“The flowers looked beautiful on arrival but only lasted a couple of days. Very disappointing as they were for my parents who had received some devastating news. Don’t think I’ll be hurrying back to order again. Sorry!”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“My border arrived safely and on time. Unfortunately the flowers looked more like I could have bought them at a garage. I ordered a medium size bunch and it didn't look anything like the photo. I thought that were choices included free but they didn't come with that bouquet. I complained but Bunches gave a slight apology and said they would send a copy of my order but that hasn't arrived yet. Will go back to known retailers from now on.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been disappointed with your order. We can confirm this bouquet is only available in a standard size, our flowers are sent in bud and do need time to bloom to resemble our online image. We do not provide free chocolates and as explained in our communication no chocolates were ordered or charged for when the order was placed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Hello there. Was very disappointed with the flowers my daughter received. They arrived in a poor condition and were partly crushed which put the delight out of them. Will not be using again .”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that they have been damaged during transit. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“The flowers I ordered did not look like photo on website and the person I bought them for said a few were dead and sent me a photo of a sad bunch of flowers”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“certainly not worth the money, could have bought better from the local supermarket. dissappointed”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I sent my friend the oriental bunch, which should have contained lillies. She sent me a photo to thank me however the bouquet didn't have any lillies in it. I selected this bunch as these are her favourite flower. I contacted customer service about this however it's been a few days now and I haven't heard back from anyone! Good price and the updates on tracking were great but due to this experience with missing flowers and no response to resolve, I won't be purchasing again and don't recommend unfortunately.”

Helpful Report

Posted 3 years ago

“Mixed bag, placed two orders, flowers for wife perfect and ass expected, flowers for Mum have arrived decaying, brown heads with holes in and snapped stems two stars for inconsistency, sorry Bunches but cant give better than that and will have to try another company in the future.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers never looked as nice as the picture online and they did not last a week”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Not very good experience this time, Bunches did not deliver on the day I requested and when I enquired about this they stated that I should have had an e mail telling me this (I did not). This was for a sick relative and they did not get this till later. Disappointed”

Helpful Report

Posted 3 years ago

“Nice flowers but they passed my data onto an arbitrary review site, how about asking permission before monetizing my data first?”

Helpful Report

Posted 3 years ago

Thank you for your review. Can you please contact us on flwoers@bunches.co.uk with more information about this. Kind Regards Bunches

Posted 3 years ago

“My order was not delivered on the day. Requested.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Not upto standard Flowers did not compare with photo on web site”

Helpful Report

Posted 3 years ago

“The last delivery of roses was poor - my friend said they were dying when she received them which is unusual for your service”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Website was easy to navigate and delivery notifications were timely. However the quality is very disappointing. They flowers are nothing at all like the image on the website.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Half of the flowers died and did not bloom”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I have this before and I will say it again, your flowers are wonderful but your web site is rubbish. Once again today I have tried to send flowers to a deserving friend and your site refuses to accept the password I have and won't let me change it because you say I already have a password. If this last bunch of flowers doesn't arrive you are history.”

Helpful Report

Posted 3 years ago

Thank you for your email. We are sorry you are experiencing difficulties changing your password. We will be in touch shortly to help you with this. Kind Regards Bunches.

Posted 3 years ago

“Poor value for money. I can get larger bouquets at the supermarket for a quarter of the price yet the same quality!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Delivery was a day late and after my mother’s birthday”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry your gift didn't arrive as expected, we will be in touch with you very soon regarding this issue. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 3 years ago

“Bought some flowers for my wife for our anniversary and they lasted about a day before starting to turn brown. Not impressed at quality.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“The ordering process was easy. Delivery was as requested. However, the quality of the flowers was very disappointing. Within 48 hours of delivery all of the roses had turned brown and had to be thrown away on day 3.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews