Bunches.co.uk Reviews

4.7 Rating 201,067 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,067 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company do beautiful flowers as you would expect for the price, but sadly they didn't arrive on time which was less than ideal for a birthday gift sent some distance. In registering my disappointment my dialogue with customer services wasn't overly sympathetic no real feeling of being a valued customer just quoting the usual disclaimers and suggesting courier service. No doubt this would have been my best option for the distance involved but I expected the destination to be considered by Bunches when deciding when to despatch, but it clearly isn't. Perhaps it would be more helpful to their customers to have this a bit more prominent when booking, rather than focus on their 95% success rate.”

Helpful Report

Posted 3 years ago

“I've not had a problem before, so am quite happy overall. However, this time, tracking just showed a picture of a box outside my 99-year-old aunt's door. I sent the 'thinking of you' flowers because talking on the phone is difficult since she had CV19. I can't even check whether she was there to receive them. I think delivery should be to a person who can pass them on to a recipient who's not there when delivery is made. This should be discussed with your couriers.”

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Posted 3 years ago

“Not what was expected from the photos.”

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Posted 3 years ago

“disappointed with flowers delivered for the price paid, won't be using again”

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Posted 3 years ago

“The first time Bunches have let me down, I ordered flowers to be delivered on the 30th of April, the flowers did not arrive till the 3rd of May”

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Posted 3 years ago

“I don't think they matched up to the online picture”

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Posted 3 years ago

“Less flowers than I expected, not quite as the photo on the website.”

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Posted 3 years ago

“Pretty average. I have used Bunches before but the recipient is always dissppointed. I probably will not use this company again. There was only one stem of gypsophila so the arrangement looked pathetic”

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Posted 3 years ago

“Unfortunately letterbox flowers were left over back gate with no delivery card put through letterbox or delivery report to buyer. Found a few days later after checking tracking. First time I have been disappointed though, and I guess this is fault of Royal Mail rather than Bunches. Has put me off though but the website is user friendly and has a good choice of flowers.”

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Posted 3 years ago

“Very disappointing that my flowers, sent as a birthday gift were 2 days late”

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Posted 3 years ago

“Was disappointed the freesias was yellow and nit white as shown”

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Posted 3 years ago

“Flowers arrived late meaning my wife did not receive them on her birthday, which was a day after the flowers were due to be delivered.”

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Posted 3 years ago

“Unfortunately the let down was the delivery via Royal Mail ordered Thursday not received until late Monday afternoon despite a tracing that said recd at local depot for delivery the following day (Friday) therefore when arrived on the Monday afternoon the blooms were not at their best! Some heads of flowers broken and some squashed! Fortunately I had some of my own flower food as none was attached(?) and the intact flowers have survived and I am enjoying them. Fortunately I purchased these for myself I would have been most disappointed if the bouquet had been a gift !”

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Posted 3 years ago

“I was able to see the flowers I had sent to my brother and sister in law, but was a bit disappointed. I thought the carnations would be bigger, but maybe I should have spent more money and got a better bunch.”

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Posted 3 years ago

“Nice flowers, disappointed no fragrance as main reason for purchase.”

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Posted 3 years ago

“I ordered a bouquet approximately 12 days before the 90th birthday. I received a notification 6 days later stating they were unable to fulfill this due to supply difficulties and offered me an alternative which I accepted. On the day they were due to be delivered I had not heard anything and therefore in the afternoon contacted them to be told they would not be delivered until the next day. It seems that there was an oversight by them and they told me that this happens at times. I was very disappointed regarding this.”

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Posted 3 years ago

“Flowers had a good variety of colour but a few of the stems were snapped unfortunately.”

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Posted 3 years ago

“Only second time of using them and was bitterly disappointed this time , flowers looked nothing like the picture , when I complained I got a generated response and no follow up. Won’t use them again”

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Posted 3 years ago

“The photograph of the flowers looked amazing. When they came there were more green leaves and only about 5 flowers. Whilst the flowers were nice they were nothing like the photograph. This was dissappointing as they were not cheap. I didnt think they were value for money.”

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Posted 3 years ago

“Sadly, the most recent delivery was not up to your usual excellent quality. My step mum was surprised, and I am too, because she’s usually so delighted with Bunches flowers. ☹️”

Helpful Report

Posted 3 years ago

Bunches.co.uk is rated 4.7 based on 201,067 reviews