“2 star (and not 1) due to flowers arriving on time, however some flowers were already dying and several even failed to open - not really consistent. 2 flowers were also drooping as if the stems had snapped, but that possibly may have been due to transit. The flowers were up for 1.5 days before they looked like they had been up for over 2 weeks. Sadly, not the best experience and I can't really justify a higher rating.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“I saw a photo of the flowers I sent to Sharon Gilshenan - very poor what looked like the Eucalyptus leaves were brown. Disappointed and a bit embarrassed as these were sent as a thank you gift”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“disappointed that flowers were a day late .for a close friend's birthday who is not well.The order was place a week before.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift arrived later than expected, we will be in contact with you shortly to make this right for you. kind Regards Bunches.

Posted 3 years ago

“I have used the company before, but I must say I was very disappointed with the flowers, they came in bud form which I expect, but the amount of flowers for the price was very poor, contacted them 3 times only for them to email saying I had a choice of how many stems, which wasn’t very helpful when they were a gift and to be honest could of got a bigger bunch from the supermarket and would of been cheaper, won’t be ordering again very disappointed.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Order was placed on 12/1/22 for required delivery on 15/1/22 as a gift for our friends Golden Wedding Anniversary. Tracking showed delivery left depot on 13/1/22. Our friends did not receive flowers until 17/1/22 by which time the flowers were obviously not as fresh. We were very disappointed with the service and will not be using or recommending this company.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift arrived later than expected and we understand this is very disappointing for you. We will be in touch very soon. Kind Regards Bunches

Posted 3 years ago

“Disappointed with the flowers a lot of the petals had fallen off, squashed in the box to tight.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Was very disappointed in the flowers, they looked pathetic for what I paid for them”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Unfortunately the roses were already past their best so I was a bit disappointed”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Disappointed with the flowers not many of them for the money. Won't be ordering again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Arrived a day late”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service be selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Bought two Bunches of flowers 1st one was poor quality. Bunches sent another as an apology. The second bunch was forgotten only sent after making an enquiry got a message sorry was a computer mistake. Wil be looking at other flower companys in future.”

Helpful Report

Posted 3 years ago

“We have used Bunches before, without problem, but I was not impressed and highly regret opting for an expensive £45 bunch (I won't make that mistake again). Mum's birthday was on Saturday and the flowers arrived on Monday. I'd paid extra for a beautiful bunch in pale pinks and lilacs - the bunch she received consisted of mismatched pale and bright pinks and violets - awful. The flowers did not last long, and my mum is a keen gardner used to caring for plants. I will be going back to using 'Bloom and Wild' for future gifts.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Not up to usual standards - stems were bare, not in usual pot to help retain moisture, and lilies had obviously had extra blooms removed from the stems leaving unsightly incision marks. Whole bouquet just looked very sparse.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“I use bunches all the time usually a good service. This time I wanted to surprise someone with flowers. They got left outside the doorbell wasn't even rung or no knock on the door as a result they only saw the flowers 4 days later. So not happy with their service and will be looking to use someone else next time!!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry that the flowers were not found until such a later date. The postie should have put a card through the door to advise the gift has been left. We will be in touch with you very soon to discuss this further. Kind Regards Bunches

Posted 3 years ago

“I ordered two thank you letterbox flowers. One had to be replaced as it didn't last very long. That's the second time this has happened with only six orders in total. I won't be using bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear of this, however, we are pleased to see that our customer support team have sent a further bouquet with our apologies. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“I sent my daughter freesias as a thank you but she told me that when they arrived, they were limp and dry. Freesia are a delicate flower and normally have wet tissue or cotton wool around the ends. Such a disappointment, what happened?”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“Paid £20 for a bouquet for my cousins 30th, asked her to send a picture. Hardly any stems, was very disappointing. If you go local you get gorgeous bouquets”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Flowers were OK but not amazing”

Helpful Report

Posted 3 years ago

“So disappointed over Christmas with the quality of both sent and received flowers, has now put me off using them again. When you’re paying a premium for delivered flowers, that’s what one expects.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointing flowers, will not be using this company in the future”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews