Bunches.co.uk Reviews

4.7 Rating 198,058 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,058 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pale looking flowers”

Helpful Report

Posted 1 year ago

“My recent order looked nothing like the picture I ordered from. There looked to be not nearly the same amount of flowers. I realise different vases were used but still I thought it was lacking.”

Helpful Report

Posted 1 year ago

“2nd time I’ve ordered and 2nd time the flowers aren’t delivered on time. There won’t be a 3rd. After ordering I found they use Royal Mail who they admit are late 5% of the time And to guarantee on the day delivery you can pay even more delivery charge to use someone else. Not good enough.”

Helpful Report

Posted 1 year ago

“My flowers were sent by a very special friend for sympathy as our beloved cat had passed away and I was devastated. The flowers were ordered immediately by her and should have been delivered Saturday. Unfortunately they were late for delivery only receiving them on Monday. My friend was very upset as these were to send a little bit of cheer at a very sad time for me. As they have arrived late I will not get the longevity of the flowers as is expected”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry you have been disappointed with the delivery of your gift. After looking into the order, we can see that you selected a delivery date of the 13th November which is a Monday, and we can see these arrived on time. Kind Regards Bunches.

Posted 1 year ago

“Sorry wasn’t impressed this time . Obviously arrived in tight bud , but recipient sent me a picture and didn’t look like there were many in the bunch . Now they’re fully open she had to add to them 😟to fill them out .”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Slow delivery and unresponsive to email”

Helpful Report

Posted 1 year ago

Thank you for your review. We can see that your gift arrived on your chosen date. We can also confirm that you contacted us on the 9th November and a reply was made the same day. kind Regards Bunches

Posted 1 year ago

“Flowers arrived at 6pm on my mums birthday so she spent the day think I hadn't got her a gift. Also arrived in 2 separate small bouquets instead of one big one.”

Helpful Report

Posted 1 year ago

“Most disappointed as bouquet arrived late although I'd paid for Royal Mail Tracked Delivery, this completely ruined the surprise.”

Helpful Report

Posted 1 year ago

“Arrived one day late.”

Helpful Report

Posted 1 year ago

“The picture looked better than the actual delivery, these were for my sister's 60th birthday felt very disappointed”

Helpful Report

Posted 1 year ago

“When I have ordered flowers they have always arrived on time. Unfortunately it wasn't the case this time. Although my cousin said the flowers were lovely”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 1 year ago

“Nice but nothing like the picture that you put up I’d love to show the difference in the photos”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Kind of dissapointed how the flowers looked. I paid £40 with delivery And they looked really nothing special. Nothing like in the picture! Heights were uneven And very spar bouquet even though I ordered “large” size. I could have just went to sainsburys or tescos and buy the same flowers, combine them and have the same bouquet for £20 max.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“not great the flowers were a gift to a friend When I saw them 3 days later they were floppy and not happy...”

Helpful Report

Posted 1 year ago

“Honestly not impressed by the customer care. Some flowers did not arrive on the intended day of delivery. I asked twice that they passed on my dissatisfaction to Royal Mail, but they declined to confirm in both emails that they'd do this. 95% of the time their delivery will be fine, but on the times it isn't, I find their responses to be generically apologetic and always carrying a company line to excuse themselves, without actually reading what the person has written. I wouldn't order with them again - it's more convenient to order from a local florist.”

Helpful Report

Posted 1 year ago

“the bouquet of flowers was completely different than the one I ordered and saw in the photo. The courier did not arrive on my mother's birthday. He was there the day after.”

Helpful Report

Posted 1 year ago

“Recently ordered Fondant Fancy for my elderly mum's birthday. Eventually arrived after first failing delivery, (mum was at home) . Two/three days after delivery, photo sent to me of flowers. Comparing to photo, I felt it wasn't a true representation. Spoken to customer services, who reassured me all was correct. When ordering from Spain, I would not see what is received. Just felt disappointed that the flowers did not deliver the 'WOW' impact that I would have expected. Customer services replied correct to standard, confirming that all was as it should be. I was just disappointed with the end result.”

Helpful Report

Posted 1 year ago

“You let me down so badly with lack of communication after so many years of being with you and not taking mutual communication considering I did not receive your confirmation as it bounced back to you and I lost £60.00!!! I never got a call back to die but you got your money so hope you feel good as it seems you don’t care a toss for not following through!”

Helpful Report

Posted 1 year ago

“Once again, very disappointed in the flowers I received, after being disappointed previously I gave you another try, Such a shame as the pictures you supply on the internet are nothing like what is delivered”

Helpful Report

Posted 1 year ago

“The recipient of the bouquet was delighted, I however was disappointed with size and content”

Helpful Report

Posted 1 year ago

Bunches.co.uk is rated 4.7 based on 198,058 reviews