“The delivery and service was fine no problems. The flowers I ordered was a fraction of the size when delivered. Very disappointed and not at all like the picture on the website. I won’t be using Bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“They arrived a day late and were rather wilted but my sister said they did pick up a bit after a few hours.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards – Bunches

Posted 3 years ago

“Unfortunately the flowers were poor quality and only vaguely looked like they did in the picture. Very disappointed as these were a special thank you gift.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I had forgotten when I reordered flowers from Bunches how disappointed I was with the flowers. Never as full as they look on the page.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Flowers arrived a day later than expected and looked rather worse for wear.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“So disappointed! The flower presentation on your web page looks amazing but when my friend received them in person they looked minimal.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Always been very good with delivery but recent order was stuck in depot for days. Mother in law not received flowers until 4 days after her birthday!Not impressed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I was disappointed that flowers I ordered on 11th November were not actually delivered until Tuesday 16th November & when I asked the recipient how fresh they were - her reply was a little wilted!! Very disappointed about this as usually I am happy with the service”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your selected date. Please pop us an email over to flowers@bunches.co.uk so we can review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Arrived a day late…”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry your gift arrived later than expected. Looking at the tracking information we can confirm delivery was attempted on your selected date, however, the recipient was not available to accept the gift. Please accept our sincere apologies for any disappointment this matter may have caused.

Posted 3 years ago

“Surprise ruined As i ordered this said delivery next day but royal mail didn't deliver on my daughter birthday 11th November which when then delivered on the 13 not even next day which left me emailed to re arrange the delivery the and the which first day available was the Saturday 13 so was not happy about it so i stick to Moonpig and which is never late but early thanks”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry your gift arrived later than expected. Looking at the tracking information we can confirm delivery was attempted on your selected date, however, the recipient was not available to accept the gift. Please accept our sincere apologies for any disappointment this matter may have caused.

Posted 3 years ago

“Very disappointed, flowers lasted just a few days”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Not the greatest experience Big delay in arrival and it took me checking to get my order eventually delivered.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I sent what should have been a £40 bunch of flowers to a friend, however there was a twenty-five percent discount at the time I purchased them. I was sent a photograph of the flowers which was very disappointing and certainly not a £40 bouquet. I think the discount was reflected in the size of the bouquet. When this company first started up, the flowers were great, but unfortunately the last two bouquets I’ve purchased from them seem to be getting smaller and cheaper looking. I won’t be buying from them again!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The recipient of the flowers told me that they were of poor quality compared with previous deliveries. There was one stem which was dead and had to be thrown out. The remainder of the bunch were very droopy but did perk up a bit once put in water. Overall they were dissatisfied with the gift which is disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed in the bouquet, very small and looked cheap. Did not come in a vase”

Helpful Report

Posted 3 years ago

“Flowers were for my Dad to give to my Mum for their 61st Wedding Anniversary, I wasn't impressed when I visited them & I saw them”

Helpful Report

Posted 3 years ago

“Easy to use service, arrived in time but the flowers that arrived really didn’t look anywhere near as impressive as the photos .”

Helpful Report

Posted 3 years ago

“Next day delivery attempted delivery after 2nd day(Friday) no one at home .did not leave note of attempted delivery.did not try to leave with neighbors or leave notice of attempted delivery. No attempt made on Saturday therefore flowers due for delivery Thursday were not received until Monday after weekend.flowers were therefore dry and in poor condition . I do not rate delivery service .”

Helpful Report

Posted 3 years ago

“After ordering two bunches last week very disappointed on both, nothing like the flowers in picture, I am in the process with bunches about this, I have had deliveries before with no problems 🙁”

Helpful Report

Posted 3 years ago

“The roses within the bunch..which should have formed the focal point...and which was the reason for buying this particular arrangement...failed to move away from the tight buds delivered...they began to die within couple of days...hey appeared to have been compressed at some stage...to my wife on our 30th wedding anniversary....totally diappointed with your product...needless to say I will no be using you again”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews