“I ordered the flowers for my Aunt three weeks ahead of her birthday but due to an error at Royal Mail they went to her via the Isle of Wight! This meant that they didn’t arrive in her birthday and she thought we’d forgotten her. No apology fir late delivery.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“Flowers were for my Mother in Laws 94th Birthday in a home we were unable to visit. The bunch was made up of a lot of greenery and the flowers were jaded and did not last, maybe too long in the post. Very disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“We ordered the Afternoon Tea Gift (£23.95+P&P). It was described as coming in a pink gift box with magnetic closure for reuse. However, it actually came in a shoe box style cardboard box. So now we have to spend more money for a pretty presentation box. Very disappointed!”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 1 year ago

“Order arrived without saying who it was from. Bunches followed up and passed on to sender to rectify.”

Helpful Report

Posted 1 year ago

“I sent an email last Monday complaining as my sisters hamper was delivered to the wrong address so therefore she didn't get it on her Birthday,the carrier DPD I think was at fault but it has put me off ordering again and I never even hot an apology!!!! I have always been wee satisfied but this was diabolical I wondered if tge carrier could read! Sincerely Carole Monck-Mason”

Helpful Report

Posted 1 year ago

Thank you for your review. We are very sorry to hear this. We can see that we have been in touch with you and we are awaiting a reply from you. If you would like to reply with an further information you may have we can then resolve this with you. Kind Regards Bunches

Posted 1 year ago

“There was no message card sent with the flowers”

Helpful Report

Posted 1 year ago

“I have just seen the dried flowers hand held bunch it’s a bit small for the price”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you have been disappointed with the dried flowers. This bouquet of dried flowers are a small posy, we do provide the measurements of this arrangement on our website, so that you have an idea of size these will arrive. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“The flowers I sent to a friend were very inferior to the picture on Bunches website, I did complain via the online contact link but they never contacted me about it. I will not be using Bunches for ordering flowers any more.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Recently sent flowers to my daughter through you for her birthday and she is about to have her first baby. Flowers were not cheap and arrived squashed and quite unhealthy looking. I was very disappointed ☹️”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“Very disappointed was not as shown on picture”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Previous Bunches deliveries have been good, however, this is the first time I've used letterbox flowers and I won't order them again. When my daughter opened the box and lifted out the flowers, she said half the buds fell off the stems.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 1 year ago

“The flowers looked nothing look the pictures very disappointed especially as these were a gift for a friend”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were disappointed with the blooms that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“We received the flowers and the box was damaged, also laid down when stated do not lay down. The flowers were ordered for my wife's birthday and unfortunately only lasted 3 days which was a great disappointment.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 1 year ago

“I have tried quite a few times but not able to place my order so I am very frustrated I don't think I will bother with you again”

Helpful Report

Posted 1 year ago

“I was disappointed in the quantity of the flowers to be honest. There wasn't as many flowers as that that was shown on the image. They were for a gift so haven't seen them in person but the photo I was sent, wasn't as thick or as full as I expected.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“I don’t feel that the flower pot and plant was worth the amount I paid. I wouldn’t buy again. It was for my mother in law’s birthday”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you are not happy with your gift. We do provide a full description of the plant and the pot it would arrive in. We do try to send our plants in bud as much as possible, therefore, the plant should see a few more blooms. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“Bouquet was nothing like the picture online , ordered for the vibrant colours but the flowers received were dull colours. Told to wait til the orchids opened but still unimpressed”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“This was for my wife's wedding anniversary - the three roses died on the second day and I do not believe the overall bouquet was good value for money - I will not be using Bunches again.”

Helpful Report

Posted 1 year ago

“In the picture it looks like a nice big bunch but was a disappointment due to the lack of flowers”

Helpful Report

Posted 1 year ago

“Bunches do provide nice bouquets but, unfortunately, they rely on their "trusted couriers" (one of which is Royal Mail) to deliver the order. I fell foul of this arrangement when I ordered a bouquet as an anniversary gift to my wife. Instead of the flowers arriving at some time during the day of the anniversary, they did not reach their destination until late the day after. On other occasions when I have used Bunches, the flowers have arrived on the expected day, albeit not always in the morning. For future time-sensitive gifts, I shall switch to a vendor that offers a courier service.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that your gift did not arrive on your chosen date. We can see that you opted for our Royal mail tracked delivery; this service comes with a 95% chance of the gift arriving on the date selected, however, this is not a guarantee and sadly it may arrive the following day. We can see on this occasion the gift was delivered a little after 3pm on the 2nd day. We do offer a guaranteed delivery service for customer who require a specific date. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews