Bunches.co.uk Reviews

4.7 Rating 199,747 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,747 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always used Bunches & most of the time flowers and plants have arrived in great condition…However I ordered a bunch of Bunches own choice & they arrived late & because of the hot weather most had wilted…”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Very little flowers 🌺”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey therefore the bouquet will look a little smaller than shown. The bouquet of choice was not from our hand-tied selection and would need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Despite complaining about the quality of my order a reply was sent which was stating the obvious and not addressing my complaint. I will not be ordering from Bunches again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“I wrote a card with flowers I ordered Thinking about you From Evelyn & Shireen. 4 Days later I went to visit & asked if they got flowers, They had no idea who they were from as they showed me the card it only said thinking about you with no names, My Sister is 90 & her very ill Husband is 95. Disgusting!!!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry you were unhappy that your name was not added to the card. As you placed your order on our website, we only print what is written, on this occasion there was no names on the card. We do not question what is written on the card as not all customer put their name. We do provide a confirmation of the order so that this can be checked and any amendments can be made prior to dispatch. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“I really can't give a review. The flowers were sent, it seems the address was wrong, but it took a week for the flowers to be returned to Bunches. They have therefore perished. So no flowers, no chance of refund. If the flowers had been returned in the same efficient manner as delivery, there might have been a chance of recovering the flowers. They could have been sent back to me! But hey, it was my fault for getting the address wrong. You live and learn”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that an incorrect address was provided that led to a failed delivery. Unfortunately, we have no control over how long Royal Mail take to return a gift to us. As we deal with perishable products, we would be unable to send the gift out again, even if this was returned sooner, as we would be unable to guarantee the freshness. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 1 year ago

“Ordered on a Friday and was led to believe would be delivered on the Saturday. Weren’t delivered until Sunday afternoon. The flowers had been sent out Friday evening. They were not fresh and healthy when they arrived. Very disappointed and will not be using again or recommending!”

Helpful Report

Posted 1 year ago

“The pictures on the website are way too different from what I received. Inspite of booking flowers 2 days in advance, they arrived a lot later than expected. This was the first & last time with Bunches.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that the gift did not arrive by 6pm which is the stated time for delivery. the delivery driver was delayed, however, we can see the gift arrived just before 7pm, as the driver continued their deliveries to ensure the gift arrived on the correct day. Please accept our sincere apologies for any disappointment this matter may have caused. Regards Bunches

Posted 1 year ago

“These were sent to a friend for her birthday and I am happy to say she was delighted with them.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are pleased to hear you have been happy with our gifts and services. We notice that you have rated us 1 star. If there has been any particular reason for this we would be grateful to hear about it . If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Not happy at all, zero customer service. I ordered in plenty of time for the flowers to be delivered for a dear friend's birthday. They did not arrive until the day after, no apology, nothing just a template response. I will not be using this unreliable company that doesn't care, and just wants your money with no service!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“Tiny brunch of flowers could have got better at a supermarket”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey. If having checked the bouquet content anything was missing, please pop an email over to us at Flowers@bunches.co.uk and we can review this further. Kind Regards Bunches

Posted 1 year ago

“Ordered hand held flowers got letterbox delivered”

Helpful Report

Posted 1 year ago

“Sent flowers to manager as a get well. The flower’s received were nothing like the picture on website. Only half of the flowers shown in the picture. Very disappointed. Emailed to complain over a week ago and no acknowledgment whatsoever.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you have been unhappy with your gift. We can see we replied to you on 29th August. If you would like to reply back to us, we can get this issue resolved for you. Kind Regards Bunches.

Posted 1 year ago

“Ordered as a gift for my sister for her birthday. Some arrived mouldy and others there brown. First order and last”

Helpful Report

Posted 1 year ago

“Have already submitted a complaint re our recent order. Awaiting a response.”

Helpful Report

Posted 1 year ago

“My sisters birthday was 24th August, received email to say they would be delivered that day, between 13:06 and 14:06, received another email saying "sorry our driver missed you" then receive another email saying it would be the 25th, my sister stayed in all day on the 24th. First and last time I use this company, my sister is an elderly widow and I felt so sad and disappointed for her not to get her flowers on her birthday.”

Helpful Report

Posted 1 year ago

“My last order hasn't been delivered”

Helpful Report

Posted 1 year ago

“They left the parcel on the door and my left me 0/5”

Helpful Report

Posted 1 year ago

“Flowers not as advertised”

Helpful Report

Posted 1 year ago

“Very disappointed with the two bunches of flowers I had delivered. The quality was good but the flowers don’t match or look as full as the photographs on the website.”

Helpful Report

Posted 1 year ago

“The flowers which arrived for my wife resembled nothing like the photos of the bouquet on the Bunches website. I had to add some other flowers from home to make up the bouquet for my anniversary. I don't think I will order from Bunches again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

Bunches.co.uk is rated 4.7 based on 199,747 reviews