“I have ordered flowers with bunches for the past decade and value there flowers to be off good quality and reasonably priced. However, a recent order for my great Aunty in the Lake District was deeply disappointing the flowers arrived dead, rotting stems and smelt awful she was so shocked she complained immediately filling an online form which is not easy for a lady in her late 80’s Who never complains about anything. Due to COVID-19 pandemic I was unable to Speak directly regarding my dissatisfaction in the presentation the flowers arrived in over the phone and had to get my husband to email bunches directly. They plan to send another bunch for flowers 💐 let’s hope they live up to all my previous purchases otherwise I will rethink who I order all my flowers for in the future.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you Kind Regards - Bunches

Posted 5 years ago

“Ordered on 15 June for deliveries on 20 and 25 June for my sister in law. Unfortunately the delivery for 20 June arrived on 24 June and delivery for 25 June arrived on 26 June. Flowers were very ‘sad’ on arrival but a little better once watered. Very disappointed in delivery timescales especially at this time”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Delayed order that I requested a date for !”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Hi, unfortunately, bit disappointed.. Ordered flowers last Wednesday for Friday delv for friends birthday and she didn't receive them until this Saturday ( 8 days after requested delv day)”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Not good blamed the royal mail but two other lots of flowers were delivered that day by the royal mail so why not bunches. would not use again as flowers arrived 3 days late .”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Used for many years. Visited the person that I had sent them to this week and they were awfal. They had to throw half away when they opened box abd the ones that were left still looked awfal. Will not use agian, so embarrassing.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 5 years ago

“Never arrived on day I asked for them arrived 3 days later to be put in an out shed for 3 days when found dead and smelly due to heat, email never responded to!”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Very disappointed that they were not delivered on my friends birthday they were two days late”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Flowers not received, really disappointed as normally so reliable.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“No comment 😭”

Helpful Report

Posted 5 years ago

“The communication about delivery was no explicit. This led to a late delivery of the flowers and a disappointed recipient. The follow up from the company was disgraceful. They were only able to quote protocol. No sympathy whatsoever or the ability to offer any alternative service. I shall not recommend or forward their services”

Helpful Report

Posted 5 years ago

“When the recipient received the flowers they were half dead with rotting stems, brown leaves and smelly oasis. Also they were left outside a stranger’s house probably for a few days before he found them. We feel that this must be down to the Royal Mail employee. I understand that the recipient is to receive a fresh bunch but todate I don’t know if this has happened. I have rated Bunches one star because nobody has been in touch with us as the ones who ordered the flowers.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sincerely sorry to hear the flowers have been left at an incorrect location by the local postie, this is very disappointing to hear. After reviewing the order we can see that a replacement was sent via courier service and these were signed for on 30th June. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Waste of money. Flowers did not last, one peony did not open, stocks wilted Disappointing”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Won't be using Bunches again. Using the virus as an excuse for late delivery is no excuse. What made things worse is that it was my wifes birthday and we haven't seen each other for 5 months due to being in different countries during the pandemic. The flowers ended up in the bin as she thought I'd forgotten.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. We do offer a courier service for customer who do require a specific date, however this service was not selected on this occasion. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Sadly I was very disappointed. I purchased what I thought to be a lovely bouquet of flowers for my wife on our anniversary and what turned up was a bashed up box and a poor excuse of a bouquet without flower food so they only lasted about 4 days before they started to smell. I would of got a better bunch from a supermarket.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Not what i thought Very disappointed is an understatement £20 for 6 flowers is a joke. Never using again”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“My last delivery arrived in a poor state on a Monday when it was supposed to arrive on a Friday. My relations could not find a card so did not know I had sent it.”

Helpful Report

Posted 5 years ago

“Completely disappointed. Ordered for Friday delivery and they eventually arrived on Monday, and the calla lillies were already spoilt. Will not be recommending when they can't deliver on the day specified especially at the price charged.”

Helpful Report

Posted 5 years ago

“I am extremely disappointed that the flowers I ordered several week's in advance never arrived on the day.”

Helpful Report

Posted 5 years ago

“Flowers were lovely when they eventually arrived !!! ordered Wed arrived Sat had picked the next day Thursday for delivery..know it was my fault as in the very small print and after I had Placed the order, it said due to Corona virus not able to guarantee the selected date... would be better if this was displayed at click date page.. no problems in the past but will defiantly not be using this site again”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews