Bunches.co.uk Reviews

4.7 Rating 202,307 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgraceful, will not order again. I was shocked to see a picture of the flowers once delivered, they look NOTHING like the picture, in fact they were crappy and cheap looking, and it looked like half the bouquet was missing!!!! Tried calling to complain, no answer, sent 2 emails, no reply. DO NOT USE”

Helpful Report

Posted 9 years ago

Thank you for your feedback Leah. I'm really sorry to hear about your disappointment with the flowers you ordered. I understand that we have now looked into this for you but if you do need any further help, please do call us on 0800 626 249, available from 8.30am to 6pm during the week and until 12.30pm on Saturday.

Posted 9 years ago

“Awful. Sent an email on Saturday 5th March and yet to receive a reply. Appalling, especially after how many times I have purchased from bunches. Not happy! Matthew Davies”

Helpful Report

Posted 9 years ago

Thank you for your feedback Matthews. I'm really sorry to hear about your disappointment with the flowers you ordered. I'm pleased to see that our Customer Support Team have now made this right for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 9 years ago

“I have already sent an email to say how disappointed I was when I saw my mothers flowers last night.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Janice. I'm really sorry to hear about your disappointment with the flowers you ordered. I'm pleased to see that our Customer Support Team have now made this right for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 9 years ago

“Really gutted about the gift for mum flowers. Friends thought it was a joke they looked so bad. Looked nothing like what I ordered and half the flowers were dead ? What was supposed to be a special delivery turned into a joke. Even had to buy more flowers to make up for them. 1st and last time if that's the quality.”

Helpful Report

Posted 9 years ago

Thank you for your comments Marco. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“The flowers, in my opinion, would never look like the picture on the website. There didn't appear to be many stems and I certainly don't think they were worth £19.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Brian. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“Very poor show so bad was to embarased to give them to my mum.Could have bought a better bunch at tesco for under £5.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Michael. I'm very sorry to hear about your disappointment with the flowers you ordered for your mum. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“My mum received the parcel on Friday so was on time for mothers day...Unfortunately most of the petals on the roses were rotten..considering that mothers day not until the Sunday I would've hoped that the flowers would have been fresh so they would have lasted until then but instead she had to throw some of them away. I have asked her to send me photos she has taken so I can pass them on to you but I'm afraid I have used other Internet florists previously that had better standard of flowers and therefore in future I will be using them again and not yourself. ...I was disappointed enough that couldn't spend mothers day with my mum but for her to receive a bunch of flowers that were no good disappointed me even more.”

Helpful Report

Posted 9 years ago

Thank you for your comments Samantha. I am really sorry to hear that you are disappointed with the flowers you ordered for your mum. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Really disappointed looked nothing like the picture and just a few flowers in bud.wont be using them again.the flowers were for my mother in law and I was embarrassed that this is what I had sent her”

Helpful Report

Posted 9 years ago

Thank you for your feedback Chris. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“The flowers have not arrived yet, they were suppose to arrive last friday Ashtree farm. Flagg sk179qt”

Helpful Report

Posted 9 years ago

Thank you for your feedback Sonya. I'm sorry to hear that the flowers you ordered have not arrived. Unfortunately, the delivery is not by one of our tracked services so I cannot confirm the delivery status. Could you please contact our Customer Support Team on 0800 626 249 and we will happily look into this for you.

Posted 9 years ago

“I was just about to email you to complain about the flowers my mother in law received. She really tried to make them look nice but there was so little she could do with the small amount of stems it looked just dreadful. The gyp was the only thing that looked reasonable. I have a photo of the freesias in the vase and you can see exactly how pathetic they look. I have been using you for years and this is the first time your company has disappointed me. It has been made all the worse as I recently had an argument with my mother in law and this was a way towards as moving on. She was obviously not impressed. Please get back to me with how we can resolve this situation. Hilary Keene”

Helpful Report

Posted 9 years ago

Thank you for your feedback Hilary. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk and we will happily look into this further for you.

Posted 9 years ago

“Very disappointed in my mum's mother's day flowers they may slightly look like the picture but there is no where near the amount and not worth £20 I'd say barely worth £5, in future I will buy from a shop my mum didn't even ring to say thank you so I know she was just as disappointed”

Helpful Report

Posted 9 years ago

Thank you for your comments Debbie. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“When I arrived to see my Mother and saw the Bunches bouquet that I had ordered for delivery I was extremely disappointed at the size of the bouquet which was not even posy sized and very insignificant, surrounded by a pink halo that was larger than the flower arrangement. I will not be ordering again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Zoe. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Nothing like the pictures advertised. Ordered a Mother's Day 'Bouquet' which turned out to be a handful of wilted flowers looking thin and stringy. Highly embarrassed when I saw them in the light of day. Would not recommend and would never use again. Stay away.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Paul. I'm very sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“£28 for mothers day flowers and when my mum opened them they were limp she sent me a photo of them and I was disgusted and completely embarrassed by them would never recommend infact I would say avoid bunches like the plague complete let down”

Helpful Report

Posted 9 years ago

Thank you for your comments Andrea. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“very disappointed with the flowers that I received.There were only 18 flowers instead of 21 as stated on your website. The freesia are all white when they should be YELLOW. Some of the buds had broken off the freesia,and the gypsophilia was 1 very small broken twig,I chose that particular bouquet because of the lovely blue,white and yellow vibrant colours.I did not want a plain blue and white bunch,buts that's what I have paid over £27[ including postage] for.I should have gone to the local co-op supermarket, and I would have got lots of lovely flowers for half the price, like I usually do.Also the freesias have no smell whatsoever.The bouquet is supposed to be scented.The chocolates [BUTTONS] are a bit of an insult.Better not to send anything at all.The only good thing was the delivery.IT CAME ON TIME.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Christine. I'm really sorry to hear about your disappointing experience. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“sorry to say I was very disappointed and felt so sorry for my 74 year old mother yesterday when her mother's day flowers came I paid 25.99 for the larger ones which if I had seen them before hand no way would I have paid that much for them I also order 2 sets for each of my daughters off their children I would off been better off keeping my money not happy at all”

Helpful Report

Posted 9 years ago

Thank you for your comments Lisa. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Flowers received were not as pictured, the bunch looked very thin and disappointing. Do not be deceived by the images.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Karen. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“Will never use your service again... ordered a large version of Berry Charm with free chocolates and £7.95 guaranteed delivery. What arrived to my terminally ill mother consisted of 1stem of purple carnations, 1 stem of purple and white edged carnations, 1 stem of freesia and 1 stem of gypsophilia. The free chocolates consisted of 6 chocs ina clear bag and not as portrayed on your website in a small presention box. Delivered from Nottingham, your keeping the spirit of Robin Hood alive, rob people blind.....”

Helpful Report

Posted 9 years ago

Thank you for your feedback Richard. I'm really sorry to hear about your disappointing experience. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“the first time i ordered these i was so happy , they came mainly buds and lasted well over a week. I ordered for my second time for mothers day and they were already in full bloom with dead edges and lasted a couple of days. Such a shame . I wont be ordering again”

Helpful Report

Posted 9 years ago

Thank you for your comments Michelle. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“ABSOLUTELY SHOCKING, HORRIBLE EXPERIENCE, FLOWERS WERE AWFUL! DONT USE THIS COMPANY STAY AWAY FROM THEM!!!!!!!! YOU RUINED MY MOTHERS DAY!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Lilly. I'm really sorry to hear about your disappointment with the flowers you ordered. I'm pleased to see that our Customer Support Team have now made this right for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,307 reviews