“I sent these to very dear friends for their golden wedding anniversary. After I had paid a notice came up to say you could not guarantee delivery on the correct day because of covid. Had I known this before that point I could have made the decision whether to continue, which I would have done. My friends already had their plans cancelled which was completed with the late delivery of my flowers. You should have been honest, I could have ordered them earlier to counteract the unavoidable delay”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Late delivery. The flowers were not as pretty as The picture and quality not as good as other competitors.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I ordered flowers for fathers day to arrive on the Saturday, however they did not arrive until the Tuesday night. There was not much on their website to advise ordering days in advance and I didn't get any sort of notification about delivery, it would have nice to have a message to let me know they would be arriving 3 days late!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Ordered for my wedding anniversary delivery came on the day just over 7 days. The foliage looked like it had been eaten by snails and some of the flowers were half dead. Real letdown as used before and been good. Not good for my wife having to throw most of it away”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Ordered flowers to be delivered with ten days notice. Flowers arrived two days late. I’ll go somewhere else next time.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived two days late (flowers were turning brown) and you don't get confirmation of when they have even got to the recipient. Wouldn't use again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers didn’t arrive on requested day and were wilted when they arrived 2 days later. The recipient commented that the bunch was smaller and inferior to those he usually received from me (from a different company). I wouldn’t use again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The poor peonies wilted and died within 4 days of receiving them :(”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived 1 day late, on unpacking the flowers some of them were already turning brown. By the morning of day 3 espite there being plenty of water in the vase thee petals had started to drop & by the morning of 5th day the flowers looked terrible - as if they were well over 1 week old. Overall was extremely disappointed with the flowers.”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Delivery was late and the flowers was not fresh and had to be thrown away within 4 days”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Arrived a day later than expected. Flowers were crammed in the box, some of the flowers were damaged even though the box was intact ( bad packaging) rather than the fault of the mail person. I did request that they be left with a neighbour if the person was out, but was left on the doorstep in the full hat if the sun. Not much impressed.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Worst flowers I have ever had, died within a week despite following the instructions. Very disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Ordered 5 days prior to Delivery and still didn't arrive on time..... On Arrival very poor amount of Flowers in bouquet that was ordered and certainly wasn't value for money. Have used Bunches several times in the past and always have been pleased with Delivery and contents. Do truly disappointed as this was for my Sister's birthday.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers arrived 20/06/20 80% of blooms dead and binned by 25/06/20 very disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“A little dishevelled when received and no note was attached”

Helpful Report

Posted 4 years ago

“My rating of poor is only relevant to my recent order, not the company in general. Until last week I had used the company a couple of times a year for about ten years and had been very happy with the service. However this time was different. I (John Francis) ordered flowers for my wife Denise for our anniversary. In summary, I ordered the flowers on June 17th for delivery on the 19th. They did not arrive until the 20th and were beginning to wilt. By the 24th they were effectively dead and not fit for display. With regards, John francis”

Helpful Report

Posted 4 years ago

“Despite paying extra for 'courier' service, my surprise anniversary gift turned up at 2.30 pm, the card was the size of a postcard, very few chocs, and very small gin, not worth the money.”

Helpful Report

Posted 4 years ago

“Beautiful flowers but dreadful delivery service. Flowers ordered 1st class on 14th June for a friends birthday on 18th. flowers not delivered until 20th. Very disappointing.”

Helpful Report

Posted 4 years ago

“The flowers although ordered I’ve a week before the chosen delivery date arrived 2 Days late. Given that I expect that they were posted 2 Days in advance of due date they were not as fresh as they might have been. Dissapointing”

Helpful Report

Posted 4 years ago

“I was pleased with the bouquet that arrived, however it did arrive the day after I asked for it to be delivered. Also, the flowers did not last very long... we followed all of the guidelines but some of the flowers died after 2 days and the rest followed after about 5 days! Lovely flowers but not happy with how long they lasted!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews