sent to your Mum. We can see you have been in touch with our customer support team and we are awaiting a further response from you, please contact us as soon as you can.

Posted 2 months ago

“Arrived at 6.30 pm when my son was putting his children to bed NOT 5..30 pm as the post office states They should be there in the morning for someones birthday. Flowers could have been better. Would not use Buches again.”

Helpful Report

Posted 2 months ago

We're so sorry to hear about the delivery arriving later in the day and that you're disappointed with the flowers. While Royal Mail Tracked 24 aims to deliver as early as possible the delivery hours are between 8am and 7:30pm. We completely understand how frustrating this is, particularly when the flowers were meant for a birthday. We would really like to make this right for you. Could you please email us at flowers@bunches.co.uk or call us on 01623 750343 with your order number? This will help us look into your concerns about the flower quality.

Posted 2 months ago

“Everything is good but they are cheaters the price which you see will change once you log into your account this happened to me on my second order”

Helpful Report

Posted 2 months ago

Thank you for your review. We are sorry to hear that the price changed once you arrived at the checkout, this is not something that should happened. If you would like to pop your details over to us relating to the order, we can look into this for you.

Posted 2 months ago

Bunches.co.uk is rated 4.7 based on 199,723 reviews