“Ordered a £35 bouquet for my mum's birthday. When I saw them arranged in the vase I couldn't believe how few flowers there were. My dad is expert at arranging flowers for my mum but he couldn't do much with these.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers arrived in poor condition. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“The package arrived on time as stated which was good. However, the roses were really brown and not in a good condition. It is shown in a metal shabby chic vase, and I thought that it came with this (I clearly didn’t read the small print)! So I then had to go and buy a similar type of product, as it was bought for this. Overall a bit disappointing.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers arrived in poor condition. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“The flowers arrived on time but I was disappointed with the quality. I thought they were very much overpriced. After two days the roses were turning brown. As these were ordered on behalf of my friend, who was recovering from a heart attack, I felt very let down.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“I was disappointed with my order - it did not look the same as what was depicted on-line. Very sure I would not order from Bunches again. Certainly not value for money.....”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Bought two separate bunches one delivered late”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The flowers did not do the picture justice too much gypsophelias”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Flowers almost dead on arrival”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers arrived in poor condition. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“Flowers looked nice initially but within only 3 days looked tired and leaves/petals dropped. Wouldn’t personally buy again sadly.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear your flowers arrived in poor condition. We will be in touch with you very soon about this. Kind Regards Bunches

Posted 3 years ago

“Not a good experience the flowers arrived very tired with lots of loose petals,after tidying and putting a case the flowers only lasted 4 days”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“flowers good; delivery a day before birthday - atrocious”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Quite different from photos online and wilted flowers :(”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“It’s such a shame as I really rate Bunches and have sent lots of flowers via them. But the last bunch was very poor and only lasted a few days ☹️. As this is the first bad bunch, I will use them again but wait to see if maybe their standards have dropped. Will be happy to post a five star review if all all good,”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore if you would like to get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards Bunches

Posted 3 years ago

“Great service, delivery and packaging however gypsophila was dead on arrival and had to go directly into the brown bin….”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“The recipient indicated that she felt the condition of her flowers was disappointing. She said the stems were very dry and some of the leaves on the alstroemeria were crushed. As this was a birthday gift I later bought another bunch from a local supermarket to compensate. This is the first time I have been disappointed by a delivery from Bunches.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed in my sisters birthday flowers I’d ordered. 50th birthday for her, I live a long way away, so thought sending flowers would be nice. Not happy with them at all”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“I Have ordered from bunches a few times previously and been happy with the quality for the price. This time was somewhat different. The ‘card’ is more like a sheet of A4 paper folded in half. It was tiny, thin and arrived all creased and damaged within the box. It simply wasn’t worth the premium charged. The flowers themselves were poor compared to previous orders. Although the stem count was met, the stems were tiny and sparse. Your average sub-£10 supermarket bouquet is significantly larger, so for 3 times the price, I felt they offered poor value for money. I was very disappointed given previous orders, so much so I don’t think I will bother using bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“The first collection we had included peonies. This was good and lasted well. The second which arrived just a week ago was very disappointing. It contained 3peonies which have either not opened at all or have withered 3 roses which were dead by Tuesday and some small yellow and white flowers which have been falling for three days. Very disappointing”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Ordered 2 Bunches of flowers for neighbours and they never received the card. One neighbour was very upset at the anonymous flowers and binned them. The other neighbour worked it out but it should have been obvious with the card. Not happy. BTW I did complain I am still waiting for resolution.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear the gift card was missing from your gift. After looking into this we can see that we have replied to your email and are waiting a further reply. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Flowers arrived two days late for my friend's birthday after having been returned to Leeds for some reason!? They arrived in a poor state, having no water and were quite a pathetic sight, only a few blooms of carnations I could have bought at the local supermarket for less than half the price! I've used Bunches before without any problems but am afraid these were a let down.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Delivery was good but unfortunately the flowers were quite poor and died very quickly. Would not order again!”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews