“I ordered the Rose and Lily Bouquet for my wife for our anniversary. The Roses were not in great shape when it arrived and were looking worse for wear after 48 hours. The Lillies were in bud when it arrived and only started coming out after the roses were limp and pretty dead so the bouquet looked sparse when it arrived de to the Lillies being in bud and then sparse later on due to no roses. They never looked like the picture and never would if the roses only last 2 days. The Lillies are lovely though and still going strong after 7 days, I bought my wife another bunch of flowers and we have put the Lilles in with them. The first time I have used bunches and to be honest I don't think I would use them again unfortunately”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Arrived on time, looked nice, but in 2 days most of the flowers had really dropped. Didn’t last the week. Probably a one off, but first time I’d use them so not great.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Very poor quality. Last bouquet I ordered went to the bin after barely three days. Definitely won’t be ordering again even for half price is not worth it.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“some stems dried out needed some water also a day late for my mothers 97th birthday”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“The flowers got delivered next day 10/10 but the package itself wasn’t good atall flowers weren’t in good presentation”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“The flowers were sent to the wrong depot and were delivered a day late. As they were not kept in water I dont think they arrived in peak condition. I had previously heard good reviews about bunches, however my experience was not good.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Wasn’t happy with these. Yes they arrived on time but were meant to be closed buds. Also didn’t look very nice”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Freesias. We’re wilted never. Perked up - dry disappointed first purchase will not buy again.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Sadly the bouquet received was far from the advertised image. About half the size and didn’t contain all the flowers expected.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Delivered on time, ordering easy. Flowers not in bud and were classed as sad by the recipient. 😕”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Arrived a day late and so missed the birthday they were intended for. Ordered freesias for their scent but they had no smell. Would not use again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift arrived later than expected. We will be in touch with you shortly regarding this. Kind Regards Bunches.

Posted 4 years ago

“Nice flowers but small bunch for the price not impressed sent 2 different ones and both were disappointing in the size and number of flowers”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers were of a poor quality when they arrived and looked nothing like the picture on the website. Once I complained and attached pictures to show the quality customer service weren't helpful at all. Wouldn't buy from here again”

Helpful Report

Posted 4 years ago

“Although it arrived on time in a nice box the flowers were much smaller than portrayed on the web site and the quality of one or 2 sprays was poor. Most did not last more than 3 or 4 days even when using the solution provided. Not planning to use Bunches again”

Helpful Report

Posted 4 years ago

“A little bit disappointed in the flowers, nowhere near as full as the image”

Helpful Report

Posted 4 years ago

“The roses lasted less than a week and were an uninteresting colour.”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

“Flowers were beautiful but they were just thrown over the fence when the guest wasn’t at home. Really disappointing and the recipient wasn’t impressed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Wanted delivery on a Monday and was advised dispatch on Saturday - so in the mail for 2 days, and it showed. The roses were already dying and had brown outer petals. Had to throw away on Friday. Not impressed!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Flowers looked nothing like the example pictures shown”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“We ordered some flowers by way of an expression of our love to a very special lady who was having mental problems and had gone missing fir two days. The flowers arrived at her house on a Saturday afternoon, as no one was there, they were taken back to the sorting office. Sunday came and went, an attempt was made to pick them up on the Monday afternoon, the office was closed again. Eventually collected on the Tuesday, four days later....not so fresh, little comfort from Bunches...bitterly disappointed.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the recipient wasn't available to accept the gift when a delivery was attempted. Our delivery policy is if the recipient is not available the gift is sent back to the depot after a calling card is left with the collection times. We do offer a 7 day freshness guarantee with our flowers, therefore if the flowers have not lasted well, please do let us know. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews