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Bunches.co.uk Reviews

4.7 Rating 201,234 Reviews
92 %
of reviewers recommend Bunches.co.uk
4.7
Based on 201,234 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

I live in Perth Western Australia, and have ordered from Bunches a number of times. Each time the recipient has been surprised and happy with their flowers saying they look and smell great and last a couple of weeks sometimes more. Delivery was on time, I've used both express and post. I was a little disappointed with the last order, they had missed putting the card in with the flowers, but it isn't something that would stop me ordering from them again. Living in Australia it gives me peace of mind knowing that my order will be there on time to put a smile face of the recipient.
Helpful Report
Posted 2 months ago
Thank you so much for the beautiful flowers you sent from me to my Niece who loved them. You never disappoint that is why I always use you and recommend you to everyone 100%. Thank you again.
Helpful Report
Posted 2 months ago
Sorry but for the price which included your discount given as a new customer the flowers were a very small bunch. Would not recommend at all.
Helpful Report
Posted 2 months ago
We're very sorry to hear you were disappointed with the size of your bouquet. Customer satisfaction is really important to us, and we understand it's frustrating when expectations aren't met. Many of our flowers are sent in bud to maximise vase life, which means they might look smaller initially but will open up beautifully over a few days. However, if you feel the stem count wasn't as advertised on our website, Please contact us and we can look into this further. Kind Regards Bunches
Posted 2 months ago
well pleased
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Posted 2 months ago
Really happy with the order. Loads of choices of bouquets to send. Super easy to choose a card and fill in the message. Perfect delivery, exactly when I'd asked for it. Would thoroughly recommend Bunches. First class
Helpful Report
Posted 2 months ago
Nice selection of fresh flowers
Helpful Report
Posted 2 months ago
Friend who received flowers from yourselves was very pleased with them.
Helpful Report
Posted 2 months ago
The lady that received your lovely bunch of flowers was so pleased with them, in pride of place on her hall table. Thank you for the prompt delivery
Helpful Report
Posted 2 months ago
Beautiful flowers and carefully delivered
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Posted 2 months ago
Very good delivery on time would use bunches again!
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Posted 2 months ago
Brilliant service as ever. The whole process was easy and I was keep updated on the status of the order throughout.
Helpful Report
Posted 2 months ago
My flowers and card arrived 2 days after the selected delivery date, for a birthday this isn’t really acceptable
Helpful Report
Posted 2 months ago
Thank you for your review. We're very sorry that your flowers and card arrived 2 days after your selected delivery date. This is definitely not the level of service we aim to provide, especially for an important occasion like a birthday. We understand how disappointing this must have been when you were hoping to celebrate someone's special day. We'd like to make this right for you. Please contact our Customer Support team on 01623 750343 or email flowers@bunches.co.uk with your order details so we can look into what went wrong and offer an appropriate solution. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience and disappointment caused. Kind Regards Bunches
Posted 2 months ago
The flowers arrived exactly as ordered and. My friend was over the. Moon with them. I have never ordered from bunches before bur I will next time. Thank you for making the occasion so special. Thank you
Helpful Report
Posted 2 months ago
Packaged beautifully, flowers were perfect had them a week and still going strong. Would order from here again.
Helpful Report
Posted 2 months ago
Always my go-to company for flowers. Most recent was an Azalea plant in ceramic bird pot for my 100 year old Aunt who was absolutely delighted with it. Always recomend.
Helpful Report
Posted 2 months ago
Very disappointed with bouquet, will not be using this company again.
Helpful Report
Posted 2 months ago
Thank you for your review. We're very sorry to hear you're disappointed with your bouquet. This isn't the experience we want our customers to have. Many of our flowers arrive in bud to ensure maximum vase life, which means they might look different from the website images at first. After being trimmed and placed in water with the flower food provided, they should open up over the next few days. If after your flowers have fully bloomed and still don't look right, or if there are any damaged or missing stems, please contact our Customer Support team at flowers@bunches.co.uk or call us on 01623 750343. We'd like the opportunity to make this right for you. We always aim to deliver happiness with our flowers and we're truly sorry we've let you down on this occasion. Kind Regards Bunches
Posted 2 months ago
My friend loves it. And delivered on the date promised.
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Posted 2 months ago
Recipient was pleased with her flowers and the additional packet of sunflower seeds! Thankyou
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Posted 2 months ago
Only used bunches as M&S let me down due to online outage. The flowers were beautiful thank you
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Posted 2 months ago
Ho potuto inviare una bellissima pianta fiorita e questa è stata molto gradita! Grazie infinite per la tempestività nella consegna che ha garantito la freschezza della meravigliosa Azalea scelta. Un modo bellissimo per far arrivare tutto il mio amore alla persona più importante della mia vita! Grazie!
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Posted 2 months ago
Bunches.co.uk is rated 4.7 based on 201,234 reviews