“I use bunches all the time usually a good service. This time I wanted to surprise someone with flowers. They got left outside the doorbell wasn't even rung or no knock on the door as a result they only saw the flowers 4 days later. So not happy with their service and will be looking to use someone else next time!!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry that the flowers were not found until such a later date. The postie should have put a card through the door to advise the gift has been left. We will be in touch with you very soon to discuss this further. Kind Regards Bunches

Posted 3 years ago

“I ordered two thank you letterbox flowers. One had to be replaced as it didn't last very long. That's the second time this has happened with only six orders in total. I won't be using bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear of this, however, we are pleased to see that our customer support team have sent a further bouquet with our apologies. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“I sent my daughter freesias as a thank you but she told me that when they arrived, they were limp and dry. Freesia are a delicate flower and normally have wet tissue or cotton wool around the ends. Such a disappointment, what happened?”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“Paid £20 for a bouquet for my cousins 30th, asked her to send a picture. Hardly any stems, was very disappointing. If you go local you get gorgeous bouquets”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Flowers were OK but not amazing”

Helpful Report

Posted 3 years ago

“So disappointed over Christmas with the quality of both sent and received flowers, has now put me off using them again. When you’re paying a premium for delivered flowers, that’s what one expects.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointing flowers, will not be using this company in the future”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“THE SAD THING WAS THE FLOWERS WERE POOR VALUE FOR MONEY.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I bought my mum flowers for Christmas from Bunches they were beautiful and as stated in bud on delivery to ensure they last longer unfortunately died after 3 days Won’t be ordering again”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“I am usually very impressed with bunches but unfortunately this last bouquet only lasted for 4 days before it looked ready for the compost bin. Very disappointed compared to previous purchases.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“I was very disappointed as wot the picture shows to wot was actually delivered was appalling… there was not an option on this particular bunch to add more stems. So I presumed that the flowers in that case would represent the picture…”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Beautiful but 3 stems broken on the main flowers so looks lopsided !!! Have a photo if you would like to see”

Helpful Report

Posted 3 years ago

“Bit disappointed, 1 gypsophelia looked dead...Freesias can look rather sparse”

Helpful Report

Posted 3 years ago

“I was saddened to learn from the recipient that her flowers were delivered in a box with no moisture, some were drooping but revived, and yellowing leaves had to be removed.”

Helpful Report

Posted 3 years ago

“I was very disappointed to hear from my daughter, informing me that the flowers I ordered arrived in a sorry state. This is the first time that I have experienced such a complaint. I hope it doesn't occurr again”

Helpful Report

Posted 3 years ago

“The flowers were a lot smaller than I expected.”

Helpful Report

Posted 3 years ago

“Unfortunately disappointing. I'd scheduled the flowers to arrive on on the recipient's certain birthday but they didn't show up. There was then an attempted delivery the next day. In the end they showed up three days late looking extremely sad. I'm aware this is likely a fault of Royal Mail but I'd tried to contact bunches during this time and never received a response to my email.”

Helpful Report

Posted 3 years ago

“On My last order I paid approximately £5 extra to guarantee same day delivery on 6th December only to discover that this was delivered the day before on the 5th December. This was disappointing as the persons special birthday was the 6th. I feel I should be credited the extra payment.”

Helpful Report

Posted 3 years ago

“These flowers was ordered in plenty of time, they was despatched collected and should have been delivered the following day on a 24 hour delivery from being collected, unfortunately they was not delivered until the following day which made it then a 48 hour delivery, these was for my wife's aunties 80th birthday, Bunches should be taking this up with Royal Mail as the are the senders. Well Done Bunches and Royal Mail. Seriously thinking of not ordering anything else from Bunches.”

Helpful Report

Posted 3 years ago

“Flowers average and arrived a day late so very unhappy as it was for a birthday”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews