Bunches.co.uk Reviews

4.7 Rating 202,227 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,227 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not happy with bunch it was much smaller then what it looked in the picture - first time and last time”

Helpful Report

Posted 9 years ago

Thank you for your feedback Syed. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“The bouquet was really less is did not look full at all. It came in a box which damaged the flower a little”

Helpful Report

Posted 9 years ago

Thank you for your feedback Salma. I am very sorry to hear that this has happened. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“I went to visit my neighbour across the road to see the bouquet I sent to her from you. it was one of three I sent to various friends. To be truthful, I was disappointed as it did not look anything like the bouquet on your website where it looks a wow factor bouquet. It looked like a bunch that could have been easily bought in Tesco for £3-£5's. Sorry to be so negative but these were my genuine thoughts. Valerie Williams”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mrs Williams. I am very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Not really impressed. Flowers looked nothing like the picture. Disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Tanya. I am very sorry to hear that you have been disappointed on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“They delivered deferent flowers from the ones I chose 2, the delivery service was poor. I asked them to put the parcel in a safe place specifically in the garage and the garage was left unlocked for them but they put the parcel in a brown bin for the neighbour. What a thing to do for someone's mother 's day present!”

Helpful Report

Posted 9 years ago

“Not worth the money . Looked nothing like the picture I could of got a better bunch from the shop . Waste of money and arrived in a card board box!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jay. I am very sorry to hear that you have been disappointed with the flowers on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“I ordered flowers to be delivered on Monday 16th May for my daughter's birthday and her boyfriend arranged for her to have the day off so she would be at home to receive them. I was horrified to receive an email on the morning of Sunday 15th May to say they had been delivered. My daughter was away for the weekend so she was not there to pick them up from the lobby of her flat. So she has unnecessarily lost a day's pay which she could least afford to do. I emailed you straight away and you have not even had the courtesy to reply to my email. I will not be using your company again. Ros Saunders”

Helpful Report

Posted 9 years ago

“The flowers delivered were nothing like the web site picture, I contacted bunches who sent a replacement bouquet which was an improvement but still did not resemble the web page picture. Would I use Bunches again .... doubtful.”

Helpful Report

Posted 9 years ago

“Having ordered from here before, and been very pleased with the order, I ordered again for my Mums birthday. Flowers arrived a day early, not really a big deal, but they bore absolutely no resemblance to the photo on the website. My Mum was too embarrassed to say anything, but I was shocked when I saw them. Was even more mortified when they were sat next to a beautiful vase of cheaper supermarket flowers my brother bought.....think they wilted in shame! To be fair, customer service replied promptly and have offered to send another bouquet so I'll reserve judgement”

Helpful Report

Posted 9 years ago

Thank you for your comments Sharon. We were so sorry to hear that your flowers arrived in this condition and certainly do not expect this to happen. I can see that you have been in contact with our customer support team already and this has been rectified with our apologies.

Posted 9 years ago

“Disappointed with the flowers I ordered this time. Flowers were wilted and did not look as good as they normally.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Lynn. We are so sorry to hear of your disappointment and certainly do not expect this to happen. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you in advance.

Posted 9 years ago

“When I received the flowers they didn't look like the flowers that the picture showed”

Helpful Report

Posted 9 years ago

Thank you for your feedback Miss Phiri. I am very sorry to hear that you have been disappointed with the flowers on this occasion . Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Purchased on the 3rd May. Requested the delivery date to be the 13th May. 10 days to work with or so I thought. They arrived on the 14th when the person I brought it for would not be working as it is the weekend. She received them when she came to work on the 16th May. She received the present but due to the day it had been delivered, the moment had been lost. Not happy but it is what it is. This is my 1st experience with this company. I'll try another company when I send flowers next.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Elroy. I am very sorry to hear that your gift arrived later than requested. Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Disappointing hamper for 'girly night' Macaroons looked cheep as did chocolate”

Helpful Report

Posted 9 years ago

Thank you for your feedback Andrea. I am very sorry to hear that you have been disappointed on this occasion with the hamper that was received. Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Flowers looked beautiful . They were good value all the money seems to go into the quality and volume of the flowers instead of the postage and packing.”

Helpful Report

Posted 9 years ago

“Delivery not made even though recipient was in. Birthday flowers for an 82 year old lady with Parkinsons. She had to collect next day.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Denise. I am very sorry to hear that you have been disappointed with delivery on this occasion. Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Not impressed look nothing like the picture on the website could have got better quality from aldi”

Helpful Report

Posted 9 years ago

Thank you for your feedback Katie. I am very sorry to hear that you have been disappointed on this occasion with the flowers that have been received. Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Still don't even know whether my flowers have been delivered as I wasn't prepared to chase the recipient to see whether a calling card had been put through the door due to it being innappropriate and bunches have advised me they can't help.”

Helpful Report

Posted 9 years ago

“Ordered online May 6th with free delivery and free chocolates. Flowers delivered pm Tuesday, May 10th but no chocolates with them. Didn't see the flowers but friend said they were beautiful and she was delighted with them.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jean. I am very sorry to hear that the chocolates where missing in your order on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Didn't deliver on correct day. Flowers were ok.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Ryan. I am very sorry to hear that your order arrived on the incorrect day. Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“I have ordered from you on a number occasion, s and been very happy but unfortunately this time I was very disappointed , they were for my daughter in law's. Birthday and looked very sparse in the vase. there were only 8 carnations . it has put me off ordering again .”

Helpful Report

Posted 9 years ago

Thank you for your feedback Pat. I am very sorry to hear that you have been disappointed on this special occasion. Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,227 reviews