Bunches.co.uk Reviews

4.7 Rating 202,309 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,309 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusted in the flowers I ordered for my mum for mothers day I could have bought some beautiful flowers for her half the price but I wanted them delivering to make her feel special. They were delivered half dead and squashed and hardly any flowers looked like a £4 bunch of flowers from asda, I will not be buying from them again total rip off.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Amanda. I am sorry to hear that you are disappointed with the flowers you ordered. Could you contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“First time I've used this site, will be the last. Very disappointed ordered flowers almost two weeks in advance to arrive at my mums work yesturday (Friday 4th March). Flowers never arrived and all I could be offered was for them to be deliver Wednesday!!!! What good are Mother's Day flowers three days late??? So instead I've had to go to a florist and be out of pocket whilst i wait for a refund which will take up to 5 days.”

Helpful Report

Posted 9 years ago

“I know its Mothers Day, and flowers are more expensive than usual. However to pay £20 for the pitiful bunch that arrived here this morning is nothing short of robbery! I could have got much better at the petrol station for a fraction of the price!”

Helpful Report

Posted 9 years ago

Thank you for your comments Mark. I am sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Purchased present for my mum for mothers day. Bouquet arrived and upon looking at them I have highly disqusted with the value and quality. 20 stems looks nothing especially for 20.99. I could have got a bouquet from my local flourist for the same price but much more compact . Would not buy the freesia set again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Marion. I am sorry to hear about your disappointment with the flowers you ordered for your mum. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Used this company for the very first time- their stuff looked extremely good, and good value, however, i ordered 2 seperate bunches- one for my mum, one for the mother in law.... both arrived 2 days early- which kind of doesnt make it that special, also, both bouquets i ordered were bad- 1 wilted and bone dry, 1 with all broken stems and extremely small. I ordered replacements from Debenhams flowers- which i can highly recommend, i ordered them at 8pm last night and they arrived at 9.20 this morning. I emailed bunches customer services, whom got back in touch at 9am this morning (the day before mothers day) and told me they can send replacements- bit pointless now as they wouldnt have got there in time now anyway, which is what i have told them, I shall wait and see what happens next, but at the moment, its looking like i definitely will not be buying from here again- not very good considering its my first order from them!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Phil. I am sorry to hear about your disappointing experience with us. I understand that our Customer Support Team are looking into this for you. If you need any further help, please do contact us at flowers@bunches.co.uk.

Posted 9 years ago

“Really disappointed with the flowers - so small for the price and most them were half dying and dry where they had been left at the post office with no water!!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Annette. I am sorry to hear about your disappointment with the flowers you ordered. If you can contact us at flowers@bunches.co.uk or on 0800 626249, one of our Customer Support Team will happily look into this for you.

Posted 9 years ago

“Absolutely rubbish. Bouquet nothing like what ordered. I could have picked up something better from petrol station. When I complained they said what they have sent was what was ordered. Clearly misleading customers. If you need to keep happy occasion happy, please buy your flowers elsewhere. I will not be going on this site ever again and neither will friends or family. Turned a 18th birthday celebration into a unforgettable terrible memory.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Attia. I am very sorry to hear about your disappointment. If you do need any further help, please contact our Customer Support Team at flowers@bunches.co.uk.

Posted 9 years ago

“Hi I just want to say I ordered flowers for Mother's Day I was very disappointed to find out that the flowers my mum received were nothing like they picture you have up also half of the flowers were dead I paid over £20 pounds for what flowers that look like £3 from superstores appalling very upset I would advise everyone to to use this service”

Helpful Report

Posted 9 years ago

“Just received flowers, chocs for mothers day from my sons, I couldn't hide the disappointment from my face when I when I opened the box, the meagre bouquet was nothing like what was advertised on your page, for the price they paid I would have got a huge bouquet from any supermarket and a bigger box of chocs, delivery was good but that's all.”

Helpful Report

Posted 9 years ago

“Flowers do not look anything like the picture, should've thought this since the price was so reasonable. Would've rather have paid more for better quality somewhere else”

Helpful Report

Posted 9 years ago

Thank you for your comments Jodie. I am sorry to hear that are disappointed with the flowers you ordered. If you could contact our Customer Support Team at flowers@bunches.co.uk, we will happily look into this for you.

Posted 9 years ago

“What disappointment with the flowers that mother has received today from your company. What absolutely shocking value for money and misleading photos on your website. I will be emailing you this information with an attached photo, comparing it to the photo that you have displayed. I honestly cannot believe how terrible the flowers are for the price that they cost.”

Helpful Report

Posted 9 years ago

“The flowers I ordered were sent to our daughter for her birthday. They arrived the day before which was ok as I hadn't paid extra for delivery on the day. However the birthday message from us hadn't been included although it was quite plainly written on the bill. I was contacted by my daughter to ask if we had sent them. Also the little cake which was included in the package hadn't been secured and this had damaged several of the flowers and also some of the icing on the cake. Of the flowers themselves, the carnations were alright (apart from those damaged by the cake) but several freesias had obviously not been fresh when dispatched. A very disappointing purchase.”

Helpful Report

Posted 9 years ago

Thank you for your comments Mrs Wyeth. I am very sorry to hear about your disappointing experience. Please do get in touch with us at flowers@bunches.co.uk or on 0800 626249 and one of our Customer Support Team will happily look into this for you.

Posted 9 years ago

“Disgusted, looked nothing like advertisement. Emailed a complaint only to be told I received what I ordered....... sent photo also. No response. Emailed and told them I would tell all my friends about the disrespectful customer service. NEVER USING AGAIN.”

Helpful Report

Posted 9 years ago

Thank you for your comments Kim. I am sorry to hear about your disappointing experience with us. If we can be of any further help, please contact us at flowers@bunches.co.uk.

Posted 9 years ago

“The flowers were sent to my sone and daughter in law and two grand children as they were moving house and I requested a delivery date of 27th as that was the day after they moved in. They were delivered on the 26th and obviously no body was there so they were taken back to the depot. I spoke to my son this eveing and they have still been able to collect them from the depot. By the time they receive the flowers they will be dead and wilted. What a waste of money. I e mailed them and told of this problem and they were not at all concerned. I will never use them again and go to a proper florist.”

Helpful Report

Posted 9 years ago

Thank you for your comments Lesley. I am really sorry to hear about your disappointing experience. If you can call us on 0800 626 249, one of our Customer Support Team will happily look into this for you.

Posted 9 years ago

“Absolutely fuming at the state of these flowers Paid £30 for what i thought would be a decent size bunch of flowers as a treat for my MUM, and would of been a lovely surprise, there is about ten flowers in the bunch, and looked almost dead, very unhappy to say the least. will never buy flowers online again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Bethany. I am so sorry to hear about your disappointment with the flowers you ordered. Please do contact us at flowers@bunches.co.uk or on 0800 626 249 and one of our Customer Support Team will happily look into this for you.

Posted 9 years ago

“I sent flowers to my sister in law for the birth of her baby last week - this weekend I went to visit and was embarrassed by the flowers I saw I paid nearly £30 And frankly a £10 bunch from tesco would have been better - disappointed from. Sawbridgeworth”

Helpful Report

Posted 9 years ago

Thank you for your comments Karen. I am really sorry to hear about your disappointment with the flowers you ordered. Please do get in touch with us at flowers@bunches.co.uk or on 0800 626 249 and one of our Customer Support Team will happily look into this for you.

Posted 9 years ago

“I paid extra for my flowers to be delivered on my mothers 80th birthday and they were delivered 2 days late. I have since spoken to your company and they have promised recompence but still waiting for that too! Nia”

Helpful Report

Posted 9 years ago

Thank you for your feedback Nia. I'm really sorry to hear about the delay in delivery of the flowers for your mother. Please do get in touch with us on 0800 626 249 or at flowers@bunches.co.uk and our Customer Support Team will happily resolve this for you.

Posted 9 years ago

“Birthday Butterfly Flowers 3 out of 10 Carnations were Broken Freesias Brown in Colour Flowers in General Poor. Sue Aherne. Birmingham.”

Helpful Report

Posted 9 years ago

Thank you for your comments Susan I am so sorry to hear that your flowers arrived this way, its very disappointing as we want every order to arrive perfectly. Would it be possible to get in touch with us n 0800 626 249 or flowers@bunches.co.uk so that we are able to look into this matter further for you. Sincerest apologies and thank you in advance.

Posted 9 years ago

“I was disappointed that the flowers arrived the day before they were requested, which caused a problem as the recipient was not at home to receive them.”

Helpful Report

Posted 9 years ago

Thank you for getting in touch Sharon. The delivery chosen was the Royal Mail 1st class post delivery, of which is a 1-2 day service. If you would like to discuss this further with us please contact our customer support team on 0800 626 249 and we will be happy to help.

Posted 9 years ago

“Ordered flowers for my Mums birthday. Very, very disappointed with this offering. The flowers were nothing like the ones on the website. One spring of gypsophila, some of the flower heads were broken and hanging down, not nearly as full as promised in the picture. Have used Bunches in the past and been pleased, but will not be using again. My cousin gave her a beautiful bunch of flowers from Asda at half the price I paid. Jan”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jan, I am so sorry to hear that this has happened. Please do get in touch with us at flowers@bunches.co.uk as all our bouquets and plants should arrive in perfect condition and we will happily help rectify this.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,309 reviews