“I have been using Bunches for quite a few years now, but was bitterly disappointed in what my mother received for her birthday. I have been away on holiday, so I've only now been able to write my review. I ordered 25 stems of Fresia's, as this is my mother's favourite flower. They were delivered on time on 22nd May 2023, and the external packaging was in really good order. The upsetting part came when my mother opened the box up. My mother is 77 years old, and described the flowers as "resembling something that has been booted around a warehouse floor" or "flowers that had been prepared by an apprentice Morticia Addams". The stems were broken, 12 of them snapped at the head, the flowers looked filthy, and were not placed in the box all the same way as usual. They were all over. Usually there is some plant food, with a card telling you how to look after the flowers. There was nothing with this delivery. My mother also remarked the envelope which her birthday card came in looked dirty, grubby and as if it had been screwed up to be thrown away. There was a part imprint on the envelope from a dirty sole. My mother managed to save just six stems, and these died three days later, making the whole experience an omnishambles. My mother takes great pleasure in receiving her flowers on special occasions, but there was no pleasure to be had on this occasion, just embarrassment for me.”

Helpful Report

Posted 1 year ago

“I ordered for delivery on 22 May (Monday), but they didn't come until 6 pm the day after (Tuesday 23 May). I wanted to use them first thing on Wednesday 24 May so it was a mad rush to arrange them in time. I was advised they had been dispatched on Saturday 20 May and I think they had been too long without water as Quite a few of them had to be binned as they were all withered. I realise this is probably a failing on Royal Mail's part and suggest you use a more reliable means of delivery.”

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Posted 1 year ago

“Flowers were delivered to the wrong address. I never received a confirmation email to check to details, so I was unaware that there was an issue. My elderly aunt was very disappointed that she never received her birthday present. A total waste of money.”

Helpful Report

Posted 1 year ago

“The flowers sent as a birthday gift were a disgrace. Don't expect to receive another order from me ever again so remove my email address from your list. Disgusted”

Helpful Report

Posted 1 year ago

“Flowers that arrived looked absolutely nothing like the picture. It was actually an embarrassing gift. Would not order again! Courier used left hidden but didn’t put any card through to let the recipient know the flowers were there so they sat outside for 2 days”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you have been disappointed with your recent gift. We are so sorry to hear the delivery driver left the parcel outside and did not leave a calling card to let the recipient know the gift was there. We will be in touch with you very soon regarding this. Kind Regards Bunches

Posted 1 year ago

“Well to be honest I was very disappointed, I know when they arrive they are supposed to look sparse but even after a few days they looked nothing like the picture I ordered from and they were a gift so no I wasn't happy”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Several of the flowers died very quickly. Very few stems left after 7 days.”

Helpful Report

Posted 1 year ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 1 year ago

“I purchased the Damson Delight bouquet for a friend's birthday recently and paid £18 which should have been 21 but had new customer discount. My friend received them and I asked her to send me a photo of them. Was shocked how little there was considering the money paid. Very disappointed”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Unfortunately my order was never delivered on an error of 2 digits on my part. I sadly won’t be ordering from bunched again despite years of loyalty as I didn’t find the offer of 25percent off my next order very satisfactory especially as I’d now missed a surprise for a friend’s birthday”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that incorrect information was provided and the gift did not arrive with the recipient. As our products are perishable we would be unable to send the gift back out to the correct recipient when this has been returned to us. We do understand it is disappointing when an error is made and as a good will gesture we did offer a 25% discount should you wish to place the order again. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“Can’t say I was that impressive with the bunch of flowers having paid for extra stems & delivered in a box it’s a lot of money for flowers which didn’t really enthuse me probably try a different provider in future”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. All of our flowers arrived box as we are a flowers by post business. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“My mother received the flowers and didn't think they value for money. Quite a scruffy lot of flowers”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Don’t use Royal Mail to deliver!!!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Not good value for money......rubbish”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“My order is undelivered”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift has not arrived. Please pop an email over to us at flowers@bunches.co.uk, so that we can look into this further for you. Kind Regards Bunches

Posted 1 year ago

“Flowers received were nothing like the picture”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“I ordered the 'Fondant Fancy' bouquet for Mother's Day. My mother-in-law called me to say the roses were already browning and the 'greenery' looked like someone had just pulled a bush out of the garden. I contacted Bunches about this with photos and I received an email telling me they would send a replacement bouquet - they haven't yet Very disappointed in general.”

Helpful Report

Posted 1 year ago

“Payed a lot of money wasn’t impressed with the amount good job I didn’t buy anything smaller there be nothing”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Flowers were left beside dustbin bin with no note put through the door to say where the flowers had been placed. So recipient only found them 3 days later when I enquired with her whether she had received flowers or not.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are so sorry to hear the the delivery driver did not leave a calling card to let the recipient know the gift had been left outside, and we understand how disappointing this must have been. We will be in touch with you shortly to make this right for you. Kind Regards Bunches

Posted 1 year ago

“Roses never bloomed . Very sad”

Helpful Report

Posted 1 year ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 1 year ago

“was ordered for a monday delivery did not arrive till the following saturday after i gad emailed and got no response so i ordered from a different company so would not recommend”

Helpful Report

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews