Bunches.co.uk Reviews

4.7 Rating 202,308 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,308 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Son and Daughter in law used this company to send me flowers for my birthday. I know they will be upset when I tell them of the poorly presented flowers that I received. 2 bunches of tulips thrown into a box with no thought going into presenting them in a way that would please the person receiving them. Very disappointed. 20 tulips presented as a lovely bouquet in Waitrose for half the price that Bunches are charging !”

Helpful Report

Posted 9 years ago

Thank you for your feedback Diane. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Sorry but my last order was very disappointing Did not match the photograph and as it was labelled as a popular choice I was surprised Previous orders have been very good and this is why I registered. If this is how you treat registered customers I will not be bringing my custom back”

Helpful Report

Posted 9 years ago

Thank you for your feedback Nigel. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Really dissapointed not like the pictures on website at all and so not worth £37 more like £5 sorry. I ordered these flowers for my daughters 21st so dissapointed.”

Helpful Report

Posted 9 years ago

Thank you for your comments Wendy. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“My Valwntine's gift to my friend which I ordered on February 12th arrived on the 17th. So late it was embarrassing...”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jason. I am so sorry to hear of your disappointing delivery experience with DPD, our delivery partner. Please do email us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you straight away.

Posted 9 years ago

“Bought the eternal heart for my fiancé and when I saw it I was disappointed because it looked nothing like the websites also even have pictures which I can also send to you, but yes overall not happy, however delivery and courier was perfect and cannot fault them.”

Helpful Report

Posted 9 years ago

Thank you for your comments Peter. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Ordered the dozen roses with a card and free chocolates package for Valentine's day for my other half. Paid £1.99 for the card which my nearly three year old son could have made a better card. The quality was substandard and I've seen thicker a4 paper. The card itself was tiny and the message inside was printed with possibly a typewriter from world war 2. As mentiond I paid extra for the card, they put the flower care instructions on the back if the card. Are they kidding me! The free chocolates were disappointing also which are about the size of a pack of milky buttons you give a child but with less in. On to the main part, the flowers! They were a dozen I will give them that but I've seen better quality for less elsewhere. Hugely dissapointing experience at an increadible expense. My advise would be to get your card, chocolates and flowers somewhere else otherwise I can see you being let down as well.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Chris. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“1, Delivery Tracking and altering system did not work. 2, Flowers were left by the gate without contacting me in advance. 3, Flowers were in small size and low quality with a rediculously high price.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Yifan. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Out of date flowers delivered. Poor customer service”

Helpful Report

Posted 9 years ago

Thank you for comments, I can see that you have been in touch with a member of our team and the matter has been dealt with for you. Apologies for any disappointment caused.

Posted 9 years ago

“You delivered very poor quality flowers, half were dead within 24 hours. . I ordered 24, you sent 22. The card which I paid extra for was of very poor quality. I purchased as part as an offer via the FTSE100 I work for (it was still £50.00) thank you for ruining Valentine's Day and I will be sure to share with my 80.000 colleagues to ensure they don't have similar experiences in future.”

Helpful Report

Posted 9 years ago

Thank you for your feedback David. I am very sorry to hear that you have been disappointed with the flowers and card received from us. Would it be possible for you to get in touch with us on 0800 626 249 or email us on flowers@bunches.co.uk so that we are able to look into this for you. Sincere apologies.

Posted 9 years ago

“Very very disappointed I could have bought them rubbish flowers down the shop for £2 they were all dead and a tiny bunch I paid for extra large and the bloon was tiny total waste of money will never use again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Matt, I am very sorry to hear your flowers arrived this way. Would it be possible to confirm us on flowers@bunches.co.uk or call us on 0800 626 249 so that we can look into this further for you. Thank you very much.

Posted 9 years ago

“I can't express my disappointment enough on the shameful excuse of the red roses i ordered my wife for valentines day. I could have picked a better bunch of flowers from the local petrol station. £36 for some shocking flimsy small flowers is an absolute joke and the company should be ashamed of themselves. I will give praise to the ordering and delivery of the flowers which was very professional but you really need to back it up with a product of better quality.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Richard, I am very so sorry to hear about this matter. Please do get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 9 years ago

“Flowers (24 Roses) were delivered Sunday 14th Feb: There weren't budded - by Monday 15th they were wilting and looking poorly. Just looked now, all but dead with the exception of 6. A waste of £60 - Will go to garage next time as better value! Gary”

Helpful Report

Posted 9 years ago

Thank you for your feedback Gary, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets and gifts should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

“I ordered a dozen of roses for valentines day, but it only came with 11. Also the quality of the roses was really bad (dark edges, not fully opened) and looked really small.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Marcus, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets and gifts should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

“The flowers were nowhere near up to your usual standard. I can send you a picture if you wish. Extremely disappointed and seriously thinking of asking for my money back.”

Helpful Report

Posted 9 years ago

Thank you for your comments Elaine. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“I was totally and honestly shocked with the quality of the flowers. This was my mums birthday and I was travelling down to give her them at a family dinner. She opened them and the card was bent and creased. The cake was pathetically small. The flower was small. My sisters made a joke and said what did they cost 5 in tesco's. I paid 27 pounds and would have been better paying less in tesco's and buying a cake and a card. It would have been less money and better quality. I'm discussed with ur quality”

Helpful Report

Posted 9 years ago

Thank you for your comments Nicola. I am sorry to hear about the disappointment with your order. Please do get in touch with us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you.

Posted 9 years ago

“Sadly I'm very disappointed with the flowers I bought. What I was lead to believe from the photo and description given about my order, was nothing like what was delivered. Actually, when my friend sent a photo of the flowers she received, I was totally embarrassed, and also angry at the price I paid for such a sad looking bunch of flowers!”

Helpful Report

Posted 9 years ago

Thank you for your comments, I am very sorry to hear that you have been disappointed with the flowers received, please be assured that we want to look into this further for you. Please could you get in touch with us on flowers@bunches.co.uk or 0800 626 249 so we can look into this further for you. Thank you in advance.

Posted 9 years ago

“Ordered flowers on the 9th February to be delivered to a workplace on the 12th for Valentine's day. Currently 9.45pm on the 15th of February and no flowers have been delivered. I have effectively gave away money, It's a fantastic business model, take money”

Helpful Report

Posted 9 years ago

Thank you for your comments, I am very sorry to hear that your order hasn't arrived, please be assured that we want to look into this further for you. Please could you get in touch with us on flowers@bunches.co.uk or 0800 626 249 so we can look into this further for you. Thank you in advance.

Posted 9 years ago

“Very bad, received dead dried out roses.....will not be using bunches again”

Helpful Report

Posted 9 years ago

Thank you for your comments Nardeep, I am very sorry to hear that your flowers arrived this way. Would it be possible to get in touch with us regarding this matter so that we are able to look into this further for you. You can contact us on 0800 626 249 or flowers@bunches.co.uk Thank you.

Posted 9 years ago

“when i ordered the flowers i did not expect them 3 days later spoiling my sisters birthday”

Helpful Report

Posted 9 years ago

Thank you for your feedback David. I am so sorry to hear of your disappointing delivery experience with DPD, our delivery partner. Please do email us at flowers@bunches.co.uk and one of our Customer Support team will happily look into this for you straight away.

Posted 9 years ago

“Paid extra for a delivery on Wednesday morning but didn't arrive until thursday. They HAD to arrive on Wednesday as my girlfriend was going away as of the afternoon therefore she didn't receive them. Very unhappy and want a refund”

Helpful Report

Posted 9 years ago

Thank you for your feedback Matthew. I'm sorry to hear about your disappointment with the delivery of your bouquet. Having checked with DPD, it appears that delivery was attempted on Wednesday 10th at 09.10 and a calling card left. Please contact our Customer Support team at flowers@bunches.co.uk if we can be of any further help.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,308 reviews