Bunches.co.uk Reviews

4.7 Rating 202,206 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers to arrive yesterday, it's now Sunday and nothing has arrived and they're closed. I will be calling on Monday and getting a full refund and I will take my custom elsewhere.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further. Thank you

Posted 8 years ago

“Arrived a day earlier than her birthday and than requested delivery!”

Helpful Report

Posted 8 years ago

Thank you for your review Susie, We are sorry to hear you are disappointed regarding the delivery of your gift. I have taken a look into this for you and can see that your gift was dispatched as requested on Monday 30th January on our free delivery service with the Royal Mail, as advertised this service is not our traceable option can take place between a 1-2 day period, although we are aware of this period we really will not know which day your gift would arrive on between the two. We do offer a courier service for an additional £5.95 or £7.95 which is a delivery service guaranteed for the day of your choice. We are sorry you feel disappointment and if you do wish to speak to us further regarding this please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Some of the flowers were damaged in arrival and I asked for a card with them and wrote one and they arrived without it”

Helpful Report

Posted 8 years ago

Thank you for your review Diane, we are very sorry to hear this and for any disappointment caused. I have taken a look into your order and unfortunately it does appear that there wasnt an personal message saved with your order when this was placed through our website. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we would be very happy to look into this further. Thank you

Posted 8 years ago

“Not delivered despite paying for next day delivery and being in all day. DPD delivery driver claimed he tried to deliver but blatantly untrue, and didn't bother calling either. What is the point of paying for next day delivery when it doesn't happen. Very disappointed. Have been told will be delivered tomorrow but that's not good enough. My advice - don't bother paying for delivery with Bunches, can't be relied on. Not interested in receiving them tomorrow”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment that this has caused. I have spoken to DPD regarding the delivery of this gift and they do assure me that they received no answer whilst attempting to delivery this item and this is to why a calling card was left. Please could you get in contact with our customer support team on either 0800 626 249 or flowers@bunches.co.uk thank you.

Posted 8 years ago

“I ordered the flowers to be delivered on the the 27th January. Unfortunately my friend was out but we know for a fact that her neighbour was in. When the Royal Mail tried to deliver and had no answer, he took the flowers straight back to the depot and put a card through my friends door. He just stated a parcel had tried to be delivered, no mention of FRESH FLOWERS! so when my friend had them redelivered, they were dead!”

Helpful Report

Posted 8 years ago

Thank you for your review Carol, we are sorry to hear this and for any disappointment that this has caused. I can see from our records that you have been in contact with our customer support team and that this matter has been looked into. Thank you

Posted 8 years ago

“Didn't get flowers for 4 days.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment that this has caused. I have taken a look into your order and can see that your gift was dispatched on our free 1-2 day delivery service with the Royal Mail. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be happy to look into this further for you. Thank you

Posted 8 years ago

“Really disappointing. Spent £23on a bunch of freesias that looked NOTHING like the photo. Definitely not ordering again Helpful Report”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment caused. I have taken a look into your order and can see that the gift you chosen was actually one of our birthday gifts and not Freesias as mentioned please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we would be very happy to look into this further. Thank you

Posted 8 years ago

“Really disappointing. Spent £25 on a bunch of freesias that looked NOTHING like the photo. Definitely not ordering again”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we would be very happy to look into this further. Thank you

Posted 8 years ago

“Purchased Sympathy flowers for friend who lost their mum...on tuesday 24/01/17. They did not arrive.. Friend Got royal mail note delivered on day of funeral.. Saying for them be to collected.. From royal mail office. As i sent them i should have been informed that they were not delivered to address.. I am deeply saddened by this service”

Helpful Report

Posted 8 years ago

Thank you for your review, We are very sorry to hear this and for any disappointment that this has caused. I have taken a look into your order and can see that your gift was dispatched as requested on Wednesday 25th January with the Royal Mail on our free delivery service as advertised this delivery can take place between an 1-2 period. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“The flowers were not delivered on the day. Not delivered on the rescheduled day and then closed. Waiting for Monday to get a refund. Worst company to buy flowers from.”

Helpful Report

Posted 8 years ago

Thank you for your review Kirsty, we are very sorry to hear this and for any disappointment caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we would be very happy to look into this further. Thank you

Posted 8 years ago

“Very disappointed in the bouquet size, it wasn't a bouquet but a "bunch" as the company name suggests. Should have known better. Won't be ordering again using by this website.I could have got just as nice a bunch from the supermarket for a lot less.”

Helpful Report

Posted 8 years ago

Thank you for your review Gillian, we are very sorry to hear this and for any disappointment caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we would be very happy to look into this further. Thank you

Posted 8 years ago

“Flowers arrived damaged, I've emailed Customer support and hadn't s reply so I facebooked Bunches and they'd asked if if sent an email so I hope they're chasing it up but to this point no feedback. Everything else was fine thought it the flowers had arrived Not damaged and had some quicker feedback about my complaint it would of been 5/5”

Helpful Report

Posted 8 years ago

Thank you for your review Bethany, we are very sorry to hear this and for any disappointment that this has caused. Our customer support team are currently working through all the emails that have been received and so I am sure that you will receive an reply very shortly if you haven't already. If you do need to please do contact us again on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“See complaint e-mail sent 26th January.”

Helpful Report

Posted 8 years ago

Thank you for your review, our customer support team are currently working through the emails we have received and so I am sure that you will receive a response to your email very shortly if you hadn't had one already. Please do feel free to contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we would be very happy to help you.

Posted 8 years ago

“Do not use flowers half dead and delivered 2 days early”

Helpful Report

Posted 8 years ago

Thank you for your review, We are very sorry to hear this and for any disappointment that this has caused. I have taken a look into your order and can see that your gift was dispatched as requested on Friday 20th January with the Royal Mail on our free delivery service as advertised this delivery can take place between an 1-2 period. We are sorry that you are disappointment with the flowers that have been received, please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be happy to look into this further. Thank you D

Posted 8 years ago

“Flowers were nothing like the photo, they had no card sent with them so my sister-in-law didn't know who they were from. Will not be buying from this site again.£19.99 wasted”

Helpful Report

Posted 8 years ago

Thank you for your review Dawn, we are very sorry to hear this and for any disappointment that this may have caused you. I have taken a look into your order for you and can see that a gift card was ordered with your requested gift and so we are truly sorry for our production error. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“The flowers have not been delivered.”

Helpful Report

Posted 8 years ago

Thank you for your review Carminda, We are very sorry to hear this and for any disappointment that this has caused. I have taken a look into your order and can see that your gift was dispatched as requested on Wednesday18th January with the Royal Mail on our free delivery service as advertised this delivery can take place between an 1-2 period. If the recipient had not been in at the time that an attempted delivery had occurred then a calling card should have been left for them. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“My daughter and I both ordered separately for very special aunties 90th birthday. My aunt sent pics and they were awful nothing like what we ordered. Looked like a cheap bunch of flowers from a garage forecourt. Both bouquets looked an insult!!! We are most upset and hope that the company will either refund our £50 + or replace them with something that resembles what they advertise.”

Helpful Report

Posted 8 years ago

Thank you for your review Maria, we are very sorry to hear this and for any disappointment caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we would be very happy to look into this further. Thank you

Posted 8 years ago

“I added a note to leave with neighbour or doorstep. This was taken to royal mail office which has limited hours and could only be picked up 3 days later. Due to the cold weather the flowers didnt look great.i wont be ordering again”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment this has caused. We do welcome all our customers to leave delivery instructions however unfortunately when using our free delivery service we are relying on the drivers to fulfill these as their usual policy is for an item to be carded and returned to the post office, usually the Royal Mail are really good in following these but this isn't something we can guarantee. Please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this. Thank you

Posted 8 years ago

“I've ordered from them before and had a good service. However this time around, they failed to deliver the flowers and despite three emails, did not reply to a single one regarding delivery. So basically they will take your money, not deliver the flowers and not reply. Awful customer service, will not order from them again”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment caused, unfortunately it does appear for some reason that we have not received any of the emails you have sent to us and this would be the reason to why you have not had a response from us. Please could you get in contact with our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“The flowers never arrived I put an error on the address ! My fault But even though I paid extra for guaranteed delivery it appears no effort was made to find the right address twenty yards away The flowers were meant for my Great Grandaughter from her disabled son I wrote a long email to ask for something to be done to help I got a standard no way ! Reply I acknowledge my error and asked for the company to look upon the situation with compassion Nothing ! Needless to say I can't recommend this company at all”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear of your disappointment caused by this, As mentioned I can see from our records that you have been in contact with our customer support team and this has been looked into. Thank you

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,206 reviews