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Bunches.co.uk Reviews

4.7 Rating 200,828 Reviews
92 %
of reviewers recommend Bunches.co.uk
Company Reviews Product Reviews
1
 Metrics Info
4.7
Based on 200,828 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Bunches Customer
“Poor quality of flowers delivered, my flowers only lasted 3 days and the sunflowers 4 days”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry that your flowers didn't last as long as you would have liked. After looking into this we can see that incorrect information was provided that led to the gift being delivered to an incorrect address. Unfortunately, we cannot be held responsible for the condition of a gift that arrived late due to incorrect information being given. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches
Posted 5 years ago
Danielle Pengelly
Verified Bunches Customer
“I ordered some flowers for my grandpa's funeral. They arrived a day late and half dead. When I enquired on why they didn't arrive on the day I needed them, customer service guy said I should paid for corrier. He was very rude and didn't apologise at all. I was soo upset by his attitude. I had to buy another bouquet from Tesco's, which ended up being better than the flowers I received.”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Anonymous
Verified Bunches Customer
“Flowers didn’t arrive on day stated . Really disappointing as when I emailed they said delivery can be three days after delivery date. This isn’t clear on website. I wouldn’t use these again”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 5 years ago
Sorcha Collins
Verified Bunches Customer
“I was really disappointed with these flowers. The bunch I choose looked completely different to the pictures online. In reality were much smaller, and they came wrapped in cheap looking plastic, similar to petrol station flowers.”
Helpful Report
Posted 5 years ago
Jessica Merrick
Verified Bunches Customer
“Unfortunately I wasn’t satisfied with the flowers received, I paid £26 for around 10-12 stems which looked no where near as full as the image I was placing the order from. Very disappointed unfortunately”
Helpful Report
Posted 5 years ago
Anonymous
Verified Bunches Customer
“Flowers arrived 3 days late and dead rubbish service never use again !”
Helpful Report
Posted 5 years ago
Paul Chipperfield
Verified Bunches Customer
“Out of four bunches of flowers my wife received for her 70th birthday, two were ok, but two were very poor. Although we did our best to try and nurse them, they were not an advert for dealing with Bunches again. If just one bunch was poor, that might be acceptable, but two out of four is not acceptable. By contrast, our daughter bought flowers from a local florist, and they are everything we expect them to be, and still looking lovely. I leave you to draw your own conclusion where we will be buying our flowers from in future.”
Helpful Report
Posted 5 years ago
Casey Bernas
Verified Bunches Customer
“The 93% guarantee for selected day delivery is ridiculous and completely defeats the point of selecting a specific day for delivery. Absolutely not worth it, bouquets arriving two days later than the selected date doesn’t make any sense, doesn’t take into account any circumstances that may mean the recipient can not receive the flowers. Ends up being a waste of time, money and services.”
Helpful Report
Posted 5 years ago
Mark Sidding
Verified Bunches Customer
“I have in the past used bunches many times and been very happy with their flowers. However, the latest flowers only lasted 3 days, which was very dissappointing. Perhaps it was the mix of flowers, not sure. They were looked after the same as always. I have no issue with the web site, ordering or delivery, but if the end result, the important bit - the flowers, just don't last then the result will be a poor review. For the price I would have expected at least 2 weeks out of the flowers, as other flowers have from other shops.”
Helpful Report
Posted 5 years ago
Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches
Posted 5 years ago
Melanie Brady
Verified Bunches Customer
“Extremely disappointed, orchids dying after a week. New buds dry and yellow in colour and falling off. Previous orders have been great when my Mum has sent them to me/sister so I thought I’d return the favour and I’m very upset. My Mums been very ill and spent 4 months in hospital these were to cheer her up and when mum got these for me lasted over 3 weeks. Extremely unhappy”
Helpful Report
Posted 5 years ago
Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches
Posted 5 years ago
Anonymous
Verified Bunches Customer
“ARRIVED LATE, WHEN I QUERIED WHY IT DID NOT ARRIVE ON STATED DELIVERY DATE, I WAS TOLD IT CAN TAKE UP TO ANOTHER 3 WORKING DAYS FOR DELIVERY.WHEN IT DID ARRIVE LOOKED LIKE IT HAD BEEN PULLED THROUGH A BUSH.FIRST AND LAST TIME ORDERING WITH BUNCHES.CO.UK.DEFINITELY NOT RECOMMENDED”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Anonymous
Verified Bunches Customer
“Really disappointed with the service at Bunches. I ordered flowers on a Tuesday to arrive that Saturday for my friend's birthday, and they did not arrive until the following Tuesday. Will not be using them again!”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 5 years ago
Miss J Yorke
Verified Bunches Customer
“Really disappointed with the bouquet I sent the Rose's died within 2 days. And then rest doing last much longer. These were sent to a friend as I had an asthma attack at her house and she really helped me So you can understand how disappointing it was to hear from her how quickly they had all died Jo x”
Helpful Report
Posted 5 years ago
Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches
Posted 5 years ago
Mrs Lesley G Graham
Verified Bunches Customer
“Due to an error with the address the flowers were not delivered. After a few emails back and forth, I asked for a refund but was told I could have 25% off another order. I declined. I have used Bunches a few times and have been pleased. I am afraid after this experience I won’t be using them again.”
Helpful Report
Posted 5 years ago
Darryl Blackwell
Verified Bunches Customer
“Most of flowers arrived on date requested.... largest bunch arrived 2 days after requested... do 2 days after daughters birthday....a number of flowers were dead! Sent complaint email, still awaiting response some 6 days later.....”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Thank you
Posted 5 years ago
Allyson Kosta
Verified Bunches Customer
“Flowers did not arrive on time causing great disappointment as it was a birthday gift”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches
Posted 5 years ago
Rayma Khatun
Verified Bunches Customer
“I was not happy with the way the flowers turned out. Looked nothing like the picture. Very disappointed and there was no vase sent with.”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. We do explain on our website that vases are not included with the flowers and are for display purposes only. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 5 years ago
James Nkrumah
Verified Bunches Customer
“Services are very poor”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you have been disappointed with our service. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 5 years ago
Gwen Clayton
Verified Bunches Customer
“Disappointed with the quality of the blooms. The Iris's died completely two days after receipt. Generally poor condition. Previous orders have been good but very disatified with this order to a very good friend for a special birthday.”
Helpful Report
Posted 5 years ago
Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches
Posted 5 years ago
Helen Jolliffe
Verified Bunches Customer
“Very disappointed with gift to my friend”
Helpful Report
Posted 5 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 5 years ago
Bunches.co.uk is rated 4.7 based on 200,828 reviews
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