Bunches.co.uk Reviews

4.7 Rating 202,202 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers received (lilies) but half of them dead and a number of buds snapped off. There was no water in the packing which probably accounted for the dead flowers. Very disappointed with the flowers and they will go straight in the bin. A complete waste of money and under-whelming.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be very happy to look into this further. Thank you.

Posted 8 years ago

“I ordered flowers on 9/2/17 and on 14/2/17 they still haven't arrived yet I was sent an email asking me to write this review. Has me worried that they have gone to the wrong person”

Helpful Report

Posted 8 years ago

Thank you for your review Amy. We are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be very happy to look into this further. Thank you.

Posted 8 years ago

“Delivered too early”

Helpful Report

Posted 8 years ago

Thank you for your review Jane, We are sorry to hear you are disappointed regarding the delivery of your gift. I have taken a look into this for you and can see that your gift was dispatched as requested on Wednesday 8th February on our free delivery service with the Royal Mail, as advertised this service is not our traceable option can take place between a 1-2 day period, although we are aware of this period we really will not know which day your gift would arrive on between the two. We do offer a courier service for an additional £5.95 or £7.95 which is a delivery service guaranteed for the day of your choice. We are sorry you feel disappointment and if you do wish to speak to us further regarding this please do contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Sister Didn't receive birthday flowers so very upset and looks like I didn't try for her”

Helpful Report

Posted 8 years ago

Thank you for your review Gohar, We are sorry to hear this and for any disappointment that this has caused. I have taken a look into this for you and can see that your gift was dispatched as requested on Tuesday 7th February on our free delivery service with the Royal Mail, as advertised this service is not our traceable option can take place between a 1-2 day period, if there happened to be no one home at the time that an attempted delivery had occurred we are assured that a calling card will be left for the recipient. Please could you contact our Customer Support team on either 0800 626 249 or atflowers@bunches.co.uk as we would be very happy to look into this further for you. Thank you very much

Posted 8 years ago

“The flowers did not arrive. No-one replied to my email of complaint. That is as bad as it can get.”

Helpful Report

Posted 8 years ago

Thank you for your review, We are sorry to hear this and for any disappointment that this has caused. I have spoken to our Customer Support team and unfortunately it does appear that we have not received an email as mentioned and this would be the reason to why you have never received an response. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Nothing like I ordered wish I'd gone to Morrisons and delivered them myself! Customer service poor”

Helpful Report

Posted 8 years ago

Thank you for your review Paula. We are very sorry to hear this and for any disappointment that this has caused. I can see from our record's that you have been in contact with our Customer Support team this morning and that this has now been rectified. Thank you

Posted 8 years ago

“The flowers were NOT at all like those on the website. I appreciate that it says on the website that the flowers are in bud I cant emphasise how little they resemble what I thought I was choosing. Utterly disappointing. I did speak to customer services who offered to send another bouquet but obviously they won't look like the picture on the website either. Perhaps as customer services kept on about how they are sent out in bud the company should consider putting a picture of the bouquet in bud on the website so it is clear what will be received. In addition, I 'upgraded' and paid for 30 stems and since the lovely surprise had been ruined for my Mum I told her what had happened and she actually counted the stems and there were only 27. I know it sounds petty, but if you pay for something specific then it should be delivered. Makes you wonder if they did this on every bouquet they could make quite a a saving!! Totally would NOT recommend this company.. Wish I'd stuck to Inter-flora.”

Helpful Report

Posted 8 years ago

Thank you for your review Helen. We are very sorry to hear this and for any disappointment that this has caused. I can see from our record's that you have been in contact with our Customer Support team this morning and that this has now been rectified. Thank you

Posted 8 years ago

“The biggest con I have had the misfortune to pay for... ordered a birthday package for my daughter's birthday... flowers, chocs a cake and a card...the pics looked wonderful the reality was everything in miniature...I could have brought the whole lot for £5 in my local supermarket...it was so bad I was embarrassed ..never again will I order from these con artists...and I will spread the word to anyone who will listen and share on social media...it was a joke...please save you hard earned money and buy somewhere else”

Helpful Report

Posted 8 years ago

Thank you for your review Sharon. We are very sorry to hear this and for any disappointment that this has caused. I have taken a look into your order and can see that the gift you choose for your daughter is one advertised on our website consisting of both Spray Carnations which are small but also multi headed giving the recipient more blooms to enjoy and also a miniature birthday cake. We are very sorry that you have been disappointed with the gift your daughter received and would be very happy to look into this further for you if you would like to contact us on either 0800 626 249 or at flowers@bunches.co.uk. Thank you

Posted 8 years ago

“'Bunches' state that their flowers arrive in bud form for longer vase life - I have ordered a few days early for Valentine's Day and they arrived fully open, one looking completely dead and the others not far behind - complained and hit a brick wall, the customer service staff simply weren't interested and didn't seem to give two hoots about their false advertising - avoid this company at all costs, disgusting.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be very happy to look into this further. Thank you.

Posted 8 years ago

“Honestly the Eternal Heart is a complete disgrace. How they can charge 30 pounds is a joke. The flowers were dying and the greenery has a blight and eaten by pests. Thinking about trading standards”

Helpful Report

Posted 8 years ago

Thank you for your review Christopher. We are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be very happy to look into this further. Thank you.

Posted 8 years ago

“I wish I could upload a picture of the flowers that actually arrived for my Mum.”

Helpful Report

Posted 8 years ago

Thank you for your review Helen. We are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be very happy to look into this further. Thank you.

Posted 8 years ago

“Very disappointed with £18 worth of flowers for my mum in laws birthday. They looked pathetic in the vase, two heads broken off on delivery, sparse gypsopholia. Wished I had gone to Tescos would have got more for my money.”

Helpful Report

Posted 8 years ago

Thank you for your review Jan. We are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be very happy to look into this further. Thank you

Posted 8 years ago

“I understand that this was my mistake but as a company there was no sympathy given whatsoever. I mistakenly put 140 for the address instead 170 for the house number. The delivery was refused by 140 and when phoning the customer service agents all they advised was that the flowers will stay in the depot until Monday and probably won't be in the best condition. I was shocked as I have speant nearly £50 on these roses and there was no offer for a replacement. I understand this was my fault but I mean at least help the customer instead of just saying no nothing we can do sorry. Really disappointed as this was my first time using this company I will never be using them again. I just told the girl on the phone to cancel the order and forget it I'll take my business elsewhere. Would rather pay someone else another 50 pounds than a company that doesn't offer support when a mistake is made.”

Helpful Report

Posted 8 years ago

Thank you for your review Matthew. We are very sorry to hear of the disappointment that this issue has caused. I have spoken to my colleagues within our Customer Support team and it was recorded on the day you contacted us regarding this matter we did in fact contact the courier several times in attempts to get this resolved. We were also in contact with you throughout the whole of this issue and tried to find an solution in order to get this rectified. We are sincerely sorry that this was not the case. Thank you

Posted 8 years ago

“Flowers did not look like the picture & most were broken or dying.”

Helpful Report

Posted 8 years ago

“Flowers arrived two days late. Despite being ordered in plenty of time.”

Helpful Report

Posted 8 years ago

Thank you for your review Mary. We are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be very happy to look into this further. Thank you

Posted 8 years ago

“my friend put a picture of them on facebook. I couldn't believe they were the flowers I ordered. Nothing like in the picture. Very poor for the money I paid”

Helpful Report

Posted 8 years ago

Thank you for your review Jane. We are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be very happy to look into this further. Thank you

Posted 8 years ago

“Quality of flowers was very poor for the price paid”

Helpful Report

Posted 8 years ago

Thank you for your review Dave, we are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our customer support team again on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further. Thank you

Posted 8 years ago

“Will never order from here again. A total con flowers delivered nearly a week late and flowers nearly dead and all bunched could say is put them in water see if they bounce back to life. All I was trying to do was cheer up a dear lady going through chemotherapy. Rotten site”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our customer support team again on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further. Thank you

Posted 8 years ago

“absolutely dissatisfied with one of the bunches i orderd my friend sent me a picture of them i felt embarrassed.”

Helpful Report

Posted 8 years ago

Thank you for your review Kelly, we are very sorry to hear this and for any disappointment that this has caused. Please could you get in contact with our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further. Thank you

Posted 8 years ago

“Ordered flowers be delivered on Wednesday the 2nd of February and was given conformation on Monday yet have still not been delivered by the 5th”

Helpful Report

Posted 8 years ago

Thank you for your review Blaine, We are sorry to hear this and for any disappointment that this has caused. I have taken a look into this for you and can see that your gift was dispatched as requested on Tuesday 31st January on our free delivery service with the Royal Mail, as advertised this service is not our traceable option can take place between a 1-2 day period, if there happened to be no one home at the time that an attempted delivery had occurred we are assured that a calling card will be left for the recipient. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we would be very happy to look into this further for you. Thank you very much

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,202 reviews