“The delay in delivery possibly didn’t help, but the flowers as lovely as they were were almost at the end of their best on arrival. The sunflowers still looked lovely, but unfortunately haven’t lasted.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Ordered flowers on behalf of my dad to my mum for their anniversary. Was really disappointed when I saw them. Looked about 50% of the volume of flowers that were in the photo and my mum had tried to hide the wilted ones at the back.”

Helpful Report

Posted 5 years ago

“I purchased the Freesias for their scent and they were described as having a wonderful scent. When delivered they looked okay but had virtually no smell to them whatsoever, very disappointed with my purchase./”

Helpful Report

Posted 5 years ago

“Not impressed and will not order from again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Ordered these flowers for my daughter in-law on the birth of our new granddaughter fluffy teddy was lovely the flowers however where a slight disappointment carnations purple and pink and i payed extra for gypsophila i didn't think they were worth almost £40 and that was with a new customer discount”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers were fine but the delivery was 2 days after the persons birthday”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Not as good as they used to be.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers I ordered were sent with no water and arrived very wilted. Thankfully they perked up when they were given water and looked fantastic.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you were disappointed the flowers didn't arrive in any water. We do not provide any moisture with the majority of our arrangements as moisture can encourage the buds to start opening, which we try to avoid whilst the flowers are in transit as this can damage the petals. We Are pleased to hear that once in water the flowers fare well. Kind Regards Bunches

Posted 5 years ago

“I've been extremely happy with Bunches and used them exclusively for many years, so I was very surprised by the poor quality of my last order. My Mum's birthday flowers arrived looking a bit wilted and didn't last the week.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Good service but the flowers weren’t even the same species as photos and the bouquet was very small”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I paid for next day courier delivery. My daughter lives above commercial premises, The courier, which was actually Royal Mail, tried to deliver the next day and rang the bell but didn’t hang around and by the time she got downstairs the courier had left. As she did not know what the delivery was she opted for the re-delivery 3 days later. By the time the flowers arrived they were well passed their best. They were sent for a specific purpose and the moment was completely lost. Very disappointed and won’t be ordering again 😡”

Helpful Report

Posted 5 years ago

Thank you for your review. We are very sorry to hear the calling card was not marked perishable to alert the recipient of this.. We will be in touch with you very soon to resolve this with you. Kind Regards - Bunches

Posted 5 years ago

“I usually send some flowers to my mother never seeing them and she of course always so pleased. this time i sent some and the day they arrived the family descended on her. i saw the flowers so heads were broken they looked tired and old, did i complain No... should of done.. maybe use a different supplier next time.. we have a choice”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“I ordered Cherry Blossom bouquet for my mother's 89th birthday and was very disappointed. The bouquet did not look like the picture that was on the website, as the flowers were very sparse, even when the lily's started to flower. Too expensive also for what you get, will not be using Bunches.co.uk again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Disappointed they soon faded only lasted 4 days.”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers were limp cheap looking and lifeless. Very disappointed. Stick to M&S people.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I am sad to say the quality of my recent order was very poor compared to my previous orders I hope this is down to the covid situation and that they do get back to there previous good quality or they will loose a lot of custom.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers were pretty but looked nothing like the photo and were extremely sparse which is disappointing for £24!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed with freesias received on Wednesday 8/7/20. A bit sad on arrival, box damaged &, apart from one stem, they were dead by the following monday.. Delivery left on doorstep so not sure who delivered them. (Both of us are disabled so getting -to the door is slow} Denise Hallam”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“There was no message/e-mail to me to say they had been delivered.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you are unhappy you didn't receive an email of delivery for your gift. The delivery service that was selected is not traceable, this information is provided in our delivery terms. We do however, offer a trackable service for customer that do require this for an additional charge. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Not as good as last flowers my work ordered . Disappointed indeed - shame and postal service delivered to wrong address even though correct address was on request !!!! Had to wait for neighbours to bring them to recipient .”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews