“The service is brilliant, with the flowers being delivered as requested and they looked great out of the box; however, they didn't last as long as expected. Sorry to say that we have often had supermarket flowers that last longer. We like using Bunches as they donate to charity and a family concern, but are considered looking elsewhere in future.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“The bouquet was much smaller than in the pictures. i won't be ordering from Bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I was so embarrassed I had to go around to the person with a new bunch.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed,flowers looked nothing like on-line photo,much smaller and not very fresh,definitely not worth £32 will not be using Bunches again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Not that impressed with the flowers I could have bought a better bunch in Sainsbury’s for a lot less money”

Helpful Report

Posted 3 years ago

“Flowers lasted 3 days before wilting, thrown out after five days. Dissapointing.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Bought for my mum's birthday. She was very pleased. I was disappointed however the roses were very brown and didn't look nice. Not really worth the money.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Disappointed in the quality of the flowers I ordered for a present not many flowers at all for the amount I paid have ordered before and happy with the flowers I received but not happy with the last flowers I ordered”

Helpful Report

Posted 3 years ago

“Quantity of flowers received disappointing & not value for the money.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“The flowers were appreciated BUT they were delivered 2 days before the date I specified. My attempt to stop this happening was unsuccessful. I will not be using Bunches in future for birthday presents.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry have been unhappy with our service. After looking into this we can see the gift was delivered on the date requested. If an incorrect date was entered at the point of sale and you had contacted us to change this, we are only able to change this if the gift has not already been dispatched. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 3 years ago

“The flowers were smaller than shown on the website and started to die within 3 days despite being put in water immediately upon delivery. They also weren't 'in bud' as promised on the website.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Sadly, probably both bunches and myself let down my Royal Mail. Flowers were sent to wrong sorting office. Ended up being a day late, you could tell the flowers had been past from office to office, not in the best of condition when they were finally delivered. When contacting bunches it’s was a very we’ll hide behind the T&C’s of the purchase, when maybe a heart felt apology would have been nice.”

Helpful Report

Posted 3 years ago

“I paid the extra courier delivery costs for a Sunday delivery and the flowers weren’t delivered until the Monday . I placed the order 7 days before the delivery date but it was still 1 day late .”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear that our chosen courier failed to deliver the gift on your chosen date. This is very disappointing. We will be in touch with you shortly to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Normally very good, but very disappointed with my last order. This included my wife's favourite - stocks. Unfortunately the first stock was dead within 3 days, the remainder within 5, with flower heads dropping off in between.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“I want this firm to do well but a delivery booked and paid for did not happen, as it was Sunday I was unable to contact either Bunches or the courier on the day and was left frustrated”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“There was a lot of damage on the latest delivery, the only time we've experienced this. I didn't return the flowers as they were a gift and I wasn't around to do so.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“I was very disappointed that the flowers were not delivered on the day requested and there was no information about when they would be delivered. Apparently they were sent to Durham instead of Darlington I have already asked for my details to be removed from the mailing list. In future I shall use one of the efficient alternatives.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Delivered a day late. DPD timings were all out and they just left flowers on doorstep without knocking or ringing bell..”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. DPD Was not your selected delivery method Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 3 years ago

“Unfortunately not overly impressed :( not a lot of flowers for the money. Hopefully mine was just a one off”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed. The tight buds turned brown overnight then the open blooms went the same way.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews