“Not worth £30 pound the bunch was laughable won’t be ordering again”

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers were lovely when arrived but even when following instructions started to die after 2 days. Not what you expect when ordering something of that expense.”

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Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“I ordered what I thought was a bunch of flowers in a little bright jug but was told they came with out the jug. Very disappointed ☹️”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been disappointed with your gift. We do explain on our website that the vase is not included. The flowers are displayed in a vase to give you an example of how the flowers can look once been arranged in a vase. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 3 years ago

“Flowers died after two days had to throw most away Ended up with three wilted sunflowers for £28 Will go to Tesco’s next time”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“A lovely bouquet spoiled by lack of moisture. The letterbox flowers had clearly not been watered and were very dry when delivered by Royal Mail. A shame.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers arrived dying & died within 4 days”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Poor quality flowers. Didn’t last long”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the blooms didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Didn't do enough to help me when wrong address was given. Message read flowers delivered. It was only when I contacted the receiver. I new the flowers had not been delivered.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry that incorrect information was provided that led to the recipient not receiving their gift. When an order is placed on line we rely on the information you have provided to be correct and the gift was sent out as instructed. We understand this is disappointing, however we cannot be held responsible for the gift not arriving with the recipient when an incorrect address was provided. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Surprisingly intact delivery despite the lack of attention and damaged/uncared delivery by DPD!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Disappointed with how the flowers delivered just didn't 'open up' and stayed similar to how they arrived, before passing thier best. The bunch was presented very nicely, I just would have preferred more life.”

Helpful Report

Posted 3 years ago

“Wrong flowers recd by my daughter. A replacement bouquet was sent out (this time the correct flowers) . Unfortunately DPD just left on the door step in the street ( no front garden) because my daughter was out. By some miracle they were still there when she came home. She lives in a city and the flowers were left on the pavement for anyone to take. The flowers are usually delivered by Royal Mail, who will leave with a neighbour or at worst take back to a secure post office. I have used bunches for over 20 years and Royal Mail have always been used and arrived on allocated day. I will not order again if DPD is used I’m afraid”

Helpful Report

Posted 3 years ago

thank you for your review. We are sorry to hear the wrong bouquet arrived, when a replacement bouquet is sent out we always use a courier service to ensure the gift is delivered as soon as possible as Royal Mail deliveries can take up top 2 days to arrive. The courier service are able to leave the parcel at the address if this is deemed safe, therefore our apologies for this being left on a busy street. We are pleased to hear the flowers were received by the recipient. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Very disappointed with the flowers. Even though followed all the instructions with watering and flowers food,but still the flowers started dying from day 2 and had to throw them away on day 5 of delivery, so very disappointed with the purchase. I am sorry but I ''ll never buy them again.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Actually after years of loyal ordering I feel these may be the last ones I order. Quick delivery but £25 gets you more (and fresher) from the local florist. They came quite bashed up and are almost ready for the bin 3-4 days later.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Was very disappointed. The flowers were a gift for my friends 30th. They didn't look nearly as good as they did in the photo on your website.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed, flowers didn't arrive on the day and when I rang Customer Service the next day they said that they were being delivered that day. They never arrived again so another phone call to Customer Service who apologised and said they would upgrade the bouquet and deliver it the next. Fingers crossed it arrives this time.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected and a replacement was sent. After checking the tracking we can see that your gift arrived the following day with our courier service. Please accept our sincere apologies for any disappointment this matter may have caused. kind Regards Bunches

Posted 3 years ago

“Put the wrong delivery date in for the flowers. Totally my fault. However, 2 emails and an attempted phone call to see if this could be changed were met with no reply or acknowledgement. In a competitive market, customer service is key, and yours was the poorest I have experienced in some time.”

Helpful Report

Posted 3 years ago

Thank you for you review. We are sorry to hear that you received no reply from us. After looking into this we cannot find any email from you using the email you have provided. If yo would like to forward your original email with the time stamp to us, we can then review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“The flowers were delivered to my sister last Wednesday afternoon and were beautiful. By the Saturday they were all dying. I live in the Netherlands and my sister only told me a few days ago this happened. Normally Bunches flowers last much longer. I’m very disappointed this time. Total waste of my money.”

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Posted 3 years ago

“I have used your service for many years to send flowers to friends and family. Last week I ordered flowers for myself for the first time and was disappointed in the quality of the tied posy I ordered. ( I felt somewhat embarrassed to wonder what my previous orders for others had been like).”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Ordering process is easy and the selection of flowers is good. Problem occurred when needing to change delivery. No help available outside of standard office hours. A voice message says to use the website chat facility - which doesn't exist. I found out after ordering that the recipient had gone away and wouldn't be back for a week. Tried to change the delivery details with Royal Mail, but despite allowing that, they were delivered anyway. So some lovely expensive flowers have sat and died in a box. not good.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“We ordered some flowers for a friend’s birthday, when she showed them us on the day we were disappointed and a little embarrassed. There were not a lot of flowers for the price paid and they didn’t look like a bouquet of flowers - more like a small bunch purchased from a shop. It has put me off ordering again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers arrived in poor condition. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews