“I was extremely disappointed 😢 in the delivery I had sent to my daughter from her 7 year old son. The so called large bunch of flowers with chocolates which cost over £29 all she got was 14 carnations and a card absolutely diabolical value for money. I will not use you again”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 1 year ago

“Looked nothing like the photo. Very disappointed for the price. And came on the wrong day”

Helpful Report

Posted 1 year ago

“1 star because can't give 0 !!!! Absolutely dumbfounded by the recent purchase and the customer service reply to the latest bunch I purchased. The flowers looked lovely on their website so I ordered as past experience been good. But f*** me what an absolite shambles this time. Apparently from customer services reply I am meant to be a florist to make the bunch of flowers I purchased look like their photo. They literally sent me 11 flowers (as stated on their site) but they didn't state that was all I was getting and that it would look like absolute dog poo when I put it in the vase at home. Customers service only reply is to say my vase is too big and that I need to arrange the flowers myself to make them look better. A fully trained florist would do well the make my purchase look better !!!”

Helpful Report

Posted 1 year ago

“I ordered birthday flowers and paid extra for a larger display. However my mother although thankful, felt that the flowers were very small and with very few flowers. I'd hate to think What the regular bunch would look like.”

Helpful Report

Posted 1 year ago

“They Missed delivery date so my gf had no flowers on her birthday”

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Posted 1 year ago

“Did not arrive on the date it was supposed to flowered arrived ruined”

Helpful Report

Posted 1 year ago

“I didn’t think the flowers were as good as other online florists I’ve used”

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Posted 1 year ago

“I will never recommend Bunches to anyone: I ordered a bunch of flowers for an older lady who lives in Kensington. The flowers never got delivered nor did Bunches send a message to tell the reason or to apologize. Waste of a lot of money.”

Helpful Report

Posted 1 year ago

“Very disappointed with the lack of and quality of flowers. Poorly arranged. Super market flowers would have been better, could have got nearly 3 bunches for the price too and I had a discount code included.”

Helpful Report

Posted 1 year ago

“Not impressed! Gave the company 6 days notice and still arrived a day late for a 91st birthday !”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“Didn't arrive on specified day (Mother's birthday). Won't be using again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“As much as I dislike giving bad reviews I ordered these flowers from you on recommendation for a friend who is going through a tough time, and thought they would make her smile. I asked her to send me a picture as she seemed pleased that I had taken time to send her some flowers to cheer her up . Well I’m sorry to say I was disappointed with what I saw. A few carnations and a sprig of greenery with white flowers. I could have got much more from my local supermarket. I realise I have to take delivery into consideration but I was not impressed with my purchase. I did look at your website for a review page but could not find and I suppose I should have rang , but thought I would not get any response. I await your reply in anticipation. Regards Mrs Ninnis”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“A photograph of flowers sent to my friend recently left me less than impressed and more than a little upset. A £2.50 bunch of carnations I purchased at Asda were far superior. As someone who has used Bunches for several years I am sorry to say I will now look elsewhere for my floral gifts.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“I bought a bouquet for a friend who was directing a school show. When it came it was tiny and would hardly fill a vase. I had to run out to the coop to buy more flowers to pad it out a bit. I'm so glad I ordered it for the day before or I'd have had no time.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Did not deliver and kept the money I ordered for delivery to a hospital it was never delivered”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that the recipient did not received their gift. Having spoken with you we can see that you had provided an incorrect address. As the flowers had been dispatched in accordance with the information provided at the point of sale, we cannot be responsible for the flowers not being received by the correct recipient. Kind Regards Bunches

Posted 1 year ago

“Very disappointed with the flowers received compared to the picture shown on the website. Would never use the company again nor recommend to anyone.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Very disappointed with my order. Not the large size I ordered. Very flat looking and sparse. I have used bunches for years without any complaints.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email and image of the flowers over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“The web page had an illustration of the more expensive version of the bunch of flowers, with the price of the cheaper version. Is this even legal? Unfortunately I noticed too late.”

Helpful Report

Posted 1 year ago

Thank you for your review. We can confirm that the image of the bouquet that was purchased is the correct bouquet. As advised on our webpage the flowers are sent in bud, therefore the image online would look fuller than the bouquet received until all the blooms have opened. We show the image in full bloom to show our customers what the bouquet can look like once arranged and given time to bloom. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“Useless website couldn’t lock in to addressee’s”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with our website. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“The flowers arrived on time, however, we received flowers that were the wrong colour. They were not the Danson purple like in the photo and instead were pink. Disappointed, as we have used Bunches before and the flowers were lovely. We will not be using them again.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email and an image of the flowers received over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews